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Kayli

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  1. Like
    Kayli reacted to Carmenart in Refund a Client   
    Hello, I need to know how to refund a client for a payment she made. I am offering classes thru my website using Squarespace and I was doing a scheduling test of my scheduler and I pay for a class as if I was a client.  
    After testing the scheduler I erased my "purchase" but now I can not refund myself and  I have a charge on my credit card. 
    How can I process a refund to a client that pays and then cancels the class?
    Please help!!
  2. Like
    Kayli reacted to louisem in Auto tagging customers per product purchased? Can it be done?   
    I think the answer is no but just wanted to finally check before I stop researching.  Is there any way to automatically tag a customer who has bought “product A” with a corresponding tag? In this case product A would be a course or workshop and the aim is to be able to send out required emails specific to product A.  
     
    Can this be done either using Squarespace Email Campaigns or by connecting the order data via a third party tool eg Zapier to an email marketing software such as Mailerlite?  The key part is the per product tag and not just a general customer tag.  Thanks!
  3. Like
    Kayli reacted to SergioC in Squarespace is NOT fit for purpose as an e-commerce solution   
    After spending a lot of time setting up my online store in Squarespace, and finding solutions and work-arounds to the many problems and issues one is faced with, I have now reached a complete stop with a particular issue.
    When you sign up to use Squarespace (or indeed this forum) you are faced with checkboxes that require you to agree with Squarespace's Terms and Conditions, Terms of Service, Privacy Policy etc. No such action is available for me to put on my site. It makes me (and Squarespace) look 10 years behind everyone else. And it is certainly not compliant with any kind of contract law, no matter what territory you may be operating from. We are well past the old days when users of e-commerce sites "agreed" to the Terms and Conditions just by virtue of them using the site. Look at how we have to allow users to agree to the use of cookies.
    I am at a loss on a solution around this problem. These are the options that I have tried but are not viable:
    Use Squarespace's fields for Store Policies
    Terrible. The links to these pop-ups are just dropped, like a second thought, underneath "Review and Purchase". There isn't even a prompt to get customers to read them. I'm not sure what they were thinking by putting this here. At lease allow us to place some text above them like "by continuing you have read and agree to the store policies below"
    Custom Checkout Form
    This was almost a winner. But no. You can add a checkbox requiring customers to "agree to store Terms and Conditions". You CANNOT, however, add an HTML link to these "Terms and Conditions". Why? Because you cannot add HTML to forms in the checkout area like you can elsewhere. You cannot ask someone to agree to something they cannot read. The only way around this is to ask customers to copy and paste the URL to your Terms and Conditions. I don't think so.
    Add text to the Shopping Cart Page
    I found a way in this forum to add some text to the Shopping Cart Page to read: "By continuing to checkout you have read and agree to our Terms and Conditions". However, this is not a very elegant solution. It really needs to be at checkout. It is also tricky to control where this appears on this page and on a mobile for example. And I have not been able to find away to stop showing when the cart is empty (I'm sure there is a way). Perhaps there is an elegant solution along this route. I have just not found it yet.
    Checkbox Form or Text on the product page
    I have also seen suggestions to get agreement to Terms and Conditions on the product page itself, before customers add to cart. This is not a great option as it is kind of off-putting and a few steps behind actually placing an order.
    Does anyone have any ideas about solutions to this problem?
    I'm so irritated with Squarespace's lack of of fulfilling this very basic requirement for e-commerce. And it is one they use themselves!! So annoying. I think I'm going to send this post to their CEO.
     
  4. Like
    Kayli got a reaction from Andrew1198 in 7.1 Duplicating or Saving Sections   
    I tried copying and pasting between tabs and it didn't work for me either. Are you copying source code or copying image icons or?
  5. Like
    Kayli got a reaction from tiffanyleebrown in 7.1 Duplicating or Saving Sections   
    Ah okay, since I need the content added to most of my pages I just had to go ahead and re-create it in the footer. It's definitely not ideal, and it would be very helpful if Squarespace would add an ability to copy sections, because putting the content in my footer isn't really great since I didn't want it on every page of my site. But it's a temporary hack that will be okay until I eventually switch platforms or Squarespace adds more functionality. Thanks!
  6. Like
    Kayli got a reaction from tiffanyleebrown in 7.1 Duplicating or Saving Sections   
    I tried copying and pasting between tabs and it didn't work for me either. Are you copying source code or copying image icons or?
  7. Like
    Kayli got a reaction from paulcik in 7.1 Duplicating or Saving Sections   
    Ah okay, since I need the content added to most of my pages I just had to go ahead and re-create it in the footer. It's definitely not ideal, and it would be very helpful if Squarespace would add an ability to copy sections, because putting the content in my footer isn't really great since I didn't want it on every page of my site. But it's a temporary hack that will be okay until I eventually switch platforms or Squarespace adds more functionality. Thanks!
  8. Like
    Kayli got a reaction from lexikeeton in 7.1 Duplicating or Saving Sections   
    Ah okay, since I need the content added to most of my pages I just had to go ahead and re-create it in the footer. It's definitely not ideal, and it would be very helpful if Squarespace would add an ability to copy sections, because putting the content in my footer isn't really great since I didn't want it on every page of my site. But it's a temporary hack that will be okay until I eventually switch platforms or Squarespace adds more functionality. Thanks!
  9. Like
    Kayli reacted to L_Avec in 7.1 Duplicating or Saving Sections   
    HI, 
    I have searched and searched, and I just want to make sure — is it correct that currently, within a page, there is NO way (or perhaps plug-in) to replicate sections/block sections you have built ? Or Save as a template, for repeat use? 

    So one would have to add in each one again and again, if it's not one of the provided "block/section templates" ? (i.e. say add each text box, image block, gallery block, button block, etc?) 
    Is this something Square space is planning on implementing in the future? (Please?!?) 

    Thanks!
  10. Like
    Kayli reacted to RTD2 in 7.1 Duplicating or Saving Sections   
    This is 101 functionality for a CMS... very frustrating that this is not available. 
    SS looks pretty to start but lacks basic flexibility. Considering moving to a more flexible platform.
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