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sruss76

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Everything posted by sruss76

  1. Your best bet is to log a ticket or chat with Squarespace customer service and ask them directly about this. People here in the forums can't give you a definitive answer.
  2. no, this isn't possible in Squarespace. you have to set the variants for customers to pick from the product drop-down. its Commerce Advanced features are very basic (don't be fooled by the word "Advanced").
  3. you would need to create separate products if you want to display them separately instead of using the variant feature. white bodysuit = 1 product; black bodysuit = 1 product; orange bodysuit = 1 product; purple bodysuit = product. you can duplicate a product and simply change the title and modify the description to reflect the color. add product thumbnail too that corresponds to the color of bodysuit.
  4. always thought it very strange that Squarespace has the policy of not tracking feature requests in this forum when in fact, it's a hotbed of requests because it's where existing paying customers, and potential customers go. how hard is it to put one or two of their people here to monitor feature requests and put together a list to review on a bi-monthly or quarterly basis? many features have been requested (begged for) for years and they have not been addressed at all, it's ridiculous. and the recently launched Members Area -- i can't help but think is a half-baked product. i look at what they charge for it and heck, i'd never pay to use it after seeing here in the forums what many of those who signed up to use it are encountering issues after issues. i mean...GEEZ!
  5. You can advise your customer to put in Singapore in the City field. I have customers from Singapore and they have had no issues checking out -- whether they are buying my digital or physical products.
  6. this is a gross limitation of Squarespace. you can't even mark an order as partially fulfilled, something you're able to do in other e-commerce platforms. i really wish Squarespace will get their act together and make their Commerce plans more up to par with other e-commerce platforms. i read the other day they just raised $600 million -- wish they'd put even a small fraction of that into fixing a lot of what's lacking in the Commerce plans: manual order creation, partial fulfillment, ability to delete customer accounts ourselves, manual gift card creation, better discounting, pick-up/cash on delivery option, bundling, item-specific tax, fixing the subscription feature, and a host of other essential features that so many have been asking for here on the forums but have gone largely ignored for years despite logging feature requests.
  7. not going to do much by asking Squarespace here on the forums for a feature that is crucial/essential to running a business. you need to log in a ticket and make the request there so they see it. they have mentioned before they do not really monitor the forums for feature requests.
  8. Would the OP's products be deemed an event or service? If so, they wouldn't be able to use Afterpay because services and ticket sales and events are restricted businesses and therefore cannot use Afterpay through Stripe. See https://stripe.com/afterpay-clearpay/legal - item #7
  9. you need to click "Save & Publish". in the background you have the product hidden. make it public first and then the link should work.
  10. unfortunately, Squarespace is limited in this capacity in that you can only create discount codes ONE by ONE and manually. you can't upload or create discount codes in batches, nor can you edit existing discount codes in batches.
  11. based on the posts here in the forum about the Members Area, it looks like it wasn't thoroughly beta-tested before release. so many shortcomings and missing features.
  12. i don't think you can set a minimum order amount by country. in Commerce -> Checkout, you can set a minimum order amount but it appears this applies to all customers regardless of where they are. one solution i can think of is to set up a separate store just for UK customers, set the shipping there just for UK customers, and then set the minimum order amount. the thing is you'd have to maintain two sets of inventory, unless you use a third-party extension like Trunk.
  13. @LilianLVB - unfortunately, the discounting feature on Squarespace is not that advanced. you can't do discounting the way you described.
  14. you can generate a discount code for just one customer by setting the limit total uses to 1 and customer limit to 1 also. you can give it a descriptive name like, 25% off - Customer Name. unfortunately, with Squarespace, you set discount codes one by one. the Discounts section/area could be better too, and it would be nice to be able to batch edit discounts.
  15. @RCL87 - with dollar amount prize codes, a customer can't combine another sale promo code with those. for example, if i'm running a 10% instant discount storewide, a $10 prize code will override the instant discount. as for free shipping, it depends on how you have free shipping set up. in my case, i offer free US shipping on orders of at least $35 - the free shipping is auto-applied. however, someone with a $10 prize code will have to put in $45 worth of products in their cart in order to trigger the free shipping. if they put $35 worth of products in their cart and use their $10 prize code, then the auto-free shipping disappears and they have to pay shipping. you can also set up a free shipping discount code (which i do -- like lower minimums to select repeat customers, such as a one-time use free shipping code on a $25 order instead of $35) so if someone has a $10 prize code and a free shipping code for a $25 order, they can use both codes during checkout if they put at least $35 worth of products in their cart. does that make sense? anyway, that's how i use discount codes; i have product/category specific discount codes that i include in every order (tailored to the kind of products each customer buys) and these discount codes are higher than what they'd see in my store. it's an effective way to get my existing customers to continue being repeat buyers.
