AnneofCarversville

Almost everything is wrong for AOC, trying to create posts on Squarespace. After 17 yrs on SS, I've NEVER had a months long experience this bad. A key problem is the summary widgets, which Anne of Carversville uses lavishly. The gallery block is right behind. Countless core functions that do not work. So I'm looking for an Apple/Mac specialist to get me through this meltdown that is burying me. AOC is running on 7.0, FIVE template. Last weekend I opened a trial site in 7.1 . The summary widget works the way it should. What's happening in my actual 7.0 website with the summary widget is that it closes immediately with certain operations -- like choose grid style. Once it closes, the summary widget cannot be reopened -- for 6-8 wks minimum I've dealt w/this crippling problem. Basically, I can't execute a summary widget. I have the identical problem of inability to open in the gallery blocks. I just went back to my 7.1 trial site, and confirmed that the summary widget works, as does reopening the gallery block. BROWSER: identical problem in Safari and Chrome. EQUIPMENT 2022 Macbook Pro M1; 2023 Macbook Air M3; 2023 iPhone 15; 2024 August latest, top-of-the line everything $3500 iPad. It’s basically worthless on Squarespace, and I refuse to buy a new pc. I don’t know if these issues are nonexistent on PC and are Apple specific. SS doesn't handle summary blocks or gallery blocks in Apple Phone or new iPad. Even on wondrous new iPad in Safari, not an app, they won't open. INITIAL CONSULT: My idea is to have an Apple/Mac expert connect w/me on FaceTime or other option, where I can show developer everything that is wrong. Once the problems are understood, you as developer advise on budget for restoring Squarespace functionality to Anne of Carversville. I will pay for the initial consult. I'm looking for how to add a QuickTime video to my site and share with you all. In July SS customer service refused to even look at an Apple video file when they insisted that all is working beautifully, and the problem is mine. They did want me to use an outside service they recommend for a video, but my mine was 6 minutes, and I didn't know how to cut it down. You can also reach me at anne@anneofcarversville.com; subject SQUARESPACE MELTDOWN. PLEASE HELP!!!!!!!!!!!!!!!! Anne

To those who were told by SSCS on Friday that there was no problem, they knew from me Thursday night that I have thousands of galleries impacted. 8 yrs x 3 minimum a day x 365. That's 8760 minimum in the stack widget. We've now been doing them manually by individual image, but our productivity is out the window. My issue is the loss of proportionality, as others have experienced. I don't know why they can't take it back to what has worked for 8+ yrs w/no problem and reinstall the new one when it works. https://anneofcarversville.com/fashion/2023/12/10/couture-by-richard-burbridge-v-145 I feel better now knowing I'm not alone. We're on Five template, but I assume the widget is essentially the same across templates. All I know is the issue was escalated, per their commentary, but I've not heard a word from the tech staff. They are usually very responsive once you get entry CS to take you seriously and send you on to them. Now THAT is a wall very difficult to penetrate. I've been on Squarespace since 2007, and the standard answer for everything is "it's probably your browser." You gain no credibility for working with the system for over 15 years. They tell you it's your browser. Even when you've validating it on multiple browsers, they suggest you do it again. LOL I said "If you tell me this is a browser problem, I am going to scream so loudly, you will hear me wherever you are." If I hear anything, I will report back. They were working today, and I've never seen them take the system down for five minutes on the weekend. They must have done it over the years, but I was hoping the fix was coming this morning. It was so rare.

I'm in the 3rd day of total loss of proportionality in the stack option of the gallery block. I contacted SSCS Thurs. night and the issue was escalated to engineering team. Since 2007, I've never had engineering not respond. So I have no idea what's going on. https://anneofcarversville.com/fashion/2023/12/10/couture-by-richard-burbridge-v-145 Since 2018 I've used stack blocks for a series of fashion images in a blog post. No problems. These images are not my own. My website has a 100,000+ mo/following of the top creatives in fashion and style. They love me and AOC because of how I treat their work. Sometimes we quote a bit. Other times I write extensively, as I did in a Zara ad campaign this week, that got caught in the was in Israel/Gaza. Being clueless as to how long this horrible distortion problem will go on, I'm looking for some kind of code override -- before I get sued for ruining photographer's images. Squarespace has put me at major legal risk here, to say nothing of the photographers' images looking like crap. Thursday night, besides myself with stress and writing to Squarespace CS, the problem shifted from a horizontal issue, where everyone was fat, fat, fat to a vertical one. In this link, all is vertical. Getting zero help from Squarespace -- even saying, we can't fix it until Wednesday, Anne -- I will pay a professional to try and override this problem. Right now, we are uploading each image individually, so productivity is out the window. Thanks. Anne