Site URL: http://www.palpable-media.com
Please please help: VIDEO BANNERS NOT DISPLAYING AND CUSTOMER SERVICE NOT HELPING
Problem:
I paid A LOT of money to license expensive video for my site banners. BUT THEY DISAPPEAR in mobile!!!
the mobile site displays lots of EMPTY SPACE on mobile where there should be video content
This is business critical: Part of our work is events and tech so we need to SHOW the work!!
Can someone please please help??
Whenever I contact customer service I get lame excuses, and irrelevant links. I feel like if they cant give me a functional site I want a discount because this is hurting my business!!!
We already went over-budget on the website and no clients yet so I cant really afford to spend more to get someone external to fix it....
THANK YOU FOR YOUR SUGGESTIONS!!!
p.s. WTF Squarespace? THIS IS NOT A NEW PROBLEM - Stop blaming this on Vimeo, youtube: you clearly cant seem to fix this - Ive seen posts that go back years. This is bad. And your customer service is THE WORST.
GoDaddy has the BEST customer service, people who answer the phones and fix problems asap. This whole process has been a nightmare.