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sruss76

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  1. Like
    sruss76 got a reaction from MJH_FMT in FREE SHIPPING based on Product or Product Category   
    unfortunately, Squarespace is so behind on this. I use MoonClerk for my subscription based physical products and it's been working awesomely.
  2. Like
    sruss76 got a reaction from webbroi in Help with Universal Filter Extension   
    well, the best person to help troubleshoot your issue, no matter how small, is the author of the extension. they know their code inside out so they are the ones i would go to for help and are in the best position to help you. you said you have already contacted them and if they don't get back to you in a day or two, contact them again.
  3. Like
    sruss76 got a reaction from paul2009 in Developer- 3rd party processor   
    if you say you have done it in the past, then wouldn't it make sense that you try to replicate it based on your experience? Paypal and Stripe are the only payment processors that can be integrated with Squarespace - it's built in the Commerce plan. it's also in the documentation -- please read the help files. you can also verify this with Squarespace customer support -- open a chat with them regarding this.
  4. Like
    sruss76 got a reaction from david_stowe in Item specific shipping options   
    SQSP folk don't really read every post in this forum nor do they respond to feature requests here. you will need to contact customer support and log a ticket regarding a feature you want added. and then pray (if you're the praying sort) because there is no guarantee the feature you want will ever see the light of day. they tend to do what they want rather than actually listen to their customers. if they did, issues/problems/limitations with taxes, order creation, shipping, manual gift card creation, manual order creation, coupons/discounts, etc. would have already been fixed or addressed. honestly, on the backend side, they are severely behind the competition with all the ridiculous limitations and lack of features that you would actually find in other e-commerce platforms today.
  5. Like
    sruss76 got a reaction from karenwaters in How do you ensure your online store is set up for success?   
    it sure would be nice if a shipping option is un-selected by default, right? this would force customers to really pay attention to shipping, especially if there are several options. it's ironic that the commerce part of Squarespace has so many limitations that those limitations can significantly affect the success of one's Squarespace store.
  6. Like
    sruss76 got a reaction from JRBrick in Food Items and Sales Tax   
    not going to do much by asking Squarespace here on the forums for a feature that is crucial/essential to running a business. you need to log in a ticket and make the request there so they see it. they have mentioned before they do not really monitor the forums for feature requests.
  7. Like
    sruss76 got a reaction from grantbr in Member areas: manual account creation / require approval   
    i'm wondering -- did Squarespace not beta test the Members Area before they released it in the wild? it's obviously lacking a number of basic features one would expect from a membership area. 
  8. Like
    sruss76 got a reaction from emalu in Help with Universal Filter Extension   
    well, the best person to help troubleshoot your issue, no matter how small, is the author of the extension. they know their code inside out so they are the ones i would go to for help and are in the best position to help you. you said you have already contacted them and if they don't get back to you in a day or two, contact them again.
  9. Like
    sruss76 got a reaction from emalu in Product / Store Page Sort   
    @paul2009 - I don't expect perfection. I have been doing business online since 2000 and have plenty of experience using a variety of e-commerce platforms. So I have a pretty good idea of what features are essential and should come built-in at a price point and what features are acceptable as extensions (and therefore I can expect to pay). If I had come across your list of missing e-commerce features on Squarespace back in May, I would have gone with Shopify instead.
    But back in May, the 2 glaring features (for me) that were missing with the Advanced Commerce were: the ability to create orders manually and the ability to manually create gift cards. In fact, while I was on the trial period, I went back and forth with customer care about these 2 missing features and asked why they weren't just there.
    Then there is the missing wishlist feature -- I found out that if I wanted to have a wishlist, then I can't have a shopping cart. It has to be one or the other. Shopify and my old e-commerce platform (heck, most other platforms out there) have a built-in wishlist to help make customers' shopping easier. (Plus being in the industry/market that I'm in, I used to run promotions wherein my customers would submit their wishlist links and they get to win products from their wishlist.)
    Then there's the crippled subscription feature. Why would there not be a way for me to manage subscriptions and see all the subscriptions I currently have? (As a workaround, I have decided to go with MoonClerk because at least I'll be able to manage subscriptions and even let my subscribers manage theirs.)