  16. THIS! It took me all but 30 seconds to switch back to the old editor when I tried the new editor back in November. It was TERRIBLE! There is nothing wrong with the old/current editor so I wonder why in the world they would want their customers to switch to the new editor that is clearly so dumbed down, so buggy, and offers a poor User Experience as @JPalm pointed out. If it's not broken, why fix it?!?!?!? There are TONS of new features and enhancements Squarespace could add to the Commerce plans -- features that many have asked for over the years and yet they seem to simply ignore those valid requests for features. No wonder many are leaving Squarespace and/or regretting ever signing up.
  17. your client would be better off with another platform that offers the Cash on Delivery if time is of essence. you can log a request with Squarespace customer support for the functionality but don't hold your breath. you'll be given their standard response: that they've let their engineering team know and will add your request to their list blah, blah, blah, but they can't guarantee it will be done/added. they work on their own timeline, so better go with a different platform that already has what your client wants/needs.
  18. @JRBrick - right now, it appears like buying the gift cards from yourself is the only option. it's ridiculous, though. you shouldn't have to buy from yourself in order to generate gift cards you intend to use for promotional purpose or for donating to a cause. but that's the solution i was given by Squarespace customer care several months ago. right now, i do discount codes + a free shipping code when i'm doing giveaways.
  19. @paul2009 - just a note that the link to the Squarespace news - https://sf.digital/squarespace-news - that you have on the page (in the first paragraph) is a dead link.
  20. You're going to have to create a ticket to customer care about this. They don't read and/or count requests posted here on the forums.
  21. Shop pages supporting 10,000 products are great but I have to say that they are a pain in the **s to manage because there is no automatic sorting feature for products. When you add a product to a shop page, you'll have to manually drag it to the right spot if you want it alphabetized. If you set several categories for a product, you will have to go in EVERY category to drag the product to the right place. Otherwise, it gets thrown to the front or very bottom -- and this is reflected on the page that customers see. It boggles me why Squarespace didn't include an automatic sorting feature so products appear alphabetically. This would be an essential feature when you are dealing with thousands of products on one page. (And yes, I can use the spreadsheet to sort products but I have read so many posts about issues and errors uploading product spreadsheets I just don't want to deal with another thing that Squarespace ought to have fixed already.)
  22. i'm blown away by how slow Squarespace appears to be (or how they don't really seem to care) in adapting to the current e-commerce climate brought about by the pandemic. so many features being requested by Squarespace customers Squarespace is failing to address that it looks like they are losing business. so much potential here for Squarespace to be at the forefront and become a serious competitor. every day i see here in the forum requests from users for features that should have been present from the start (or should have already been implemented because they've been requested for years!) and i'm disheartened. i've only had my Squarespace store since May and there are some features i wish are already there, but so far i have made it work with what is there. i would hate to move again but if things become unmanageable, i may have to eventually move to Shopify.
  23. contact their customer care and put this in as a feature request. i wouldn't hold my breath, though. from what i've seen around here and from experience, SQSP could care less about what its actual customers need or even get simple, expected features in an e-commerce system added in a timely manner.
  24. Go to Commerce -> Customer Notifications. You'll be able to customize emails, including adding your logo to order receipts.
  25. SQSP folk don't really read every post in this forum nor do they respond to feature requests here. you will need to contact customer support and log a ticket regarding a feature you want added. and then pray (if you're the praying sort) because there is no guarantee the feature you want will ever see the light of day. they tend to do what they want rather than actually listen to their customers. if they did, issues/problems/limitations with taxes, order creation, shipping, manual gift card creation, manual order creation, coupons/discounts, etc. would have already been fixed or addressed. honestly, on the backend side, they are severely behind the competition with all the ridiculous limitations and lack of features that you would actually find in other e-commerce platforms today.
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