sussexseamstress0603

Hi I've had a customer report that clicking on a link to our squarespace site via a squarespace marketing email is triggering a warning from WebShield anti-virus software. Here's the message the customer is receiving: "Web Shield has detected a variety of malicious items on mgcp03.engage.squarespace-mail.com that might attempt to install harmful programs on your computer that can modify and delete your files, change your browser settings, or steal information (i.e. photos, passwords, messages, credit cards)" Has anyone else had reports of this happening? It's the first time someone has contacted us about this, but of course it could have been happening for a while and this is just the first we've heard. Thanks

I feel everyone's pain here, in addition it would be helpful to allow users to select between a physical and digital version of the same product. (e.g. physical book vs. e-book). Currently I have to achieve this by having 2 versions of almost every single product in my store. It's not the end of the world, but it's not easy to copy a physical listing to a digital listing or vice versa, especially if you have a lot of bespoke content in the addition info sections (in our case charts, videos, etc) so a lot of work has to be done very manually in order to achieve this as well. It's just a pain that creates extra work and also makes it harder to show customers that an alternative format of the product is available (at a different price point) that might better suit their preferences. Squarespace is awesome in lots of ways (I mean, every shopify site looks basic and samey in comparison to the design flexibility of a squarespace site), but there's a lot of ecommerce features that it is sorely lacking, which is why people look enviously at shopify for that kind of functionality.

I'm fairly sure this isn't possible as the email marketing is extremely limited in functionality and the kind of blocks you can add. It would be good to be able to add a summary block that is populated when the email is sent, which would achieve what you want, but nope. You can use a "product" block which is relatively quick to do (you don't need to drag images and add links, you just select the product from a list), but it is still a one at a time manual process and you may still have to tweak how it is displayed depending on your preference. I think that's your only option though.

Our connection to RM has now started working again - I suspect it was an issue on the RM side. Maybe we've just been lucky - but worth trying again for anyone else who's been struggling with this.

Same here. Was all working fine until today when it suddenly stopped. Followed all the suggested steps above and they do nothing. RM C&D site says the connection to C&D is fine (via check in the settings, which suggests not an IP whitelist issue). Tried 3 different browsers (seemed highly unlikely it was this anyway, but tried it out of desperation more than anything). Sigh. After the debacle that was digital downloads all being flagged as "dangerous files" that went on for ages, and now this massive inconvenience that is making fulfilling orders take about 5 times longer, I'm losing the will. It's totally possible that the fault here is RM as their IT is flakey as heck at the best of times, but who knows. It feels like this problem won't be a priority for either RM or SQSP. There isn't really an alternative carrier I can use (that I'm aware of) as our products are fairly small, about 90% of the items I ship are large letters, and other couriers focus on parcels rather than letter delivery. RM are terrible, but I don't think I have much choice but to use them, so losing this functionality really, really sucks. I don't even know why I'm posting this here, I just feel the need to vent.

Anyone know if it is possible to automatically email waitlist people once stock becomes available? I do have waitlists switched on, but it seems to be a purely manual process to go and check them and then send the email updates, and this makes them a lot less useful to me personally. I appreciate this may not be applicable to some but the option would be nice.

Hey @homiee I know this is an old thread, but I just experienced the same issue with trying to embed a YouTube Short and thought I would share what worked for me in case it helps anyone else out. Instead of using a video block I used an "embed" block. Then get the sharing URL link of your short from YouTube and replace the text "short" in the URL with "embed". Then paste that into the embed block in Squarespace. That's what worked for me anyhow. I also used this successfully inside the "additional info" section of a product page. Hope that helps.

@paul2009 oooh! Last time I checked your plugin (admittedly a ways back when trying to solve this problem) it was 7.0 only... didn't realise there was a 7.1 version now... however, in case you are not aware I just looked at the example sites you have there and when I select a different currency (GBP) some are displaying "GBPNaN" (e.g. little building company and lage). I'm using Chrome on Mac if that is relevant.

