Hello, we are a publisher/bookseller who is rebuilding our site on Squarespace, and would like to use the eCommerce functionality to sell our books. However, our products have both physical and digital variants within the same SKU: a customer can either order a physical copy of the book and have it shipped to them, or a digital download of the eBook. We cannot see an intuitive way to do this within the Squarespace e-commerce platform. Obviously we could replicate each product (making a physical and digital version for each title), but this would be a user experience nightmare on both ends. We had also considered making the eBook download link part of an individualized confirmation email per product, but naturally Squarespace doesn’t allow for that either.
I’m curious if anyone has any experience with this problem, or any creative ways they've seen other similar stores approach this within the Squarespace limitations. Thanks for any help you can give.