Jump to content


  • Posts

  • Joined

  • Last visited

Everything posted by sussexseamstress0603

  1. @paul2009 oooh! Last time I checked your plugin (admittedly a ways back when trying to solve this problem) it was 7.0 only... didn't realise there was a 7.1 version now... however, in case you are not aware I just looked at the example sites you have there and when I select a different currency (GBP) some are displaying "GBPNaN" (e.g. little building company and lage). I'm using Chrome on Mac if that is relevant.
  2. If you find a good solution, would love to know. Squarespace is unfortunately very US-centric. I'm just using the website crawl option in GMS and then editing any problems by hand within GMS itself. It's not pretty, annoyingly hard to use, and incredibly fussy about all the info it wants and in what format. There are 3rd party solutions for setting up streams from Squarespace to GMS, but I've not tried them and all require subscriptions (doesn't everything?) that make them difficult to justify given that we're just using it for free listings. Google Ads don't make sense for us personally as CPC is way to high when you have fairly low cost products, but if that's not the case for you then maybe the 3rd party solutions are worth a try?
  3. I don't know of any way of doing this without a plug-in. The one I use is shinypass (https://shinypass.com/), which allows you to do a *rough* approximation of pricing in different currencies via a drop-down menu. It's works pretty well and it's better than nothing, but it is just a rough currency conversion. It also requires a monthly subscription. However, this is just a simple FYI for customers, when it comes to check-out they will still need to check out in whatever currency your store is set to. For example, I have a UK based store so it's set to GPB. Customers can select different currency conversions via the shinypass drop-down, but when they reach check-out they still see all prices in GBP and need to check out in GBP. This almost certainly leads to abandoned carts. I'm not aware of any way of getting around this issue. We also have an Etsy store, which allows customers to view and check-out in their local currency. I understand this is also possible on Shopify sites, but I don't have one so can't confirm that. Just another limitation of Squarespace as far as I can tell.
  4. This may not help depending on your requirements, but if you cut the fabric to length for each order then you can sell it as 1m (or whatever) lengths, allow the customer to add multiples to their cart, then say in the description that the fabric will be cut as a continuous length. You then set the inventory to whatever the total length of fabric you have available is (100 units for example). Its not perfect but we've done this with fabric interfacing and it seems to work ok. Attached an image example from our own site.
  5. That fix suggestion doesn't get suggested for me unfortunately. I don't even get the MPN suggestion - which I did do for a hot second but that's disappeared now as well. Google Merchant Centre is a complete nightmare, it's honestly one of the worst things I've ever used. I ended up having to edit things from the product edit page, which does at least let you edit everything at once, but it's laborious to have to jump in and out of the edit page for every product, and once you've finished editing it throws you back to the start of your product list, rather than where you left off, meaning endless scrolling and trying to remember where you got to. I tried using the filters but they are pretty garbage as well. Sorry - ranting... Anyway, if anyone else has this problem, there's nothing to stop you assigning your own MPN for items, as since they are your own designs, you could have your own MPN for them per design. This is what I've been using as we sell items that we've designed ourselves, so we just make up an MPN. For anyone outside the USA, it's worth noting that the Squarespace GMC integration assumes you are in the US so your feed is assigned as "US" whether you are in the US or not... which I only found out by trying to use it and then contacting Squarespace support to ask how I get the feed assigned to "UK" rather than "US". But that's not a thing you can do apparently, and the reply I got was "I can see how that would be useful". Ha ha. Yes, Squarespace, the rest of the world exists. If anyone knows if this has been changed and now supports UK feeds correctly - please let me know!
  6. Hi @paul2009 Thanks for your offer of help. An example product can be found here: https://www.sussexseamstress.com/patterns/p/glynde-womens-waistcoat-pattern When trying this with css before, I ran into some untidiness where scrolling up/down into additional product info would do odd things, or I'd end up with text overlapping the photo in certain situations on mobile, I also had some issues with the header bar if I remember correctly - it was a while ago I tried it - my memory is hazy!
  7. We have a lot of info to convey in the description of our products. It would be nice if there was an option for keeping the product image on screen while the description is scrolled through, so basically the same way amazon works - keeping the images accessible while the description is scrolled - until you reach the "additional info", at which point it then scrolls off. This would help to keep the product image there for reference or further exploration while the description is being read. In addition, although selecting variants currently changes the main image to reflect the variant chosen - most of the time the image isn't actually on-screen, having long since scrolled off, so this feature is pretty useless unless you have a very short description. I've tried some simple custom code to achieve a non-scrolling product image, but unfortunately it doesn't entirely play nice with squarespace and causes some untidiness when scrolling, especially on mobile, so I've not gone that route. Overall it feels like the layout options for product pages are very limited, especially when compared to the flexibility of fluid engine on other pages.