If you find a good solution, would love to know. Squarespace is unfortunately very US-centric. I'm just using the website crawl option in GMS and then editing any problems by hand within GMS itself. It's not pretty, annoyingly hard to use, and incredibly fussy about all the info it wants and in what format. There are 3rd party solutions for setting up streams from Squarespace to GMS, but I've not tried them and all require subscriptions (doesn't everything?) that make them difficult to justify given that we're just using it for free listings. Google Ads don't make sense for us personally as CPC is way to high when you have fairly low cost products, but if that's not the case for you then maybe the 3rd party solutions are worth a try?

I don't know of any way of doing this without a plug-in. The one I use is shinypass (https://shinypass.com/), which allows you to do a *rough* approximation of pricing in different currencies via a drop-down menu. It's works pretty well and it's better than nothing, but it is just a rough currency conversion. It also requires a monthly subscription. However, this is just a simple FYI for customers, when it comes to check-out they will still need to check out in whatever currency your store is set to. For example, I have a UK based store so it's set to GPB. Customers can select different currency conversions via the shinypass drop-down, but when they reach check-out they still see all prices in GBP and need to check out in GBP. This almost certainly leads to abandoned carts. I'm not aware of any way of getting around this issue. We also have an Etsy store, which allows customers to view and check-out in their local currency. I understand this is also possible on Shopify sites, but I don't have one so can't confirm that. Just another limitation of Squarespace as far as I can tell.

This may not help depending on your requirements, but if you cut the fabric to length for each order then you can sell it as 1m (or whatever) lengths, allow the customer to add multiples to their cart, then say in the description that the fabric will be cut as a continuous length. You then set the inventory to whatever the total length of fabric you have available is (100 units for example). Its not perfect but we've done this with fabric interfacing and it seems to work ok. Attached an image example from our own site.

That fix suggestion doesn't get suggested for me unfortunately. I don't even get the MPN suggestion - which I did do for a hot second but that's disappeared now as well. Google Merchant Centre is a complete nightmare, it's honestly one of the worst things I've ever used. I ended up having to edit things from the product edit page, which does at least let you edit everything at once, but it's laborious to have to jump in and out of the edit page for every product, and once you've finished editing it throws you back to the start of your product list, rather than where you left off, meaning endless scrolling and trying to remember where you got to. I tried using the filters but they are pretty garbage as well. Sorry - ranting... Anyway, if anyone else has this problem, there's nothing to stop you assigning your own MPN for items, as since they are your own designs, you could have your own MPN for them per design. This is what I've been using as we sell items that we've designed ourselves, so we just make up an MPN. For anyone outside the USA, it's worth noting that the Squarespace GMC integration assumes you are in the US so your feed is assigned as "US" whether you are in the US or not... which I only found out by trying to use it and then contacting Squarespace support to ask how I get the feed assigned to "UK" rather than "US". But that's not a thing you can do apparently, and the reply I got was "I can see how that would be useful". Ha ha. Yes, Squarespace, the rest of the world exists. If anyone knows if this has been changed and now supports UK feeds correctly - please let me know!

That's brilliant @paul2009 - thank you ! Will give it a try.

Hi @paul2009 Thanks for your offer of help. An example product can be found here: https://www.sussexseamstress.com/patterns/p/glynde-womens-waistcoat-pattern When trying this with css before, I ran into some untidiness where scrolling up/down into additional product info would do odd things, or I'd end up with text overlapping the photo in certain situations on mobile, I also had some issues with the header bar if I remember correctly - it was a while ago I tried it - my memory is hazy!

We have a lot of info to convey in the description of our products. It would be nice if there was an option for keeping the product image on screen while the description is scrolled through, so basically the same way amazon works - keeping the images accessible while the description is scrolled - until you reach the "additional info", at which point it then scrolls off. This would help to keep the product image there for reference or further exploration while the description is being read. In addition, although selecting variants currently changes the main image to reflect the variant chosen - most of the time the image isn't actually on-screen, having long since scrolled off, so this feature is pretty useless unless you have a very short description. I've tried some simple custom code to achieve a non-scrolling product image, but unfortunately it doesn't entirely play nice with squarespace and causes some untidiness when scrolling, especially on mobile, so I've not gone that route. Overall it feels like the layout options for product pages are very limited, especially when compared to the flexibility of fluid engine on other pages.