    Then there's the fact you can't edit orders. In my previous e-commerce platform, I was able to remove/add products on an order and add extra payments made by the customer (if it warrants it). If a customer couldn't check out easily online, I would give them another way to pay (check, money order) and then I would manually create an order for them with payment pending -- that when I receive their payment and it clears, I can go in and change the status of their order from payment pending to pending shipping.
    Also, you can't message customers from within the Squarespace admin, something I was able to do in my old platform. If I needed to refund a customer, I would go in her order, refund the amount, and then include a message for her. If she has an account, she would login, find her order number, and then respond from there. In Squarespace, there's no way for me to do that. If I needed to refund a customer, I'd go ahead and do it and then go to my email client, find her order #, copy her email address and start a new email to let her know what the refund is for. (I had recently made a request to customer care if they can add a memo field -- even for just 25 or 30 characters -- in the refund box so the customer knows what the refund is for.)
    I can list some more but I'll stop here.
    At my old platform, the cost for all the above features (and more -- I can go on) is only like $3 more than what the Advanced Commerce costs. But again, the folks over there have stopped developing and/or have lost interest in making further improvements and while everything is still working over there and they still have many existing users, I feel it is only a matter of time until they stop offering the service and tell store owners to find another platform to sell. I had a long talk with their customer service too and she was upfront with me -- and that's actually what prompted me to start moving to a new platform. I was testing 3 at the same time: 3dcart, Shopify, and Squarespace.
  10. Like
    sruss76 got a reaction from emalu in Product / Store Page Sort   
    @bedeclarke - I agree that the current system is a deal breaker for anyone who has a lot of products. I honestly feel duped when I signed up back in May (and they had a 200 product limit per shop page) because I am now discovering a TON of basic/essential e-commerce features that are missing on the supposedly premium Advanced Commerce plan Squarespace offers. Its Advanced Commerce plan is basically CRIPPLED. And honestly, I think it's just plain ridiculous to shell out $300-$800 for a Squarespace expert to code something that should already come with the Advanced Commerce plan -- whether it's a new version or not! -- and then have me take all the risk of that custom code breaking down the line when Squarespace decides to do another major upgrade.
    I would have gone with Shopify if I had enough time to evaluate and discover features, but I was coming from another e-commerce platform, AuctivaCommerce, whose owners/developers have apparently abandoned and stopped developing -- a shame because I was with them since 2014 and they had the very best features IMO (they just didn't seem interested in developing it further or continuing with it and my store has outgrown it) -- and I needed to move as soon as possible. Right now, I'm stuck with Squarespace and have managed to get my store to work how I need it to work. But it's looking that I will have to move my store to Shopify later on.
  11. Like
    sruss76 got a reaction from emalu in Product / Store Page Sort   
    @robertwyatt - I have a couple of posts about this because it's an IMPORTANT feature to have on an e-commerce store, especially when they just rolled out the new product pages that can hold 10,000 products! I wasted half an hour the other day trying to drag products on a product page that had 150+ products and it was ridiculous! It's unbelievable that this essential feature is missing. I have already asked for this feature to be added but the SQSP support person said no promises that this would be added. I asked in my other post if there is a script that can be injected that would automatically sort products. Hopefully a SQSP expert will respond.
  12. Thanks
    sruss76 got a reaction from Fowler in Shipping Insurance   
    Compared to Shopify, Squarespace is lightweight in terms of e-commerce features. So no, there's no insurance feature on Squarespace.
  13. Like
    sruss76 got a reaction from Radicalthrifts in Product / Store Page Sort   
    @paul2009 - I don't expect perfection. I have been doing business online since 2000 and have plenty of experience using a variety of e-commerce platforms. So I have a pretty good idea of what features are essential and should come built-in at a price point and what features are acceptable as extensions (and therefore I can expect to pay). If I had come across your list of missing e-commerce features on Squarespace back in May, I would have gone with Shopify instead.
    But back in May, the 2 glaring features (for me) that were missing with the Advanced Commerce were: the ability to create orders manually and the ability to manually create gift cards. In fact, while I was on the trial period, I went back and forth with customer care about these 2 missing features and asked why they weren't just there.
