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sruss76

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  1. Like
    sruss76 got a reaction from Earvin in Product / Store Page Sort   
    @robertwyatt - I have a couple of posts about this because it's an IMPORTANT feature to have on an e-commerce store, especially when they just rolled out the new product pages that can hold 10,000 products! I wasted half an hour the other day trying to drag products on a product page that had 150+ products and it was ridiculous! It's unbelievable that this essential feature is missing. I have already asked for this feature to be added but the SQSP support person said no promises that this would be added. I asked in my other post if there is a script that can be injected that would automatically sort products. Hopefully a SQSP expert will respond.
  2. Thanks
    sruss76 got a reaction from Fowler in Shipping Insurance   
    Compared to Shopify, Squarespace is lightweight in terms of e-commerce features. So no, there's no insurance feature on Squarespace.
  3. Like
    sruss76 got a reaction from brandonio579 in Product / Store Page Sort   
    @paul2009 - I don't expect perfection. I have been doing business online since 2000 and have plenty of experience using a variety of e-commerce platforms. So I have a pretty good idea of what features are essential and should come built-in at a price point and what features are acceptable as extensions (and therefore I can expect to pay). If I had come across your list of missing e-commerce features on Squarespace back in May, I would have gone with Shopify instead.
    But back in May, the 2 glaring features (for me) that were missing with the Advanced Commerce were: the ability to create orders manually and the ability to manually create gift cards. In fact, while I was on the trial period, I went back and forth with customer care about these 2 missing features and asked why they weren't just there.
    Then there is the missing wishlist feature -- I found out that if I wanted to have a wishlist, then I can't have a shopping cart. It has to be one or the other. Shopify and my old e-commerce platform (heck, most other platforms out there) have a built-in wishlist to help make customers' shopping easier. (Plus being in the industry/market that I'm in, I used to run promotions wherein my customers would submit their wishlist links and they get to win products from their wishlist.)
    Then there's the crippled subscription feature. Why would there not be a way for me to manage subscriptions and see all the subscriptions I currently have? (As a workaround, I have decided to go with MoonClerk because at least I'll be able to manage subscriptions and even let my subscribers manage theirs.)
    Then there's the fact you can't edit orders. In my previous e-commerce platform, I was able to remove/add products on an order and add extra payments made by the customer (if it warrants it). If a customer couldn't check out easily online, I would give them another way to pay (check, money order) and then I would manually create an order for them with payment pending -- that when I receive their payment and it clears, I can go in and change the status of their order from payment pending to pending shipping.
    Also, you can't message customers from within the Squarespace admin, something I was able to do in my old platform. If I needed to refund a customer, I would go in her order, refund the amount, and then include a message for her. If she has an account, she would login, find her order number, and then respond from there. In Squarespace, there's no way for me to do that. If I needed to refund a customer, I'd go ahead and do it and then go to my email client, find her order #, copy her email address and start a new email to let her know what the refund is for. (I had recently made a request to customer care if they can add a memo field -- even for just 25 or 30 characters -- in the refund box so the customer knows what the refund is for.)
    I can list some more but I'll stop here.
    At my old platform, the cost for all the above features (and more -- I can go on) is only like $3 more than what the Advanced Commerce costs. But again, the folks over there have stopped developing and/or have lost interest in making further improvements and while everything is still working over there and they still have many existing users, I feel it is only a matter of time until they stop offering the service and tell store owners to find another platform to sell. I had a long talk with their customer service too and she was upfront with me -- and that's actually what prompted me to start moving to a new platform. I was testing 3 at the same time: 3dcart, Shopify, and Squarespace.
  4. Thanks
    sruss76 got a reaction from daniloagutoli in how to show domestic shipping cost first?   
    you need to change your default country to Sweden. to do this, go to Commerce -> Checkout and then scroll down to DEFAULT COUNTRY IN ADDRESS FIELDS and choose Sweden. after that it should show shipping costs in your country.
  5. Like
    sruss76 got a reaction from creedon in Adding Subscription Option as a Product Variant   
    you need to log this as a feature request by creating a ticket. Squarespace doesn't monitor this forum, per their rules, for feature requests.
