With Covid-19 our life becomes complicated. We must refuse from a ton of things, which were usual for us. And of course, we've got to think ahead because every day the situation is changing. Our experience of customer support in Asia shows that rebuilding jobs and businesses is not easy. Predictability is critical, as important measures need to be approached in fundamentally new ways. Preparation for rediscovery requires the development of detailed plans for each location and the readjustment of the physical environment to support social distancing and constant communication. It's the main plan for 2021.