  8. I've just seen the new feature that allows you to upsell "add-on" products on product pages. This is a nice feature, but in trying to use it I've found some quirks. So if you're going to try this out, here's a few things I've noticed: When you add an add-on product, it will only display a thumbnail if you have explicitly set a thumbnail in the product you wish to add-on. Generally I don't bother setting thumbnails explicitly as they are not really used within any feature I personally have on my store. However, for add-on products you'll only get a thumbnail displayed if you have explicitly set one (it won't just use the first image for example) When adding an add-on product in the editor, for some reason, it's only showing a small selection of the products in my store as options. This isn't because of restrictions (which I'll come on to), it just doesn't seem to show all the valid products. If you have the same issue, I've found that opening the product you want to add-on in the editor and then saving it again makes it magically appear as an option when you try again. So some kind of glitch there at the moment. You can't add-on any products that have variants, and you can't set a quantity of products for each add-on. This is the main thing that makes this a much less useful feature for my particular store, but I appreciate it may be less of an issue for other people. It would have been nice to have been able to set a default quantity for example. In my store's case we sell sewing patterns. We also have products that you'll need for a given project, so for example the pattern might require X metres of product Y, or perhaps it needs 3 buttons, and so on. So without being able to set default quantities (add 3 buttons), it's not that useful to us, which is a shame, as it would be great to allow customers to add all the products they need for the project via these simple add-on buttons. I could create a separate product that's (for example) a pack of 3 buttons, but (a) this makes stock management a pain and (b) I'd need to create lots of separate products for N meters of each type of fabric, interfacing, elastic, and so, which isn't really practical and would bloat the store page unnecessarily. It's also just a fix for the quantity issue, the variants have a similar problem, it would be great for customers to be able to select the colour they want for an add-on item, for example. So, a couple of glitchy things and some limitations. Overall I'm glad to see Squarespace adding features like this, as upsell in particular hasn't been very strong to date (I'm not sure these add-ons appear on the cart page either). I don't want this post to come across as moaning, as I'm sure this feature is going to be great for lots of people, it's just not a great fit for my particular store. I'm going to be primarily sticking with my current solution which is to have a summary block in the additional info section that lists related products with a quick view option. This provides a more suitable solution for my needs as the customer can select quantity and colour variants. I do love the impulse nature of the add-on buttons though, so I'll be using them in the few places where it makes sense. Would be interesting to hear other people's experiences and if they've got any nice work arounds for the current limitations.
  9. Sorry if I'm misunderstanding the issue. When I select "edit" on a product I get an "organisation" section, which includes "category" and I can edit the product category there. Is that not what you'r after?
  10. Thanks @domestica. I've currently got it set up in a similar way, though not sure how long I'll keep it going for the minimal revenue it generates. I do wish Squarespace would put a bit more effort into integrations. To be fair, they've added a lot of features in the past couple of years, some of them really good (Fluid Engine), but many of them just aren't relevant to my business or I already have good solutions for. Unfortunately I've found that the existing integrations are either US-only (we're not US based), a bit half baked (Printful) or just plain missing (YouTube shopping). Almost everything integrates with Shopify, which is really frustrating.
  11. @expressivearomas Hi - just wondering how successful this has been for you. I've looked at many options for including a quiz like this and all require a reasonably expensive subscription for something that will just be a bit of fun. I can't find any good way of having a single quiz with a reasonable number of monthly responses. If there were any solutions that were a one-off cost I'd be totally interested, but all these subscriptions just bleed you dry. So have you found the monthly costs has given a good ROI?
  12. Thanks to everyone who persisted with Squarespace on this issue and got it fixed for all of us. Thank you!
  13. I'm not holding my breath! FYI in case you didn't know - when YT recently lowered the criteria of joining the partner program we qualified for the basic tier (no ad revenue, but can do a few other things) - this now allows us to add a web link on video end screens. It's not as good as proper shopping integration, but you can at least link to a featured product on your website via an end card. It's better than nothing.
  14. Thanks for fighting the good fight! I'm sure many of us have pretty much given up with support, they just aren't interested, which I agree makes no sense from a business pov. This is the first time I'm seriously considering switching to Shopify. I really don't want to as it's a major hassle, I prefer Squarespace's design capabilities and I'm concerned about completely screwing my SEO, but if they don't resolve this issue I don't see I have a choice if I want my business to actually remain functional. How long before "shopify vs squarespace" comparison articles start mentioning that digital product delivery is basically broken? If I ran Squarespace I'd be all over this. Baffling and short sighted. Anyone know a tech journalist who might be interested in reporting on this issue? Press coverage seems to be the only way of getting anything done these days (see recent Etsy walk back on withholding seller funds).
