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sruss76

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Everything posted by sruss76

  1. @freelancervillepalmu - you can try contacting SQSP support and see if they can help you with it, but what you're trying to change/translate is part of the email template that we can't edit so I don't know.
  2. His screenshot is the new look for the confirmation email. And I don't see a way to switch back to the old editor. I also remember reading that sometime in January 2021, everyone will be switched to the new editor and any customization you do on the old one will not be carried over.
  3. @tuanphan - OP asked specifically if the line ""We will be in contact shortly regarding the services you have ordered." can be edited. It can't be edited...you can add extra info before or after that part, but you can't edit the Order Summary part.
  4. That part of the template can't be edited, I'm afraid.
  5. Unfortunately, I've read so many times here that SS doesn't really read the forums. If you want a feature or something, you will have to log a ticket with their customer care support. Frankly, I'm surprised SS ignores so much of what's going on in this forum because it's a HOTBED of insights as to what their customers want and need, and how they can make their platform, especially the Commerce plan, so much better. They market themselves as giving you the tools to create beautiful websites easily -- and I agree with that...my site/store is so much better than any of my previous stores BUT if you look under the hood, it falls short compared with competitors like Shopify. So many things on the backend that could be fixed/improved/added that would make Squarespace a truly great e-commerce platform, but unfortunately, from what I've observed, they seem to be in their own world.
  6. If you have a Squarespace store (Advanced Commerce), you can sell gift cards that customers can use to buy stuff that you are selling on your Squarespace store. Recipients are sent a code that they copy-paste when they are checking out from your store.
  7. Unfortunately, this doesn't seem to be possible. I just tested it a while ago by setting up automatic discounts for both Orders Over and Products by Category. Interestingly, the cart applied the automatic Products by Category discount even though the amount is a lot lower than the Orders Over automatic discount. (I think I've read that the cart will apply the larger discount but it doesn't seem to be the case...or I could be wrong and remember incorrectly.) SS discounting feature needs improvement and it's been one of the things I've been frustrated with, especially since the store pages were upgraded in October. All my previously set discounts stopped working and I had to re-set everything. Also you can't run more than 3 automatic discounts at any given time -- I have mentioned this to SS support and she said while the engineering/technical team hasn't addressed this issue since I observed this in early October, she simply guesses it's intentional. (IMO, store owners should be able to run more than 3 automatic discounts because we each have our own selling strategies in place. SS doesn't know our customers/audience like we do and we should be able to set automatic discounts without being limited.)
  8. No, you can't change the product type. You'll need to re-create it and choose the correct product type -- Service instead of Physical.
  9. If Squarespace allows the manual creation of gift cards, it might be possible -- and you'd have to create the free gift card manually. As it is, as store owner, you can't even use gift cards as a promotional tool because you'd have to buy the gift cards from yourself -- the "solution" I was given back in May when I asked why I can't create gift cards to give away (which, IMO, was a ridiculous solution).
  10. great -- will do that! i added it beside the first time and didn't work, so put it on its own and that worked 😉
  11. @RCL87 - i copied the custom CSS @bangank36 gave and replaced order: 2 with opacity: 0.5; .products.collection-content-wrapper .products-flex-container .list-grid .grid-item.sold-out { opacity: 0.5; }
  12. ohh ok, got it! i was going to ask the same question as @RCL87 but saw his/her post 🙂 thank you again!
  13. how do i mark as best answer? i hit the "like" on your post, but no clue how to mark as best answer.
  14. @bangank36 - ok, it just says Version 7.1 for me. also, the custom CSS for graying out the sold out items works awesomely! thank you for that!
  15. @bangank36 - sorry to be clueless...but where do i find information about my site's template? i honestly don't remember what template i picked when i signed up for a trial in may.
  16. I am not sure this will work for you, but when I use Paypal buttons, I don't actually use the codes that Paypal generates for me. I instead use the link for email (it's the second tab). What I do then is use my own graphic as buttons (or just plain text "Buy Now") and use the email link. I've been able to have more than 3 Paypal Buy Now links on a page with no problem. For Squarespace, you wouldn't need to use the code block; you can just use the Text block (if you're doing text hyperlinks) or Image block (if you have your own button graphic).
  17. @bangank36 - That totally worked on my store...and it even alphabetized the sold out items! Thank you for that! Is there a custom CSS that will allow customers to see products listed in alphabetical order as well?
