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RPAauswebsite

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  1. Like
    RPAauswebsite got a reaction from Trevorjohnston in Banner videos not displaying on mobile   
    Yes I have exactly the same issue. It was working now it’s just stopped. Why do we pay for a premium service on Squarespace and this happens my mobile site looks terrible I only noticed yesterday when I upgraded and edited the site
  2. Like
    RPAauswebsite got a reaction from squareface in Banner videos not displaying on mobile   
    Yes I have exactly the same issue. It was working now it’s just stopped. Why do we pay for a premium service on Squarespace and this happens my mobile site looks terrible I only noticed yesterday when I upgraded and edited the site
  3. Like
    RPAauswebsite reacted to rhdorsey in Banner videos not displaying on mobile   
    I am having some trouble getting the banner/background videos to play on mobile on the site I am working on for a small private school: www.applewild.org
    The vimeo link is here: 
     
    I realize that Squarespace doesn't control whether the background video is shown on mobile devices - it is controlled by the mobile browser, and I have suggested to them that they change the resolution of the video to 720 instead of 1080 to see if that makes the video small enough for more mobile devices to process but they are pushing back, saying "to have beautiful high-res videos and not be able to share them is disappointing. The browsers that we've noticed aren't supporting the videos are actually on NEW phones, not old ones, so I don't think the problem is going to go away until there's a squarespace solution. I'd love to figure out a game plan for how to find a fix as soon as possible." I don't know what "fix" there is, other than what I've already suggested (and they haven't tried). The feature is not designed for high-resolution video streaming, I don't think. Has anyone encountered this issue or have any insight? 
  4. Like
    RPAauswebsite reacted to colin.irwin in Banner videos not displaying on mobile   
    Actually, it is controlled at OS level rather than browser level. Android and iOS have both blocked autoplay background video until recent releases. 
    The attributes needed for autoplay to work are 
    autoplay muted playsinline The first two apply to Android and iOS, the third is iOS only. 
    Even then there are numerous exceptions that can  prevent autoplay from working.
    If the video has a soundtrack if the device is in Low Power or Battery Saver mode some browsers apply the muted attribute incorrectly and this blocks playback  ..and others  
  5. Thanks
    RPAauswebsite reacted to DVE in Banner videos not displaying on mobile   
    Why isn't this figured out yet by Squarespace?
    Why can't you add these embed options in the header?
    I can add a video block with embed code that work..
    So many people have answered this to Squarespace without any clear answer.
    Just that there 'are' exceptions.. 
  6. Love
    RPAauswebsite reacted to squareface in Banner videos not displaying on mobile   
    Hi, I've seen quite a few sites in which background video (autoplay, mute, filling screen) works fine on mobile. So it's clearly possible.
    But i can't get it to work on squarespace. Is there a workaround? Is a plugin required? Has anyone figured this out?
    Thanks in advance....
     
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