I've just seen the new feature that allows you to upsell "add-on" products on product pages. This is a nice feature, but in trying to use it I've found some quirks. So if you're going to try this out, here's a few things I've noticed: When you add an add-on product, it will only display a thumbnail if you have explicitly set a thumbnail in the product you wish to add-on. Generally I don't bother setting thumbnails explicitly as they are not really used within any feature I personally have on my store. However, for add-on products you'll only get a thumbnail displayed if you have explicitly set one (it won't just use the first image for example) When adding an add-on product in the editor, for some reason, it's only showing a small selection of the products in my store as options. This isn't because of restrictions (which I'll come on to), it just doesn't seem to show all the valid products. If you have the same issue, I've found that opening the product you want to add-on in the editor and then saving it again makes it magically appear as an option when you try again. So some kind of glitch there at the moment. You can't add-on any products that have variants, and you can't set a quantity of products for each add-on. This is the main thing that makes this a much less useful feature for my particular store, but I appreciate it may be less of an issue for other people. It would have been nice to have been able to set a default quantity for example. In my store's case we sell sewing patterns. We also have products that you'll need for a given project, so for example the pattern might require X metres of product Y, or perhaps it needs 3 buttons, and so on. So without being able to set default quantities (add 3 buttons), it's not that useful to us, which is a shame, as it would be great to allow customers to add all the products they need for the project via these simple add-on buttons. I could create a separate product that's (for example) a pack of 3 buttons, but (a) this makes stock management a pain and (b) I'd need to create lots of separate products for N meters of each type of fabric, interfacing, elastic, and so, which isn't really practical and would bloat the store page unnecessarily. It's also just a fix for the quantity issue, the variants have a similar problem, it would be great for customers to be able to select the colour they want for an add-on item, for example. So, a couple of glitchy things and some limitations. Overall I'm glad to see Squarespace adding features like this, as upsell in particular hasn't been very strong to date (I'm not sure these add-ons appear on the cart page either). I don't want this post to come across as moaning, as I'm sure this feature is going to be great for lots of people, it's just not a great fit for my particular store. I'm going to be primarily sticking with my current solution which is to have a summary block in the additional info section that lists related products with a quick view option. This provides a more suitable solution for my needs as the customer can select quantity and colour variants. I do love the impulse nature of the add-on buttons though, so I'll be using them in the few places where it makes sense. Would be interesting to hear other people's experiences and if they've got any nice work arounds for the current limitations.

Sorry if I'm misunderstanding the issue. When I select "edit" on a product I get an "organisation" section, which includes "category" and I can edit the product category there. Is that not what you'r after?

Thanks @domestica. I've currently got it set up in a similar way, though not sure how long I'll keep it going for the minimal revenue it generates. I do wish Squarespace would put a bit more effort into integrations. To be fair, they've added a lot of features in the past couple of years, some of them really good (Fluid Engine), but many of them just aren't relevant to my business or I already have good solutions for. Unfortunately I've found that the existing integrations are either US-only (we're not US based), a bit half baked (Printful) or just plain missing (YouTube shopping). Almost everything integrates with Shopify, which is really frustrating.

@expressivearomas Hi - just wondering how successful this has been for you. I've looked at many options for including a quiz like this and all require a reasonably expensive subscription for something that will just be a bit of fun. I can't find any good way of having a single quiz with a reasonable number of monthly responses. If there were any solutions that were a one-off cost I'd be totally interested, but all these subscriptions just bleed you dry. So have you found the monthly costs has given a good ROI?

Thanks to everyone who persisted with Squarespace on this issue and got it fixed for all of us. Thank you!

I'm not holding my breath! FYI in case you didn't know - when YT recently lowered the criteria of joining the partner program we qualified for the basic tier (no ad revenue, but can do a few other things) - this now allows us to add a web link on video end screens. It's not as good as proper shopping integration, but you can at least link to a featured product on your website via an end card. It's better than nothing.

Thanks for fighting the good fight! I'm sure many of us have pretty much given up with support, they just aren't interested, which I agree makes no sense from a business pov. This is the first time I'm seriously considering switching to Shopify. I really don't want to as it's a major hassle, I prefer Squarespace's design capabilities and I'm concerned about completely screwing my SEO, but if they don't resolve this issue I don't see I have a choice if I want my business to actually remain functional. How long before "shopify vs squarespace" comparison articles start mentioning that digital product delivery is basically broken? If I ran Squarespace I'd be all over this. Baffling and short sighted. Anyone know a tech journalist who might be interested in reporting on this issue? Press coverage seems to be the only way of getting anything done these days (see recent Etsy walk back on withholding seller funds).

