I have an active domain that expires in October, I bought it back in 2020 through Squarespace and its hosted by Tucows. I had a business plan for a year, then I allowed it to expire, and today I repurchased a month of business plan through squarespace to activate my website again (I was told I had to have an active website in order to transfer the domain away from it).
When I go to domains> click on the domain I want to transfer> unlock the domain sucessfully>click on "Move Domain to another site" it comes up with "There are no eligible sites to move a domain to on this account."
Tutorials have said there should be another button that I can click that says "send authorization email" however, there is no such button.
I'm thoroughly stuck, and the tutorials do not seem to help. I feel like i'm missing something obvious.
Trying to move my .co.uk domain that isn't locked from squarespace to Shopify. Kind regards.