sussexseamstress0603

Hi Is there a way of adding a message or form to the checkout process that can inform international customers that they may incur additional charges such as VAT or Import Tax when importing an item? 99% of our custom is in the UK, and most international sales are digital, so I'd rather not clutter the checkout with info that is not relevant to most customers, so is there a way of conditionally showing this info just to international customers buying physical products? Is suspect the answer is no - but would be good to hear any work arounds that you may have implemented on your own stores. Thanks!

Hi I've had a customer report that clicking on a link to our squarespace site via a squarespace marketing email is triggering a warning from WebShield anti-virus software. Here's the message the customer is receiving: "Web Shield has detected a variety of malicious items on mgcp03.engage.squarespace-mail.com that might attempt to install harmful programs on your computer that can modify and delete your files, change your browser settings, or steal information (i.e. photos, passwords, messages, credit cards)" Has anyone else had reports of this happening? It's the first time someone has contacted us about this, but of course it could have been happening for a while and this is just the first we've heard. Thanks

I feel everyone's pain here, in addition it would be helpful to allow users to select between a physical and digital version of the same product. (e.g. physical book vs. e-book). Currently I have to achieve this by having 2 versions of almost every single product in my store. It's not the end of the world, but it's not easy to copy a physical listing to a digital listing or vice versa, especially if you have a lot of bespoke content in the addition info sections (in our case charts, videos, etc) so a lot of work has to be done very manually in order to achieve this as well. It's just a pain that creates extra work and also makes it harder to show customers that an alternative format of the product is available (at a different price point) that might better suit their preferences. Squarespace is awesome in lots of ways (I mean, every shopify site looks basic and samey in comparison to the design flexibility of a squarespace site), but there's a lot of ecommerce features that it is sorely lacking, which is why people look enviously at shopify for that kind of functionality.

I'm fairly sure this isn't possible as the email marketing is extremely limited in functionality and the kind of blocks you can add. It would be good to be able to add a summary block that is populated when the email is sent, which would achieve what you want, but nope. You can use a "product" block which is relatively quick to do (you don't need to drag images and add links, you just select the product from a list), but it is still a one at a time manual process and you may still have to tweak how it is displayed depending on your preference. I think that's your only option though.

Our connection to RM has now started working again - I suspect it was an issue on the RM side. Maybe we've just been lucky - but worth trying again for anyone else who's been struggling with this.

Same here. Was all working fine until today when it suddenly stopped. Followed all the suggested steps above and they do nothing. RM C&D site says the connection to C&D is fine (via check in the settings, which suggests not an IP whitelist issue). Tried 3 different browsers (seemed highly unlikely it was this anyway, but tried it out of desperation more than anything). Sigh. After the debacle that was digital downloads all being flagged as "dangerous files" that went on for ages, and now this massive inconvenience that is making fulfilling orders take about 5 times longer, I'm losing the will. It's totally possible that the fault here is RM as their IT is flakey as heck at the best of times, but who knows. It feels like this problem won't be a priority for either RM or SQSP. There isn't really an alternative carrier I can use (that I'm aware of) as our products are fairly small, about 90% of the items I ship are large letters, and other couriers focus on parcels rather than letter delivery. RM are terrible, but I don't think I have much choice but to use them, so losing this functionality really, really sucks. I don't even know why I'm posting this here, I just feel the need to vent.

Anyone know if it is possible to automatically email waitlist people once stock becomes available? I do have waitlists switched on, but it seems to be a purely manual process to go and check them and then send the email updates, and this makes them a lot less useful to me personally. I appreciate this may not be applicable to some but the option would be nice.

Hey @homiee I know this is an old thread, but I just experienced the same issue with trying to embed a YouTube Short and thought I would share what worked for me in case it helps anyone else out. Instead of using a video block I used an "embed" block. Then get the sharing URL link of your short from YouTube and replace the text "short" in the URL with "embed". Then paste that into the embed block in Squarespace. That's what worked for me anyhow. I also used this successfully inside the "additional info" section of a product page. Hope that helps.