  15. @WCS Thanks for the idea (it was mentioned previously in the thread). That workaround is maybe ok if you are giving out something free ("download my free guide", etc) and you are actually advertising a service, but when you are an ecommerce site and the PDF is the product you are selling, hosting it as a link to google drive isn't the most secure or professional looking way of selling products. And although it may only be a few extra clicks, those additional steps can be enough to confuse customers who are used to just downloading the PDF directly on most other sites (including Squarespace previously!) and it just works. You'd be surprised how many customers don't even realise how to download the PDF's in the simple click-the-email-link way already - we even see this on Etsy, where customers email us asking how they download the product they've just purchased. Many people are not as computer literate as you might think in the current day and age. Finally (sorry, this isn't meant to be trashing your idea, but there's been discussion further up the thread you maybe missed), the PDF work-around is only a temporary fix anyway, as PDF's themselves are getting the same auto-block treatment as ZIP files in a forthcoming Chrome update (see thread posts above).
  16. Hi all Anyone had any luck combining Printful print on demand products with their own products on their Squarespace store? What strategy did you use? Adding the products is simple enough, the issue I have is setting correct shipping costs. Our store offers flat-fee shipping for all orders, which works well for us, and provides a modest incentive for customers to add extra products to a single order. However, trying to add Printful products to our store, which is an additional and significant extra shipping cost is proving extremely difficult within squarespace as it doesn't seem possible to set shipping rates for individual products without going down the "by weight" route, which I DON'T want to do for our own products. I don't see any way of having customers charged a flat fee of X for all the products they order from us, and then the additional Printful shipping costs for any print-on-demand products they order. There's no way I can cover the cost of printful shipping within my own site's flat rate - it would mean more than doubling the flat rate I charge everyone, and even then it may not cover shipping. So... the only way I can see of doing this is to include the full shipping price in the product price, but even that doesn't really solve the problem as customers will be OVER charged if ordering multiple POD products, and I can't change the product price per geographical region (where the costs will vary), so at best it will cover the cost, but it might not depending on the shipping cost to a specific place. Given the margins on POD are pretty meagre (without the cost to customers getting silly), any money lost to shipping is a chunk out of profits. Adding the shipping to the product also makes the products look really expensive! I appreciate this is what the customer will get charged in the end anyway, but if they order multiple products the shipping price only increases marginally, whereas including the price in the product adds the entire shipping cost for each item, so that's not right either. I'm about to give up on the whole thing, as the integration with Squarespace is just too basic - unless they offer a much better way of passing through the shipping costs, I don't see how I can make this work for us. It just doesn't seem worth the hassle for what will be only marginally profitable products anyway. If anyone else has found success with this & worked out a good shipping strategy, I'd love to hear about it.
  17. Hey BBH. Thanks for putting all the research together in to one post. Maybe if enough people raise this issue on the support channels, something will get done, but I'm not holding my breath. On the gmail issue - I think the reason that users don't get security warnings when downloading via gmail is that gmail actually scans attachments for malware. (Certainly on my laptop I see a message reading "Scanned by Gmail"), so if it passes this scan I think it is assumed safe. Although this in some ways suggests a work-around (rather than Squarespace giving people download links, just attach the files to the order confirmation email), I'm guessing (lots of guessing going on here), that email attachment size restrictions could be a problem? Chrome doesn't do any scanning as far as I'm aware (maybe that's not possible?), so it just throws up it's hands and blocks anything that COULD be malware, which is where our digital products come in. Given how widespread the types of files that will be blocked is going to be, I find it hard to believe that major digital marketplaces/retailers are going to be hit with this, so there must be some way of avoiding it. For me, this is "security" taken too far. A lot of our customers are older (40+) people, and even now I have customers who refuse to click on ANY LINK at all, because they are terrified of getting a virus or being hacked or whatever. It's like they're afraid of leaving the house in case they get mugged. Obviously people need to be careful, and even the most savvy of us can get caught out by a clever scam, but blocking almost every file on the internet & issuing dire warnings - just in case - is a sledgehammer response to the problem.
