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jalapeno's Achievements

Level 2

Level 2 (2/20)



  1. I have been having the same issue. Some of my items are dramatically smaller and cheaper to ship than others. So of course everyone started choosing the cheaper shipping option, which wasn't an actual reflection of the shipping cost. I explicitly labeled it "for this item only" sort of thing, but it didn't matter. I feel like I have to honor that cost of shipping even though it's customer error. I'm out like $6 per order. Not the end of the world, but frustrating. For international orders it's worse. If I set one shipping rate, it doesn't factor in adding additional/heavy items. I thought I'd added a cost for additional items, but it turns out it was just an additional charge per item. I finally decided to just include US shipping in my pricing, but that means if someone orders multiple items they're charged for shipping multiple times. I've had to do a few partial refunds. Not the end of the world, but not efficient. I feel like it also makes it look like my shop isn't professional or like I'm intentionally overcharging or something. I don't even want Squarespace to calculate my shipping costs, I just want to be able to set per item, per country.
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