@paul2009 oooh! Last time I checked your plugin (admittedly a ways back when trying to solve this problem) it was 7.0 only... didn't realise there was a 7.1 version now... however, in case you are not aware I just looked at the example sites you have there and when I select a different currency (GBP) some are displaying "GBPNaN" (e.g. little building company and lage). I'm using Chrome on Mac if that is relevant.

If you find a good solution, would love to know. Squarespace is unfortunately very US-centric. I'm just using the website crawl option in GMS and then editing any problems by hand within GMS itself. It's not pretty, annoyingly hard to use, and incredibly fussy about all the info it wants and in what format. There are 3rd party solutions for setting up streams from Squarespace to GMS, but I've not tried them and all require subscriptions (doesn't everything?) that make them difficult to justify given that we're just using it for free listings. Google Ads don't make sense for us personally as CPC is way to high when you have fairly low cost products, but if that's not the case for you then maybe the 3rd party solutions are worth a try?

I don't know of any way of doing this without a plug-in. The one I use is shinypass (https://shinypass.com/), which allows you to do a *rough* approximation of pricing in different currencies via a drop-down menu. It's works pretty well and it's better than nothing, but it is just a rough currency conversion. It also requires a monthly subscription. However, this is just a simple FYI for customers, when it comes to check-out they will still need to check out in whatever currency your store is set to. For example, I have a UK based store so it's set to GPB. Customers can select different currency conversions via the shinypass drop-down, but when they reach check-out they still see all prices in GBP and need to check out in GBP. This almost certainly leads to abandoned carts. I'm not aware of any way of getting around this issue. We also have an Etsy store, which allows customers to view and check-out in their local currency. I understand this is also possible on Shopify sites, but I don't have one so can't confirm that. Just another limitation of Squarespace as far as I can tell.

This may not help depending on your requirements, but if you cut the fabric to length for each order then you can sell it as 1m (or whatever) lengths, allow the customer to add multiples to their cart, then say in the description that the fabric will be cut as a continuous length. You then set the inventory to whatever the total length of fabric you have available is (100 units for example). Its not perfect but we've done this with fabric interfacing and it seems to work ok. Attached an image example from our own site.

That fix suggestion doesn't get suggested for me unfortunately. I don't even get the MPN suggestion - which I did do for a hot second but that's disappeared now as well. Google Merchant Centre is a complete nightmare, it's honestly one of the worst things I've ever used. I ended up having to edit things from the product edit page, which does at least let you edit everything at once, but it's laborious to have to jump in and out of the edit page for every product, and once you've finished editing it throws you back to the start of your product list, rather than where you left off, meaning endless scrolling and trying to remember where you got to. I tried using the filters but they are pretty garbage as well. Sorry - ranting... Anyway, if anyone else has this problem, there's nothing to stop you assigning your own MPN for items, as since they are your own designs, you could have your own MPN for them per design. This is what I've been using as we sell items that we've designed ourselves, so we just make up an MPN. For anyone outside the USA, it's worth noting that the Squarespace GMC integration assumes you are in the US so your feed is assigned as "US" whether you are in the US or not... which I only found out by trying to use it and then contacting Squarespace support to ask how I get the feed assigned to "UK" rather than "US". But that's not a thing you can do apparently, and the reply I got was "I can see how that would be useful". Ha ha. Yes, Squarespace, the rest of the world exists. If anyone knows if this has been changed and now supports UK feeds correctly - please let me know!

That's brilliant @paul2009 - thank you ! Will give it a try.

Hi @paul2009 Thanks for your offer of help. An example product can be found here: https://www.sussexseamstress.com/patterns/p/glynde-womens-waistcoat-pattern When trying this with css before, I ran into some untidiness where scrolling up/down into additional product info would do odd things, or I'd end up with text overlapping the photo in certain situations on mobile, I also had some issues with the header bar if I remember correctly - it was a while ago I tried it - my memory is hazy!