  18. Thanks for that info - I've heard similar things that some zip's/sites seem to get through the block and others don't. Squarespace are just giving the "not our problem" response, which although to some extent true, is a bit much considering they are hosting a platform that sells digital retail systems to its customers and these issues directly and negatively affect the customer facing operation of those systems. We're very much on our own, which is a disappointing response as you'd hope that all us small businesses would greatly benefit from Squarespace having our back on this & at least engaging with Google about potential solutions. I also have an Etsy site, and many of those products are also zipped PDF collections (since although Etsy allows multiple file uploads, it still limits them to 5 - we often need a few more as we offer the product in multiple formats, have instruction manuals, etc. but I'm sure 5 is fine for most sellers), but I've not YET had any customers encountering the same issue with that site. I posted a heads-up warning that this might start happening on the Etsy forums, but as yet no-one has reported this there, so I'm guessing that somehow Etsy doesn't seem to be being effected. (Is there some secret white-listing going on? I'd wager that digital Amazon products won't get hit like this). Weirdly I've not been able to replicate this blocking on Squarespace myself. I ensured Chrome was updated to the latest version, on both PC and Mac, and was able to purchase a zip file from my Squarespace site with no problems. So that's a thing. It all seems very random who is affected right now. Google have been extremely poor at communicating these changes that will have a major negative impact on digital product sellers, and it's unclear to me that they've offered any solution to the problems it causes, e.g. by recommending some alternative "safe" file type, or some way of getting files signed as safe (app-store like), or whatever. BTW: It is actually possible to get chrome to download the file without switching off safe browsing, but as you say, they don't give the impression that this is possible or offer the option in an easily accessible way. You have to go to the downloads list, and from there there is an option to "keep dangerous file" (yeah, it's really called that). This is the instructions we have to give buyers at the moment, which sounds just great, doesn't it? I'm having to manually send some files to customers via email, because they don't want or don't understand how to get around the blocking behaviour. They are of course receiving the exact same file via email, it just doesn't require them to skip a security warning. Worth noting that I had one customer encounter this download blocking behaviour, and when I directed them to the instructions for Chrome, they informed me they used Firefox... so that's interesting. I know a lot of browsers are based on Chrome, but didn't expect to start seeing this behaviour spread to other browsers (if that's what's happening - I've no idea)
  19. Thanks so much for sharing that response from Squarespace @DCDR. While I understand their suggestion of using PDF instead - that isn't an option if you need to sell multiple files (as we do). Also, it's a very temporary measure, as since the original post I've learned that the roadmap for files that Chrome will be blocking in this way in scheduled to include PDF's in the next update. Eventually it's even going to include formats like PNG! So it's just a matter of time before almost all file downloads are blocked by default, making life much more difficult for legitimate sellers of digital products. While I understand the need for protecting users, the current messaging around this from Google is the equivalent of "don't cross the road - you might die!". Everything in life has risks, and I feel the messaging & behaviour at the moment is way too fear mongering, rather than encouraging users to make an informed choice. Although I'm sure you'll be able to download anything you like from the Google Play Store without any warnings at all.
  20. A temp "solution" for fellow business owners having this problem: The best solution I can come up with for this is to edit the download notification email that customers receive when purchasing a digital file and adding a "Google Chrome Users - Please Read" section that notes that this warning can appear when using chrome, telling them how to bypass it, and trying to re-assure them that our downloads are safe, and that this warning does not mean that any kind of virus or threat has actually been detected. Just sharing this in case it helps anyone else. I also added a section to our FAQs covering the same thing. Not everyone will read these notes but hopefully some customers will catch them and it will reduce customer support calls to some extent. This would be far less of a problem if chrome's messaging around what is basically an "are you sure?" warning didn't sound so apocalyptic.
  21. I appreciate you responding, but there is no way we can run a business like that! If ran a sandwich shop and every time someone bought a sandwich the packaging locked and told the customer they might get food poisoning, I don't think me having to educate them that it's really fine and to just bypass the warning is going to get me good business or a good reputation, and I'll have to deal with that on almost every sale since chrome is by far the most popular web browser. I'm having customers genuinely say WTF? and assuming we're some shady, unsafe website. It's only a matter of time before we start getting customer reviews mentioning this! Given that squarespace only let's us sell a single digital file, we have no choice but to compress multiple files into an archive, and zip is by far most accessible & popular archive format. If they allowed us to upload multiple files (with an total sum filesize limit) then this would resolve the problem as we wouldn't need to use zip files at all (this is what Etsy does, for example) - this would be by far the best solution, already we have some customers don't know what a zip file is either and this causes customer support issues by itself. I don't know if other archival formats (.rar etc) will trigger similar warnings, but those are far less well known and less widely supported without having the end user download addition software to un-archive them, which isn't really acceptable for a business either.
  22. Same issue here - got multiple customers today saying that zip file downloads are being flagged as dangerous and they can't download them! What a nightmare! Is this something Squarespace has done?
  23. Same issue here - got multiple customers today saying that zip file downloads are being flagged as dangerous and they can't download them! What a nightmare! Is this something Squarespace has done? Literally started happening today, been fine for years.
  24. Thanks Peter Pots! Implemented this in G4A myself & can confirm it works. Been getting sales data through reliably for a month now by setting currency parameter to GBP as described above.
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.