sruss76

if it's buy 1 get one half off on 2nd of the same print, you could do a variant -- variant one would be price of 1 print (e.g., $50), and second variant would be for 2 prints with the discount reflected - e.g., $75. 

if the promotion applies to any print you are selling (provided the price is the same for all your prints), you can create a new product, add the 2 variants, and then put a form in for your customers to specify which prints they want.

Yes, you should be able to do this. I sell both physical and digital products -- and ship physical products only to US and Canada customers. Customers from all other countries are able to buy my digital products with no issues. They are just prompted for the billing address.

Manual order creation is one of those essential features that Squarespace simply neglected to include in its commerce features. What I do is send an invoice to the customer with a payment link (Paypal). When I receive their payment, I create a 100% discount code and a free shipping code. Depending on the complexity of the order, I either give the codes to the customer so they can order themselves or I just go ahead and shop for the customer, putting in their email address and address info on checkout and they receive an order confirmation.

You would have to create 1 product out of the 3 images, put those 3 images in one zip file, then upload the zip.

unless your client wants their life to be much harder down the road, i strongly suggest you look at a different way to manage their subscription -- like Member Area or MoonClerk. the subscription feature offered by Squarespace is seriously, seriously lacking and it doesn't look like it's going to be improved anytime soon (or at all).

Adding Squarespace's search function to my store was a huge mistake and I got more complaints about it than anything else -- my customers couldn't find what they're looking for and I'm pretty sure I've lost sales because of it. Finally got down and installed Google's programmable search and voila -- my customers are getting search results when they search my store. I'm not holding any hope that this Squarespace search issue will ever get fixed.

there's really nothing "advanced" in SQSP's "advanced shipping". you can't even set a shipping rate per product. Shopify and Ecwid are a much better option for advanced shipping.

1 hour ago, maxi said:

I figured as much - not good to add inventory even though as 'out of stock' then your inventory is not accurate. 

well, why not just put in the size, color, etc. in the product description if you only have one of a particular product?

Unless Squarespace gets its act together with regards to its subscription features, it's best to move to a new subscription platform. MoonClerk, for one, will let customers update their addresses and such, as well as let you change subscription frequencies, pause subscriptions, etc. I have been using them since November 2020 for my subscription products after reading up on the limitations of using Squarespace's subscriptions features and anticipating doing so would only give me headaches.

go to https://www.google.com/adsense/start/ and read up on how to get started. there is a link at the bottom too for you to contact an expert for specific help.

got to Pages then click the + that's to the right of the MAIN NAVIGATION text. you can then add pages, collections, a folder, or a link.

7 minutes ago, care said:

when you use promo codes cant they be shared and used by other customers? how do you work around this?

if it's a prize code, i limit the number of uses to 1. i also include the name of the winner/recipient in the discount code so it would be pretty obvious if someone else used it. i've only had it happen once when someone passed their prize code to someone else (despite my specifying in my store and blog that prize codes cannot be passed to another person). i simply voided their order and didn't re-issue the code.

well, i know that when i order from online stores, the email confirmation/receipt i get usually includes my billing and shipping info. that is what i mean by standard practice. in any case, if you go into your Squarespace account to edit email templates, you won't be able to edit the part the has the customer info for the order confirmation email that is sent out to people who buy from you. this part has the billing and shipping info - name, address, phone number (if you require this) the works.

this is standard practice on e-commerce sites. when you order from sites like Etsy, personal information like your address is in the order confirmation e-mail you receive, isn't it?

48 minutes ago, joe_AT said:

Furthermore: I just got an email about how you can now print Shipping Labels with Squarespace for  USPS, something that I'm not really sure how high the demand is but for sure not useful for our store as we only rely on Fedex for shipping. 

this feature appeared on my account a couple of weeks ago and although i use USPS to ship orders, stamps.com rates are still way cheaper than the rates from inside SQSP. 

what would have been a useful feature (at least for me) is if they included a memo feature for when refunding customers (e.g., for shipping excess, etc.), as well as a way to add to an existing order when customers want to add more to their order, and better yet...a manual order creation feature for customers who pay off-site. SQSP doesn't take a cut/commission on sales made on Advanced Commerce accounts so i don't understand why the last two features don't exist when it does on other platforms.

You cannot edit the gift card details, only update the style. You can change the title of the email so it says Gift Voucher but any other place (like the gift card details and checkout), you can't change it. Since Squarespace is a US company, they use US terms -- such as gift cards instead of gift vouchers or gift tokens in the UK.

ahh, that's a bummer. i have only tried duplicating non-product pages with forms in them, but the forms were short and don't have a lot of fields! wish there is a way to save forms that you can insert instead of starting from scratch each time. 

Duplicate the product that has the custom form and then edit the copy. I think that's the quickest/easiest way. Just change product title, product photo, description, and product URL. Then edit the custom form.

No. There is no mention of this in Squarespace features and pricing pages.

unfortunately, Squarespace is so behind on this. I use MoonClerk for my subscription based physical products and it's been working awesomely.

yeah, that would be variants -- and that's not possible for digital products in Squarespace.

you can't assign variants for digital products. you will have to create separate digital products for each format for different machines.

6 hours ago, CarolBaskin said:

Squarespace needs to get on the ball with their subscription products. I'm finding more and more that using them for recurring transactions is going to be a nightmare because you can't update customer info. If you have a customer for a long time, which is what recurring transactions are for, you have to assume you'll need to update their address occasionally. But... you can't. I'm really baffled by how little they've thought through what it's actually like to have a business where you're trying to keep the process seamless for the people who are giving you money. 

their subscription feature was one of the things that made me make the switch to Squarespace but i quickly found out that this feature was utterly lacking. i use MoonClerk to manage my subscriptions and it works great -- i can update customer information, skip or pause subscriptions, even adjust the frequency. it's also easy to see when each subscriber is going to be charged. Squarespace's subscription feature is a joke and it boggles the mind why they would offer such a flawed product and why, after all this time, they haven't done anything to fix it because it's shortcomings have been pointed out to them so many times by so many people.

2 hours ago, vibeke said:

I don't mind setting up separate SUBSCRIPTION only products, but I would like to enable customers to manage their subs. We're on 7.0 so not sure if that's no obvious because of our squarespace version, or just not an option at all?

the only thing that subscribers can manage is their payment method, e.g., credit card, associated with their subscriptions. i know this because i am subscribed to a small business that uses Squarespace's subscription feature for their boxes. oh, and i can cancel my subscription but that's about it. i can't change the frequency, can't customize my box, or anything like that. if you're looking for more features, Squarespace doesn't have it. you'd be better off using a third-party subscription service like Member Space or MoonClerk. also, if you won't be able to manage your Squarespace subscribers because there's no Subscription Dashboard - you'll have to keep track of your subscribers separately.

3 hours ago, eastnwestlabel said:

We have done it in the past using payflo pro and your system thinks it's just regular paypal, but it works. Would you know steps to take to make that happen? 

if you say you have done it in the past, then wouldn't it make sense that you try to replicate it based on your experience? Paypal and Stripe are the only payment processors that can be integrated with Squarespace - it's built in the Commerce plan. it's also in the documentation -- please read the help files. you can also verify this with Squarespace customer support -- open a chat with them regarding this.