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  1. I like to take on a mindset of these three concepts: Expectations, Transparency, and Overdelivering.­ Setting expectations with your clients means clearly describing the normal course of doing business with you. What does your processes look like? Timeframes? What is inside and outside of scope? What is expected of your client? What will delay delivery of a successful outcome? Communicating expectations allows you to exceed expectations. Transparency is being open and honest with processes, pricing, and the limits of your services. Communicate often. Own up to mistakes immediately an
  2. Over the years, I've adopted various strategies. For smaller sites, it's usually just easiest to sketch on paper so I can "feel" the logical flow. This can work for larger sites also, when navigating to grouped sections. If I have an ongoing partnership with my clients, then I will use analytics to determine what might work best. I would like to switch to digital wireframing, has anyone used Adobe XD? Sketching will always be quicker for me, but I'd prefer a digital copy to look more professional and more quickly share ideas with clients.
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