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RLevine

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  1. I just heard back from customer care with a better understanding of what happened: "Thanks so much for getting back to me and for that additional context.I conversed with my colleagues to try and get to the bottom of what's going on. In the process, I was able to find out that the new Customer Notifications Composer removed the ability to add a custom header to invoices specifically. While the customer notifications are branded, the invoices printed from the Orders panel are not. The link below is to a thread on the Squarespace Forum regarding the same behavior you raised: Forum: Adding L
  2. Thank you or replying! Our site was created 6 years ago and we didn't sign off on any upgrades but this changed a couple days ago. Unfortunately there is no option for "Header and footer" in that section. We did notice that there was an update to the section 'Printing orders' a couple days ago so perhaps this is related? https://support.squarespace.com/hc/en-us/articles/206540967-Printing-orders
  3. My logo has also disappeared from the printed invoices for orders. I didn't upgrade so I assume this was done automatically. After speaking to customer care it sounds like this is being treated as an option that was never offered (even though I showed examples of previous invoices) but a good idea of something to consider in the future. Very disappointing and unfortunately may be the final nail in the coffin for us using squarespace after 6 years.
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