  18. @paul2009 - I don't expect perfection. I have been doing business online since 2000 and have plenty of experience using a variety of e-commerce platforms. So I have a pretty good idea of what features are essential and should come built-in at a price point and what features are acceptable as extensions (and therefore I can expect to pay). If I had come across your list of missing e-commerce features on Squarespace back in May, I would have gone with Shopify instead. But back in May, the 2 glaring features (for me) that were missing with the Advanced Commerce were: the ability to create orders manually and the ability to manually create gift cards. In fact, while I was on the trial period, I went back and forth with customer care about these 2 missing features and asked why they weren't just there. Then there is the missing wishlist feature -- I found out that if I wanted to have a wishlist, then I can't have a shopping cart. It has to be one or the other. Shopify and my old e-commerce platform (heck, most other platforms out there) have a built-in wishlist to help make customers' shopping easier. (Plus being in the industry/market that I'm in, I used to run promotions wherein my customers would submit their wishlist links and they get to win products from their wishlist.) Then there's the crippled subscription feature. Why would there not be a way for me to manage subscriptions and see all the subscriptions I currently have? (As a workaround, I have decided to go with MoonClerk because at least I'll be able to manage subscriptions and even let my subscribers manage theirs.) Then there's the fact you can't edit orders. In my previous e-commerce platform, I was able to remove/add products on an order and add extra payments made by the customer (if it warrants it). If a customer couldn't check out easily online, I would give them another way to pay (check, money order) and then I would manually create an order for them with payment pending -- that when I receive their payment and it clears, I can go in and change the status of their order from payment pending to pending shipping. Also, you can't message customers from within the Squarespace admin, something I was able to do in my old platform. If I needed to refund a customer, I would go in her order, refund the amount, and then include a message for her. If she has an account, she would login, find her order number, and then respond from there. In Squarespace, there's no way for me to do that. If I needed to refund a customer, I'd go ahead and do it and then go to my email client, find her order #, copy her email address and start a new email to let her know what the refund is for. (I had recently made a request to customer care if they can add a memo field -- even for just 25 or 30 characters -- in the refund box so the customer knows what the refund is for.) I can list some more but I'll stop here. At my old platform, the cost for all the above features (and more -- I can go on) is only like $3 more than what the Advanced Commerce costs. But again, the folks over there have stopped developing and/or have lost interest in making further improvements and while everything is still working over there and they still have many existing users, I feel it is only a matter of time until they stop offering the service and tell store owners to find another platform to sell. I had a long talk with their customer service too and she was upfront with me -- and that's actually what prompted me to start moving to a new platform. I was testing 3 at the same time: 3dcart, Shopify, and Squarespace.
  19. @bedeclarke - I agree that the current system is a deal breaker for anyone who has a lot of products. I honestly feel duped when I signed up back in May (and they had a 200 product limit per shop page) because I am now discovering a TON of basic/essential e-commerce features that are missing on the supposedly premium Advanced Commerce plan Squarespace offers. Its Advanced Commerce plan is basically CRIPPLED. And honestly, I think it's just plain ridiculous to shell out $300-$800 for a Squarespace expert to code something that should already come with the Advanced Commerce plan -- whether it's a new version or not! -- and then have me take all the risk of that custom code breaking down the line when Squarespace decides to do another major upgrade. I would have gone with Shopify if I had enough time to evaluate and discover features, but I was coming from another e-commerce platform, AuctivaCommerce, whose owners/developers have apparently abandoned and stopped developing -- a shame because I was with them since 2014 and they had the very best features IMO (they just didn't seem interested in developing it further or continuing with it and my store has outgrown it) -- and I needed to move as soon as possible. Right now, I'm stuck with Squarespace and have managed to get my store to work how I need it to work. But it's looking that I will have to move my store to Shopify later on.
  20. I thought I had an idea that might work but the current discounting feature doesn't seem to give us the ability to offer a buy one, get the second one at half off promotion. Unless...if your products are all the same price, you could create an automatic amount off Orders Over discount. For example, if all your products are priced $100, you could set an automatic discount of $50 off when they put $200 in their cart (essentially 2 products). But that only will work on a simple, one price store. How about making it a variant? Like add a variant - get a second product 50% off from the drop-down (if it's a specific product) and then add a form for customers to put in their second product. In any case, the discounting feature needs to be improved.
  21. @robertwyatt - I have a couple of posts about this because it's an IMPORTANT feature to have on an e-commerce store, especially when they just rolled out the new product pages that can hold 10,000 products! I wasted half an hour the other day trying to drag products on a product page that had 150+ products and it was ridiculous! It's unbelievable that this essential feature is missing. I have already asked for this feature to be added but the SQSP support person said no promises that this would be added. I asked in my other post if there is a script that can be injected that would automatically sort products. Hopefully a SQSP expert will respond.
  22. Yes, it has. Although you cannot run more than 3 automatic category-based discount at any given time. SQSP support I've been in talks with hasn't gotten an official reply from the engineering team but she guesses it's intentional.
  23. It's unbelievable how a simple feature such as automatic product sorting is missing in the Advanced Commerce plan. If a product page can hold up to 10,000 products, how are we supposed to get our products sorted alphabetically without wasting hours dragging products to the right places?!?!?!? I have a product page with 153 products. I added 30 products to it and they all got dumped towards the end of the list. I just wasted half an hour trying to drag each to the right place so they'd be alphabetical BUT the products are not getting put on the right place! Even products I wasn't dragging get moved in the list. The only thing that works is Move to Top and Move to Bottom. But when you try to drag a product, it just jumps all over the place. I am so frustrated that there is no automatic sorting. This is such a basic feature when you are dealing with hundreds of products and yet it is nowhere to be found in the product pages! Is there a script that can be injected in the product pages that would automatically sort products alphabetically?
  24. I can't see a way to edit that part out. For physical products, the default is "Once your package ships we will send you a notification email." I wish I could edit that part out, since I have a custom message that goes before all that. I also wish I have the option to turn off the thumbnails in the list of products ordered. It's superfluous.
  25. I have requested this feature from Squarespace months ago. I'm quite surprised that manual order creation (as well as creating gift cards!) isn't a feature here when it's a feature in most e-commerce platforms. Like @flatlander - I get around this by creating a 100% discount code + a free shipping code and ordering on behalf of my customer (who has already prepaid -- I would have sent them a Paypal invoice to complete their purchase). I use their email address so they will receive an order confirmation receipt. @PrairieSchoolCoffee - with a 100% discount, you will not need to enter credit card info. You will simply enter the code when asked for credit card info and it will zero out the total. The order will go through without charges.
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