  6. Like
    sruss76 got a reaction from krista.jewett in How to display Related Products from other product pages?   
    Shop pages supporting 10,000 products are great but I have to say that they are a pain in the **s to manage because there is no automatic sorting feature for products. When you add a product to a shop page, you'll have to manually drag it to the right spot if you want it alphabetized. If you set several categories for a product, you will have to go in EVERY category to drag the product to the right place. Otherwise, it gets thrown to the front or very bottom -- and this is reflected on the page that customers see. It boggles me why Squarespace didn't include an automatic sorting feature so products appear alphabetically. This would be an essential feature when you are dealing with thousands of products on one page. (And yes, I can use the spreadsheet to sort products but I have read so many posts about issues and errors uploading product spreadsheets I just don't want to deal with another thing that Squarespace ought to have fixed already.)
  7. Like
    sruss76 got a reaction from Androclese in Reporting failures of the subscription model and how to fix it.   
    good luck with that. per forum rules, they don't monitor feature requests here. nor do they really listen to customers, especially when it comes to features that are so very needed to make their Commerce plans work as expected (or at least comparable to others like Shopify). years and years of requests have largely gone ignored if you pore through posts here. their subscription feature is pathetic because as you said, it's pretty unusable the way they have it now. it was one of the things i liked initially when i was moving my store, but i ended up using MoonClerk for my subscriptions after going through their help/support pages and i realized managing (or the lack of the ability to manage) subscriptions through Squarespace was going to be problematic down the line.
  8. Like
    sruss76 got a reaction from fin1570048093 in Restricting the amount of items a customer can order   
    I don't think this is possible. Some things you can do:
    (a) use the announcement bar and mention customers can order a maximum of 4 free product samples at a time. I'm assuming you at least charge for shipping.
    (b) include in each product description a note that customers can order only 4 free product samples at a time.
    (c) in the Additional Information section during checkout, mention that only up to 4 product samples can be ordered at a time. Ask them to remove any other product samples over the limit.
    (d) customize the confirmation email your customers receive to repeat the info: only 4 free products per order. If, after making it obvious on your site/store the 4-free-product-limit-per-order customers still put in more than 4 in their cart and check out, you can put in the confirmation email that only the first 4 free product samples will be sent to them.
    There really is no way to set limits to the number of products customers are allowed to add to their carts, especially when it comes to free product samples.
  9. Like
    sruss76 got a reaction from JRBrick in Food Items and Sales Tax   
    not going to do much by asking Squarespace here on the forums for a feature that is crucial/essential to running a business. you need to log in a ticket and make the request there so they see it. they have mentioned before they do not really monitor the forums for feature requests.
  10. Like
    sruss76 got a reaction from Mountainmint in Can I provide a PDF handout with my audio digital download?   
    You can put both audio file and handout in a zip file and your customer will be able to download the zip and access both after they order.
  11. Like
    sruss76 reacted to GlynMusica in Subscription Quantity   
    It's a very weird policy this one, or is it more of a disclaimer that you might actually look every so often but are not guaranteeing it?  My advice would be for SS to find a way to create a features tracker that people can submit, who knows how many feature and enhancements you are missing because you don't have this.
    For this particular thread you always need to test and check functionality on systems fully before buying into them, otherwise you can find yourself out of luck trying to customize it. Even if the features might seem important or missed the owner company might have different goals to diversify their product offering which take precedence.
     
     
     
     
    Don't you think that is a nuts thing to say
  12. Thanks
    sruss76 reacted to KenSalter in Automatically remove products based on age/date   
    Ok last post, here is the final version of my code, where it ghosts the item and changes the link:
    <script type="text/javascript"> window.addEventListener('DOMContentLoaded', (event) => { var elements = document.getElementsByClassName('grid-item'); for (var i = 0; i < elements.length; i++) { var ele = elements[i]; if (ele.className.includes('tag-expire')) { var classes = ele.className.split(' '); for (var j = 0; j < classes.length; j++) { if (classes[j].includes('tag-expire')) { var expireDate = new Date(classes[j].substring(10)); if (expireDate <= Date.now()) { ele.style.opacity = '0.2'; // get second child node, which is the <a></a> var a = ele.childNodes[1]; // get rid of the href and add an onclick a.removeAttribute('href'); a.setAttribute('onclick','alert("This product is no longer available.");'); } } } } } }); </script>  
  13. Like
    sruss76 got a reaction from jupehr in Food Items and Sales Tax   
    not going to do much by asking Squarespace here on the forums for a feature that is crucial/essential to running a business. you need to log in a ticket and make the request there so they see it. they have mentioned before they do not really monitor the forums for feature requests.
