Hello, I have Printful set up and connected to my store. I sell beer made by us and held in our warehouse and merch from Printful sent on demand direct to the customer. I would like to make the most of their automation but the issue is when a customer chooses click & collect, the orders will not import because there is not an address passed through, I've had this confirmed on a Printful support chat.
Currently when people order a mix of beer & merch, the majority choose click and collect, so I only get one fulfilment charge from Printful and I get that order shipped to our brewery by adding the order manually, and I then do not have a second shipping charge from my courier as the customer collects.
The solution from Printful after a technical support chat, in order for orders to import manually, is to create a custom profile which does not offer click and collect, and the customer then has to choose delivery to their house, therefore incurring the £4.99 charge. Many of our customers are local to us so click & collect is important as it is free for them. I fear this will not only put them off ordering, but also what happens if they order a mix of beer and merch, I now definitely get two shipping charges.
My question is, is there a way to pass through our address to Printful, attaching our venue address through the pickup setting option in the admin panel. If I pass the address through, surely my orders will import.
Many Thanks
paul2009 reacted to a post in a topic:
Offering a shipping offer to specific postcodes
