Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search

NiceMac

Member
  • Posts

    10
  • Joined

  • Last visited

Posts posted by NiceMac

  1. 17 minutes ago, sruss76 said:

    Squarespace's subscription feature is SEVERELY lacking. quite frankly, i don't know how they could even continue offering this feature when it so obviously incomplete...and continually ignore their paying customers' requests after having identified where the feature falls short. it's unbelievable how unresponsive they are and incredibly slow to implement features that their customers have been begging for for years.

    i have been using MoonClerk to manage my subscriptions - super easy! and if you have existing subscribers whose recurring price you want to change (like lower), you would simply need to find their name/email address under the Plan tab and click on edit. no need to make them cancel their current subscriptions. 

    Thank you, I will check MoonClerk out!

  2. Site URL: https://www.tristarbincleaning.com

    We use SS commerce for home services. We have ONE "item" that people can purchase, but several subscription products. It works really well. The bones of this system is good.

    The biggest problems:

    If somebody's credit card gets compromised or expires, they have to update their card. Good luck. So far we have had exactly TWO customers over 7months pull this off successfully. Everyone else updates the card in their account (NOT in their subscription) and the end result is that the subscription gets cancelled 10 days later. SS does not make this process clear and we are losing customers because of it.

    We cannot change prices on subscriptions. Say we want to lower our subscription price to beat a competitor. Can't do it. Well, you can, but you have to cancel everybody's subscription and then entice them to re-subscribe. You should NEVER force somebody to cancel their account o change the price. Think what would happen if Netflix cancelled everybody's account when they raised the subscription price. 

    Does anyone have any suggestions about how to work around these? SS is zero help. They respond that this is the way the system is designed and if we want we can enter a feature request. (done and done, no response…)

  3. Site URL: https://www.tristarbincleaning.com/

    We offer primarily subscription service on our site. We will need to adjust pricing at some point. Squarespace does not allow us to adjust pricing and affect existing customers' pricing.

    Example: I have 100 customers paying $10 for their subscription. I want to raise the price to $11. The only way to do that is to cancel the subscription and create a new one. That WILL result in lost customers. Imagine if Netflix required customers to cancel their subscription and rejoin every time they had a price increase. 

    1. Anyone… is there any way around this?

    2. SS employees who may monitor this thread… this needs to be changed!  We need the ability to change subscription pricing (or change variants, etc…) WITHOUT requiring cancellation of services and creating a new one.

    3. Unrelated to this, but a subscription related issue. Every order is a NEW order. NO! The first order is a new order. The second, third, fourth, etc… orders are not NEW orders. They are ongoing orders. This causes confusion when fulfilling orders and simply doesn't make sense. We would love to sit on an advisory panel to discuss how to improve subscriptions in SS.

  4. Site URL: https://www.tristarbincleaning.com/

    We offer discount coupons on our site for subscription products. We are able to create and use them without issue.

    But we have to explain to people HOW to do it. I know, I know, it's super easy, but is still a step.

    "Please enter discount code at checkout… yada, yada, yada…"

    I find VistaPrint coupons all the time and when I tap a link, make a selection and checkout, the code is just there. Is there a way to pre-populate that code in SS commerce as I see done at other sites?

  5. Site URL: http://www.tristarbincleaning.com

    I have four products in my store.

    Current: (3) ongoing subscription services and (1) one-time service. 

    If I understand correctly, subscriptions use Express Checkout by default.  Is that correct?

    We would like the one-time service checkout to align with the subscription service checkout experience. SHOULD I enable express checkout on my site to accomplish that?

    The "Recommended for single-product stores." verbiage has me scared to turn that one, since we have four products.

    Forgive my ignorance. We just have customers signing up and I don't want to break checkout…

     

  6. Thank you for your response. Your suggestions seem to be workable workarounds (which I have implemented).

    I find posts on the forums dating back several years with similar requests. I believe allowing “shipping address” to be leveraged by those of us doing service work would be a great feature. It could be advertised with either “shipping address” OR “service address” labels so minimal coding would be required by Squarespace developers. This would align the form with what customers expect to see and eliminate the “country” requirement as well.
     
    Where can I submit that as a feature request?
  7. Site URL: https://www.tristarbincleaning.com

    I have a service business. We do our work onsite, so there is no shipping. Consequently, our checkout process only allows collecting the billing address (no shipping address). We have enough customers that have separate SERVICE and BILLING addresses that we need to collect both, but 90%+ will use the same address.  So I added an address section to a custom checkout form to gather the service address that way.

    My issues:

    • The customer has to enter their address twice. (There is no way I can find to add a check box that denotes  “billing address same as service address” when adding an address field to the custom form) How can I get these to sync so my customers that want the service at their billing address do not have to fill out this information twice?
    • The country field is required on the forms. I only serve three counties in Tennessee. We do not need that field information at all. In some browsers, the customer can’t see the error that it needs to be completed, it just looks like the form will not submit. I set the settings to auto-populate that field in the billing address section of the form (and that works fine), but I can find no way to do that in the custom address form. I am OK with auto-populating or hiding this field.
    • Anyone else struggle with these issues?
    • Any fix or workarounds?
×
×
  • Create New...