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CheshireGarden

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Posts posted by CheshireGarden

  1. An ongoing issue with how shipping rates are calculated is that if there's a custom box that the order will fit in, that will be selected even if the shipping charge is higher than using a USPS Flat Rate Box that would also fit. This means that some orders that go to a distant state are charged a much higher rate than if a Flat Rate Box was used. If we removed the custom boxes, then more local customers would get overcharged!

    I've raised this issue with support before, but there seemed to be no interest in resolving it. A simple solution is to just display for the customer all the available shipping options and let them pick the one they want.

    I had the idea that I could add a second USPS shipping choice, one restricted to local states. I'd then remove the smaller custom boxes from the other choice, which would have the rest of the states. Not a perfect solution, but I think it would work. Imagine my astonishment and annoyance when I found that zones were no longer available for calculated shipping! Worse, the Pickup option, which we use and restricted to local zones, no longer allows zone selection, as this feature is restricted to flat rate and by-weight options. This is a major step backward!

    Is there a solution I have not thought of?

     

  2. Scroll to the bottom of that page. You'll see a spot to add your own records:

    45216835_Screenshot2021-01-21195131.png.62ba87b9e3493b9581e0d330ae038848.png

    Click that A dropdown and select TXT 

    361494970_Screenshot2021-01-21195356.png.19330bf25ad2053644ce1e0172988e42.png

    Put the Name where the @ shows, and the Value where Text shows. Click Add. Now change the dropdown to CNAME 

    1198937369_Screenshot2021-01-21195527.png.ec5e809e08107e4375316c18a447168a.png

    Put Name where the www. shows - do not include your domain name, so if it says to use something.example.com, you type in just "something" (no quotes). Put the value in the "Enter alias data" field and click Add.

    One confusing thing is that when you click Add, your new records may now be at the top of the list. Don't add them twice.

  3. I had an exchange about this with support as well. In addition to things I had already tried, the rep made the good suggestion to add a custom form to the product with a required checkbox saying that the customer acknowledges the item is for local pickup only. It's not a perfect solution, but it probably stops some errors.

    The problem I found with making a Service item is that it allows anyone, anywhere, to order a pickup item. I went back to the overweight/oversize scheme and limited the flat-rate local pickup option to this and neighboring states. Again, not perfect, but it stops someone across the country from ordering a pickup item, though it doesn't stop them if they also order a shippable item.

  4. This seemed like a great idea, but there's a catch. If the customer orders some local pickup only items AND some shippable items, intending to pick them up, then the customer is offered USPS shipping in addition to local pickup! This seems like a Squarespace bug as it's not possible to ship 100+ pounds USPS!

    Edit: What happens is that SQS decides the items are "oversize/overweight" and excludes them from the shipping calculations! Despite the knowledge base article on large/heavy items suggesting adding a flat rate for local pickup, it incorrectly quotes the user rates without the "heavy" item. I still think this is a bug.

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