dotexe

On 6/19/2020 at 9:44 AM, FRANKalonso said:

Was this ever resolved? I am having the same issue, the email from the form comes with subject FROM SUBMISSION and email no-reply. Cant create auto respond, email comes back as error. Anyone figured it out?

 

Thanks

no, this has not been resolved, very poor showing by squarespace 😕 , i suggest you submit a feature request by opening a ticket like i did. Hopefully this will push them to add this basic feature.

On 6/22/2020 at 8:50 PM, paul2009 said:

This is something that you cannot currently change in Squarespace, either with settings or with code.

As Squarespace are sending your client the email, they understandably declare this in the From field. As your client's website is hosted on Squarespace it is normal for forms submitted via the website to arrive from Squarespace.

Whilst it may be helpful to use the forum to share product feedback with other customers, it is not routinely monitored by Squarespace for product feedback or feature requests. You can provide feedback to Squarespace or raise a feature request by opening a ticket through Squarespace Customer Support.

Other similar posts include:

 

thanks for the response, i really do hope squarespace considers adding this soon, definitely a deal breaker in some cases depending on the type of client. I've also just submitted a feature request

On 6/22/2020 at 8:58 PM, paul2009 said:

See the response in this thread:

 

Thanks for the response Paul, that's very disappointing, i do hope squarespace implements this in the future 

When a visitor submits the "Contact Form" the email is sent from "no-reply@squarespace.info" and the FROM NAME is "SQUARESPACE" , this is a big problem because it doesn't look professional and doesn't fit with the website's domain and branding and i had to explain to my client many times that "SQUARESPACE<squarespace.info>" is the website host email, one of them even blocked it thinking its spam!

i really hope there is a solution for this, for some of us this is a major issue !

anyone have a solution for this ? thanks

I have the exact same question, when a visitor submits the "Contact Form" the email is sent from "no-reply@squarespace.info" and the FROM NAME is "SQUARESPACE" , this is a big problem because it doesn't look professional and doesn't fit with the website's domain and branding and i had to explain to my client many times that "squarespace.info" is the website host email, one of them even blocked it thinking its spam!

i really hope there is a solution for this, for some of us this is a major issue !

anyone have a solution for this ? thanks