  14. Thanks
    sruss76 got a reaction from Chubacca21 in Generating discounts in batch   
    unfortunately, Squarespace is limited in this capacity in that you can only create discount codes ONE by ONE and manually. you can't upload or create discount codes in batches, nor can you edit existing discount codes in batches.
  15. Like
    sruss76 got a reaction from carollyne in Discount code generator   
    you can generate a discount code for just one customer by setting the limit total uses to 1 and customer limit to 1 also. you can give it a descriptive name like, 25% off - Customer Name. 
    unfortunately, with Squarespace, you set discount codes one by one. the Discounts section/area could be better too, and it would be nice to be able to batch edit discounts.
  16. Like
    sruss76 got a reaction from creedon in Buy One Get One (BOGO) Discounts   
    @LilianLVB - unfortunately, the discounting feature on Squarespace is not that advanced. you can't do discounting the way you described.
  17. Like
    sruss76 got a reaction from JPalm in Cannot Save Product. An unexpected error occurred. Please try again later.   
    THIS! It took me all but 30 seconds to switch back to the old editor when I tried the new editor back in November. It was TERRIBLE! There is nothing wrong with the old/current editor so I wonder why in the world they would want their customers to switch to the new editor that is clearly so dumbed down, so buggy, and offers a poor User Experience as @JPalm pointed out. If it's not broken, why fix it?!?!?!? There are TONS of new features and enhancements Squarespace could add to the Commerce plans -- features that many have asked for over the years and yet they seem to simply ignore those valid requests for features. No wonder many are leaving Squarespace and/or regretting ever signing up.
  18. Like
    sruss76 got a reaction from MorganDarbellay in Adding automated gift card after a purchase   
    @JRBrick - right now, it appears like buying the gift cards from yourself is the only option. it's ridiculous, though. you shouldn't have to buy from yourself in order to generate gift cards you intend to use for promotional purpose or for donating to a cause. but that's the solution i was given by Squarespace customer care several months ago. right now, i do discount codes + a free shipping code when i'm doing giveaways.
  19. Thanks
    sruss76 got a reaction from JRBrick in Adding automated gift card after a purchase   
    If Squarespace allows the manual creation of gift cards, it might be possible -- and you'd have to create the free gift card manually. As it is, as store owner, you can't even use gift cards as a promotional tool because you'd have to buy the gift cards from yourself  -- the "solution" I was given back in May when I asked why I can't create gift cards to give away (which, IMO, was a ridiculous solution).
  20. Thanks
    sruss76 got a reaction from paul2009 in Subscription Help? Bill Customers 1st of every month?   
    @paul2009 - just a note that the link to the Squarespace news - https://sf.digital/squarespace-news - that you have on the page (in the first paragraph) is a dead link.
  21. Like
    sruss76 got a reaction from Besk in Adding automated gift card after a purchase   
    If Squarespace allows the manual creation of gift cards, it might be possible -- and you'd have to create the free gift card manually. As it is, as store owner, you can't even use gift cards as a promotional tool because you'd have to buy the gift cards from yourself  -- the "solution" I was given back in May when I asked why I can't create gift cards to give away (which, IMO, was a ridiculous solution).
  22. Like
    sruss76 got a reaction from hasher22 in How can I take orders without taking payment?   
    Unfortunately, I've read so many times here that SS doesn't really read the forums. If you want a feature or something, you will have to log a ticket with their customer care support. Frankly, I'm surprised SS ignores so much of what's going on in this forum because it's a HOTBED of insights as to what their customers want and need, and how they can make their platform, especially the Commerce plan, so much better. They market themselves as giving you the tools to create beautiful websites easily -- and I agree with that...my site/store is so much better than any of my previous stores BUT if you look under the hood, it falls short compared with competitors like Shopify. So many things on the backend that could be fixed/improved/added that would make Squarespace a truly great e-commerce platform, but unfortunately, from what I've observed, they seem to be in their own world.