    Then there is the missing wishlist feature -- I found out that if I wanted to have a wishlist, then I can't have a shopping cart. It has to be one or the other. Shopify and my old e-commerce platform (heck, most other platforms out there) have a built-in wishlist to help make customers' shopping easier. (Plus being in the industry/market that I'm in, I used to run promotions wherein my customers would submit their wishlist links and they get to win products from their wishlist.)
    Then there's the crippled subscription feature. Why would there not be a way for me to manage subscriptions and see all the subscriptions I currently have? (As a workaround, I have decided to go with MoonClerk because at least I'll be able to manage subscriptions and even let my subscribers manage theirs.)
    Then there's the fact you can't edit orders. In my previous e-commerce platform, I was able to remove/add products on an order and add extra payments made by the customer (if it warrants it). If a customer couldn't check out easily online, I would give them another way to pay (check, money order) and then I would manually create an order for them with payment pending -- that when I receive their payment and it clears, I can go in and change the status of their order from payment pending to pending shipping.
    Also, you can't message customers from within the Squarespace admin, something I was able to do in my old platform. If I needed to refund a customer, I would go in her order, refund the amount, and then include a message for her. If she has an account, she would login, find her order number, and then respond from there. In Squarespace, there's no way for me to do that. If I needed to refund a customer, I'd go ahead and do it and then go to my email client, find her order #, copy her email address and start a new email to let her know what the refund is for. (I had recently made a request to customer care if they can add a memo field -- even for just 25 or 30 characters -- in the refund box so the customer knows what the refund is for.)
    I can list some more but I'll stop here.
    At my old platform, the cost for all the above features (and more -- I can go on) is only like $3 more than what the Advanced Commerce costs. But again, the folks over there have stopped developing and/or have lost interest in making further improvements and while everything is still working over there and they still have many existing users, I feel it is only a matter of time until they stop offering the service and tell store owners to find another platform to sell. I had a long talk with their customer service too and she was upfront with me -- and that's actually what prompted me to start moving to a new platform. I was testing 3 at the same time: 3dcart, Shopify, and Squarespace.
  14. Thanks
    sruss76 got a reaction from daniloagutoli in how to show domestic shipping cost first?   
    you need to change your default country to Sweden. to do this, go to Commerce -> Checkout and then scroll down to DEFAULT COUNTRY IN ADDRESS FIELDS and choose Sweden. after that it should show shipping costs in your country.
  15. Like
    sruss76 got a reaction from JamesDesign in Adding Subscription Option as a Product Variant   
    you need to log this as a feature request by creating a ticket. Squarespace doesn't monitor this forum, per their rules, for feature requests.
  16. Like
    sruss76 got a reaction from creedon in Adding Subscription Option as a Product Variant   
    you need to log this as a feature request by creating a ticket. Squarespace doesn't monitor this forum, per their rules, for feature requests.
  17. Like
    sruss76 got a reaction from krista.jewett in How to display Related Products from other product pages?   
    Shop pages supporting 10,000 products are great but I have to say that they are a pain in the **s to manage because there is no automatic sorting feature for products. When you add a product to a shop page, you'll have to manually drag it to the right spot if you want it alphabetized. If you set several categories for a product, you will have to go in EVERY category to drag the product to the right place. Otherwise, it gets thrown to the front or very bottom -- and this is reflected on the page that customers see. It boggles me why Squarespace didn't include an automatic sorting feature so products appear alphabetically. This would be an essential feature when you are dealing with thousands of products on one page. (And yes, I can use the spreadsheet to sort products but I have read so many posts about issues and errors uploading product spreadsheets I just don't want to deal with another thing that Squarespace ought to have fixed already.)
  18. Like
    sruss76 got a reaction from Androclese in Reporting failures of the subscription model and how to fix it.   
    good luck with that. per forum rules, they don't monitor feature requests here. nor do they really listen to customers, especially when it comes to features that are so very needed to make their Commerce plans work as expected (or at least comparable to others like Shopify). years and years of requests have largely gone ignored if you pore through posts here. their subscription feature is pathetic because as you said, it's pretty unusable the way they have it now. it was one of the things i liked initially when i was moving my store, but i ended up using MoonClerk for my subscriptions after going through their help/support pages and i realized managing (or the lack of the ability to manage) subscriptions through Squarespace was going to be problematic down the line.
