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On 4/27/2020 at 7:50 AM, paul2009 said:

There isn't an ideal way to manage this scenario within the Squarespace ecosystem [of Squarespace and Acuity Scheduling].

Whilst the two are excellent standalone products, they have yet to be brought together to create a seamless experience. I say this because the scheduling form will prompt for the same personal details as the Squarespace checkout, which is never a great user experience. The styles of the two pages are also quite dissimilar and this may change of style may confuse some customers. 

It won't be a great experience for you either, because you'll need to check two order systems and manually match the appointments to orders. That said, and to answer your question 🙂, you could send customers to the scheduler to choose a slot then send them to the cart and on to checkout.

To do this you'd replace the cart link in the navigation with a link to the /schedule page. This would send them to pick a slot and add their details.

On the appointment confirmation page, you can add a message telling them what to do next, complete with a link to the /cart page. The customer can then click on the link to confirm their cart and proceed to the Squarespace checkout where they can pay.

To add the link to the appointment confirmation page, go to Business Settings > Appointment Types, click Edit and then Show a message after scheduling… 

Bear in mind that some users won't understand and if it is not abundantly clear what they should do next, you may lose them before they reach the cart. I'll be interested in how you get on.

Hi Paul, how do you replace the cart link in the navigation with a link to the /schedule page? I don't see that as being an option in the site header. We are using version 7.0 and the Pacific template. The only option is to change the color of the cart button. I do not see any options to edit the link.

Thanks, Steve