@WCS Thanks for the idea (it was mentioned previously in the thread). That workaround is maybe ok if you are giving out something free ("download my free guide", etc) and you are actually advertising a service, but when you are an ecommerce site and the PDF is the product you are selling, hosting it as a link to google drive isn't the most secure or professional looking way of selling products. And although it may only be a few extra clicks, those additional steps can be enough to confuse customers who are used to just downloading the PDF directly on most other sites (including Squarespace previously!) and it just works. You'd be surprised how many customers don't even realise how to download the PDF's in the simple click-the-email-link way already - we even see this on Etsy, where customers email us asking how they download the product they've just purchased. Many people are not as computer literate as you might think in the current day and age. Finally (sorry, this isn't meant to be trashing your idea, but there's been discussion further up the thread you maybe missed), the PDF work-around is only a temporary fix anyway, as PDF's themselves are getting the same auto-block treatment as ZIP files in a forthcoming Chrome update (see thread posts above).

Hi all Anyone had any luck combining Printful print on demand products with their own products on their Squarespace store? What strategy did you use? Adding the products is simple enough, the issue I have is setting correct shipping costs. Our store offers flat-fee shipping for all orders, which works well for us, and provides a modest incentive for customers to add extra products to a single order. However, trying to add Printful products to our store, which is an additional and significant extra shipping cost is proving extremely difficult within squarespace as it doesn't seem possible to set shipping rates for individual products without going down the "by weight" route, which I DON'T want to do for our own products. I don't see any way of having customers charged a flat fee of X for all the products they order from us, and then the additional Printful shipping costs for any print-on-demand products they order. There's no way I can cover the cost of printful shipping within my own site's flat rate - it would mean more than doubling the flat rate I charge everyone, and even then it may not cover shipping. So... the only way I can see of doing this is to include the full shipping price in the product price, but even that doesn't really solve the problem as customers will be OVER charged if ordering multiple POD products, and I can't change the product price per geographical region (where the costs will vary), so at best it will cover the cost, but it might not depending on the shipping cost to a specific place. Given the margins on POD are pretty meagre (without the cost to customers getting silly), any money lost to shipping is a chunk out of profits. Adding the shipping to the product also makes the products look really expensive! I appreciate this is what the customer will get charged in the end anyway, but if they order multiple products the shipping price only increases marginally, whereas including the price in the product adds the entire shipping cost for each item, so that's not right either. I'm about to give up on the whole thing, as the integration with Squarespace is just too basic - unless they offer a much better way of passing through the shipping costs, I don't see how I can make this work for us. It just doesn't seem worth the hassle for what will be only marginally profitable products anyway. If anyone else has found success with this & worked out a good shipping strategy, I'd love to hear about it.

Hey BBH. Thanks for putting all the research together in to one post. Maybe if enough people raise this issue on the support channels, something will get done, but I'm not holding my breath. On the gmail issue - I think the reason that users don't get security warnings when downloading via gmail is that gmail actually scans attachments for malware. (Certainly on my laptop I see a message reading "Scanned by Gmail"), so if it passes this scan I think it is assumed safe. Although this in some ways suggests a work-around (rather than Squarespace giving people download links, just attach the files to the order confirmation email), I'm guessing (lots of guessing going on here), that email attachment size restrictions could be a problem? Chrome doesn't do any scanning as far as I'm aware (maybe that's not possible?), so it just throws up it's hands and blocks anything that COULD be malware, which is where our digital products come in. Given how widespread the types of files that will be blocked is going to be, I find it hard to believe that major digital marketplaces/retailers are going to be hit with this, so there must be some way of avoiding it. For me, this is "security" taken too far. A lot of our customers are older (40+) people, and even now I have customers who refuse to click on ANY LINK at all, because they are terrified of getting a virus or being hacked or whatever. It's like they're afraid of leaving the house in case they get mugged. Obviously people need to be careful, and even the most savvy of us can get caught out by a clever scam, but blocking almost every file on the internet & issuing dire warnings - just in case - is a sledgehammer response to the problem.