  19. Like
    sruss76 got a reaction from fin1570048093 in Restricting the amount of items a customer can order   
    I don't think this is possible. Some things you can do:
    (a) use the announcement bar and mention customers can order a maximum of 4 free product samples at a time. I'm assuming you at least charge for shipping.
    (b) include in each product description a note that customers can order only 4 free product samples at a time.
    (c) in the Additional Information section during checkout, mention that only up to 4 product samples can be ordered at a time. Ask them to remove any other product samples over the limit.
    (d) customize the confirmation email your customers receive to repeat the info: only 4 free products per order. If, after making it obvious on your site/store the 4-free-product-limit-per-order customers still put in more than 4 in their cart and check out, you can put in the confirmation email that only the first 4 free product samples will be sent to them.
    There really is no way to set limits to the number of products customers are allowed to add to their carts, especially when it comes to free product samples.
  20. Like
    sruss76 got a reaction from jupehr in Food Items and Sales Tax   
    not going to do much by asking Squarespace here on the forums for a feature that is crucial/essential to running a business. you need to log in a ticket and make the request there so they see it. they have mentioned before they do not really monitor the forums for feature requests.
  21. Like
    sruss76 got a reaction from Mountainmint in Can I provide a PDF handout with my audio digital download?   
    You can put both audio file and handout in a zip file and your customer will be able to download the zip and access both after they order.
  22. Like
    sruss76 reacted to GlynMusica in Subscription Quantity   
    It's a very weird policy this one, or is it more of a disclaimer that you might actually look every so often but are not guaranteeing it?  My advice would be for SS to find a way to create a features tracker that people can submit, who knows how many feature and enhancements you are missing because you don't have this.
    For this particular thread you always need to test and check functionality on systems fully before buying into them, otherwise you can find yourself out of luck trying to customize it. Even if the features might seem important or missed the owner company might have different goals to diversify their product offering which take precedence.
     
     
     
     
    Don't you think that is a nuts thing to say
  23. Thanks
    sruss76 reacted to KenSalter in Automatically remove products based on age/date   
    Ok last post, here is the final version of my code, where it ghosts the item and changes the link:
    <script type="text/javascript"> window.addEventListener('DOMContentLoaded', (event) => { var elements = document.getElementsByClassName('grid-item'); for (var i = 0; i < elements.length; i++) { var ele = elements[i]; if (ele.className.includes('tag-expire')) { var classes = ele.className.split(' '); for (var j = 0; j < classes.length; j++) { if (classes[j].includes('tag-expire')) { var expireDate = new Date(classes[j].substring(10)); if (expireDate <= Date.now()) { ele.style.opacity = '0.2'; // get second child node, which is the <a></a> var a = ele.childNodes[1]; // get rid of the href and add an onclick a.removeAttribute('href'); a.setAttribute('onclick','alert("This product is no longer available.");'); } } } } } }); </script>  
  24. Like
    sruss76 got a reaction from RobPegurri in Offline/Manual payment is not an option?! Every other website builder or ecommerce site offers this...   
    well, i'm sure reps read posts like these but they're not going to do anything about it. you want a feature? you need to officially log a ticket for it, but even then you're not guaranteed it's going to be implemented. if you look at posts here, there's at least half a dozen features missing that's been requested for YEARS and they still haven't been implemented. you would think a feature like manual payment for admins/store owners so they can place orders on behalf of customers who pay other than Paypal or Stripe would be available, eh? other platforms have this feature built-in, but not here. 
  25. Thanks
    sruss76 got a reaction from RicaDesigns in Squarespace isn't honoring gift cards on 7.1   
    it would be good, though, if Squarespace allows admins/owners to create GIFT CODES -- because discount codes are different and if i were a customer who bought a gift code before, i would be pretty upset to be given a discount code if something goes wrong, because then the discount code would cover only products, whereas gift codes cover both products and shipping. other e-commerce platforms allow for manual creation of gift codes (or gift certificates), and it boggles me why Squarespace doesn't have this functionality. (and i have officially logged a request for this feature before -- many times, actually.)
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