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Tucker

Circle Member
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Everything posted by Tucker

  1. Thanks for your reply Taizzy! You are correct. I went ahead and did the sale and found that Squarespace automatically applies one discount that is the best savings for the customer.
  2. I am looking to do a tiered discount sale that essentially bumps up the discount to the order depending on the subtotal. $389 or more is a 15% discount, $778 or more bumps the discount up to 20%, and so on. I was originally planning on making 3 automatic discounts to be applied at checkout, one for orders $389 or more to apply a 15% discount, another for $778 or more to be 20% off, and the last for orders $1,167 or more to do a 25% discount. My question though is this: Will someone that is purchasing let's say $1,200 worth of product be receiving all three discounts as all the conditions are met? Does Squarespace apply all applicable automatic discounts or will it just choose the largest?
  3. I have yet to hear about this being a feature. I have mine shut off as well until we get this. @Chloedymonddesign If you haven't already I would recommend submitting a request for this feature to Squarespace support. The more request submitted for a feature the more likely we are to get that feature.
  4. I would recommend reaching out to Squarespace support about this issue. They may have some insights as to why this could be happening. It would be very valuable though, if you could figure out a way to replicate the issue, and share that information with support. If you find your customer's having this issue again you can always check out status.squarespace.com to see at a glance if it is an outage on Squarespace's systems.
  5. Are you using manual tax by state/zip code with Squarespace commerce or are you using the TaxJar integration? If you are using TaxJar it won't show anything in the sales tax line item at checkout if your customer's state has not been set up for tax collection in your TaxJar account. If you have not set up that state manually in TaxJar, sales tax will not be calculated until you reach economic nexus in that state.
  6. Yes! I really hope that you are right and that they will add that functionality soon. I am tempted to turn reviews off until they do make editing possible. Do you know if disabling the reviews will delete all prior reviews, or will it just hide them? I completely forgot about the Circle Member Forum! Thanks for reminding me haha! I will definitely put my feedback there as well.
  7. Site URL: https://pump.eppwellsolutions.com/ Ok, I was so excited to see the new review feature in Squarespace. I used to have to make a whole page to add my customer's reviews manually, but with the automatic emails and having the reviews right on my product page is so nice. Unfortunately there is one big issue with this new feature. My customers cannot edit or delete their reviews. Anyone with a store probably knows this scenario all too well. Order is delivered, customer gets review notification and had one small issue that would be easily fixable but rather than reaching out for it to be solved gives a less than ideal review. After reading the review you reach out to your customer to solve the problem and increase their satisfaction with you product. After your customer support your customer is now happier than ever and would give a 5 star review without question. So now what.....they cannot edit their review to give their whole story and show their appreciation with your customer support, and they cannot delete their review and do an updated one. What do you all think? Do you think that our customers should have the option to edit or delete their reviews if they want to? Do you think that this is just a feature that hasn't been added yet or a decision that Squarespace has made against having that ability? I really hope that my customer's will be able to do this soon with my Squarespace site, or I will probably be switching back to inputting them manually on a custom page.
  8. I am trying to make a product comparison block on my website much like the one that you'll see on the squarespace website. I attached a screenshot of what I am trying to accomplish on my squarespace website. I'm not at all sure how to even start with something like this. Is there any easy way of putting something like this together?
  9. I am looking at adding a forum to my Squarespace site and I am thinking about using Flarum. It looks like it is a simple PHP/MySQL application and runs on any low-end shared host or VPS. I am wondering if this is easily hosted on squarespace along with my website or if it would be much better to create a subdomain and host it somewhere else and just link back to my squarespace site?
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