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MarieCHCM

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  1. Like
    MarieCHCM got a reaction from whitney.prather in Is there a way to remove the unsubscribe link from the Customer Account?   
    Thanks Paul -  I do totally agree with you and I also think flexibility in managing a subscription is a great acquisition USP ... But we are in a phase where we would like to understand why customers would like to unsubscribe and we would like to take the opportunity to get feedback on the product.
    That's the only reason why we would like to control cancellation.
    Just trying to find a way around SS by default UX
     
  2. Like
    MarieCHCM got a reaction from whitney.prather in Is there a way to remove the unsubscribe link from the Customer Account?   
    Thanks for getting back to me Paul
    But theorically :
    - I can hide the customer account login
    - Remove any links driving to customer account in transactional email (order confirmation email - need custom CSS)
    - Change copy on the order confirmation page (mention of cancelling via the account)
    - Change copy in the checkout (mention of cancelling via the account)
    All via custom CSS. Am I right?
  3. Like
    MarieCHCM got a reaction from whitney.prather in Is there a way to remove the unsubscribe link from the Customer Account?   
    Site URL: https://www.yourfitmatecoach.com
    hello
    I have a subscription product managed via the ecom package.
    I am trying to stop customers to cancel their subscription without telling us.  At the moment, they can simply access their account and unsubscribe.
    I have hidden the login access from our website, but they can still do it by clicking on a link in the confirmation order email.
    I can't disable the customer account access and I can't remove the unsubscription link from the account
    I am trying to stop them accessing their account.
     
    Would you have a way around, either by:
    - removing the 'unsubscribe" link from the account
    - stopping the access to customer account (redirect doesn't work and is not possible)
    - any other ideas?
    thanks for your help
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