  23. Like
    sruss76 got a reaction from PrairieSchoolCoffee in Can I add orders manually   
    I have requested this feature from Squarespace months ago. I'm quite surprised that manual order creation (as well as creating gift cards!) isn't a feature here when it's a feature in most e-commerce platforms.
    Like @flatlander - I get around this by creating a 100% discount code + a free shipping code and ordering on behalf of my customer (who has already prepaid -- I would have sent them a Paypal invoice to complete their purchase). I use their email address so they will receive an order confirmation receipt.
    @PrairieSchoolCoffee - with a 100% discount, you will not need to enter credit card info. You will simply enter the code when asked for credit card info and it will zero out the total. The order will go through without charges.
  24. Like
    sruss76 got a reaction from CKDesign in Adding automated gift card after a purchase   
    If Squarespace allows the manual creation of gift cards, it might be possible -- and you'd have to create the free gift card manually. As it is, as store owner, you can't even use gift cards as a promotional tool because you'd have to buy the gift cards from yourself  -- the "solution" I was given back in May when I asked why I can't create gift cards to give away (which, IMO, was a ridiculous solution).
  25. Like
    sruss76 got a reaction from emalu in Product / Store Page Sort   
    @paul2009 - I don't expect perfection. I have been doing business online since 2000 and have plenty of experience using a variety of e-commerce platforms. So I have a pretty good idea of what features are essential and should come built-in at a price point and what features are acceptable as extensions (and therefore I can expect to pay). If I had come across your list of missing e-commerce features on Squarespace back in May, I would have gone with Shopify instead.
    But back in May, the 2 glaring features (for me) that were missing with the Advanced Commerce were: the ability to create orders manually and the ability to manually create gift cards. In fact, while I was on the trial period, I went back and forth with customer care about these 2 missing features and asked why they weren't just there.
    Then there is the missing wishlist feature -- I found out that if I wanted to have a wishlist, then I can't have a shopping cart. It has to be one or the other. Shopify and my old e-commerce platform (heck, most other platforms out there) have a built-in wishlist to help make customers' shopping easier. (Plus being in the industry/market that I'm in, I used to run promotions wherein my customers would submit their wishlist links and they get to win products from their wishlist.)
    Then there's the crippled subscription feature. Why would there not be a way for me to manage subscriptions and see all the subscriptions I currently have? (As a workaround, I have decided to go with MoonClerk because at least I'll be able to manage subscriptions and even let my subscribers manage theirs.)
    Then there's the fact you can't edit orders. In my previous e-commerce platform, I was able to remove/add products on an order and add extra payments made by the customer (if it warrants it). If a customer couldn't check out easily online, I would give them another way to pay (check, money order) and then I would manually create an order for them with payment pending -- that when I receive their payment and it clears, I can go in and change the status of their order from payment pending to pending shipping.
    Also, you can't message customers from within the Squarespace admin, something I was able to do in my old platform. If I needed to refund a customer, I would go in her order, refund the amount, and then include a message for her. If she has an account, she would login, find her order number, and then respond from there. In Squarespace, there's no way for me to do that. If I needed to refund a customer, I'd go ahead and do it and then go to my email client, find her order #, copy her email address and start a new email to let her know what the refund is for. (I had recently made a request to customer care if they can add a memo field -- even for just 25 or 30 characters -- in the refund box so the customer knows what the refund is for.)
    I can list some more but I'll stop here.
    At my old platform, the cost for all the above features (and more -- I can go on) is only like $3 more than what the Advanced Commerce costs. But again, the folks over there have stopped developing and/or have lost interest in making further improvements and while everything is still working over there and they still have many existing users, I feel it is only a matter of time until they stop offering the service and tell store owners to find another platform to sell. I had a long talk with their customer service too and she was upfront with me -- and that's actually what prompted me to start moving to a new platform. I was testing 3 at the same time: 3dcart, Shopify, and Squarespace.
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