midwicket

THIS IS EXTREMELY FRUSTRATING.

Squarespace makes it pretty impossible to set up a checkout process  for offline payments, unless you like imperfect workarounds. Either Squarespace is simply unaware of such a need (seems unlikely) or their business model is beholden to the payment processors (they probably get a cut off the transaction back from the processor) - the suppression of such a basic feature is otherwise inexplicable.
I am venting my frustration here, because I like Squarespace, and would like them to fix this. In comparison -
Ecwid - extremely easy to use, great features set, design ethos - Soviet housing block utilitarian;
Shopify - works well except for the usurious toll they take on every transaction, including offline
WordPress/WooCommerce - the Rube Goldberg site builder with a Dewey Decimal System inspired admin dashboard
Why do I like Squarespace - in one word - design. Simple to use admin dashboard that does not hurt my eye or sensitivities, as well as outstanding website design. Where does Squarespace fall short - basic features critical to commerce such as offline checkout (and other finer customisation details, but lets stick to offline checkout today).
CURRENT WORKAROUNDS FOR OFFLINE CHECKOUT
- Create a 100% Discount Code so customers can checkout without a card. Issue - you are literally offering the customer a 100% discount since you can't even change the words (automatic description "Save 100% on any order" appears at checkout and in order conf email)
- Wishlist extension . Issue - the faq says this substitutes the checkout process, i.e., you cannot have some customers adding to Wishlist and others checking out with carded payments. This solution would be great for those whose entire business is offline but for others who have a mixed customer base (some with credit cards, some debit cards, some paying through bank transfers, others at store) this does not seem to be the solution
- Square for Offline - this is not available outside the USA! It is 2020, and the rest of the world is not so shabby as to be ignored

Squarespace should rightly be proud about its design, and its Values , one of which is Simplify.  Surely offering a simple solution to add Offline checkout is possible and long overdue? Anthony Casalena, are you listening, because no one else at Squarespace apparently is.


 
 

 
 

Hi, currently on Checkout (Order Summary) and in the Invoice, there is a line item for Tax, even when tax is zero. We would like to hide the display of this default Tax line both on checkout, as well as on the actual invoice. i.e., rather than show a line for Tax with value zero, we would just like to hide the display of this line entirely. Could anyone advise how best to do this on the Order Summary as well as on the Invoice? Thanks!

THIS IS EXTREMELY FRUSTRATING.

Squarespace makes it pretty impossible to set up a checkout process  for offline payments, unless you like imperfect workarounds. Either Squarespace is simply unaware of such a need (seems unlikely) or their business model is beholden to the payment processors (they probably get a cut off the transaction back from the processor) - the suppression of such a basic feature is otherwise inexplicable.
I am venting my frustration here, because I like Squarespace, and would like them to fix this. In comparison -
Ecwid - extremely easy to use, great features set, design ethos - Soviet housing block utilitarian;
Shopify - works well except for the usurious toll they take on every transaction, including offline
WordPress/WooCommerce - the Rube Goldberg site builder with a Dewey Decimal System inspired admin dashboard
Why do I like Squarespace - in one word - design. Simple to use admin dashboard that does not hurt my eye or sensitivities, as well as outstanding website design. Where does Squarespace fall short - basic features critical to commerce such as offline checkout (and other finer customisation details, but lets stick to offline checkout today).
CURRENT WORKAROUNDS FOR OFFLINE CHECKOUT
- Create a 100% Discount Code so customers can checkout without a card. Issue - you are literally offering the customer a 100% discount since you can't even change the words (automatic description "Save 100% on any order" appears at checkout and in order conf email)
- Wishlist extension . Issue - the faq says this substitutes the checkout process, i.e., you cannot have some customers adding to Wishlist and others checking out with carded payments. This solution would be great for those whose entire business is offline but for others who have a mixed customer base (some with credit cards, some debit cards, some paying through bank transfers, others at store) this does not seem to be the solution
- Square for Offline - this is not available outside the USA! It is 2020, and the rest of the world is not so shabby as to be ignored

Squarespace should rightly be proud about its design, and its Values , one of which is Simplify.  Surely offering a simple solution to add Offline checkout is possible and long overdue? Anthony Casalena, are you listening, because no one else at Squarespace apparently is.


 
 

 
 

I want to replace the words "written by" with "reviewed by" on the blog post. Could you clarify the CSS required to achieve this. 

THIS IS EXTREMELY FRUSTRATING.

Squarespace makes it pretty impossible to set up a checkout process  for offline payments, unless you like imperfect workarounds. Either Squarespace is simply unaware of such a need (seems unlikely) or their business model is beholden to the payment processors (they probably get a cut off the transaction back from the processor) - the suppression of such a basic feature is otherwise inexplicable.
I am venting my frustration here, because I like Squarespace, and would like them to fix this. In comparison -
Ecwid - extremely easy to use, great features set, design ethos - Soviet housing block utilitarian;
Shopify - works well except for the usurious toll they take on every transaction, including offline
WordPress/WooCommerce - the Rube Goldberg site builder with a Dewey Decimal System inspired admin dashboard
Why do I like Squarespace - in one word - design. Simple to use admin dashboard that does not hurt my eye or sensitivities, as well as outstanding website design. Where does Squarespace fall short - basic features critical to commerce such as offline checkout (and other finer customisation details, but lets stick to offline checkout today).
CURRENT WORKAROUNDS FOR OFFLINE CHECKOUT
- Create a 100% Discount Code so customers can checkout without a card. Issue - you are literally offering the customer a 100% discount since you can't even change the words (automatic description "Save 100% on any order" appears at checkout and in order conf email)
- Wishlist extension . Issue - the faq says this substitutes the checkout process, i.e., you cannot have some customers adding to Wishlist and others checking out with carded payments. This solution would be great for those whose entire business is offline but for others who have a mixed customer base (some with credit cards, some debit cards, some paying through bank transfers, others at store) this does not seem to be the solution
- Square for Offline - this is not available outside the USA! It is 2020, and the rest of the world is not so shabby as to be ignored

Squarespace should rightly be proud about its design, and its Values , one of which is Simplify.  Surely offering a simple solution to add Offline checkout is possible and long overdue? Anthony Casalena, are you listening, because no one else at Squarespace apparently is.


 
 

 
 

THIS IS EXTREMELY FRUSTRATING.

Squarespace makes it pretty impossible to set up a checkout process  for offline payments, unless you like imperfect workarounds. Either Squarespace is simply unaware of such a need (seems unlikely) or their business model is beholden to the payment processors (they probably get a cut off the transaction back from the processor) - the suppression of such a basic feature is otherwise inexplicable.
I am venting my frustration here, because I like Squarespace, and would like them to fix this. In comparison -
Ecwid - extremely easy to use, great features set, design ethos - Soviet housing block utilitarian;
Shopify - works well except for the usurious toll they take on every transaction, including offline
WordPress/WooCommerce - the Rube Goldberg site builder with a Dewey Decimal System inspired admin dashboard
Why do I like Squarespace - in one word - design. Simple to use admin dashboard that does not hurt my eye or sensitivities, as well as outstanding website design. Where does Squarespace fall short - basic features critical to commerce such as offline checkout (and other finer customisation details, but lets stick to offline checkout today).
CURRENT WORKAROUNDS FOR OFFLINE CHECKOUT
- Create a 100% Discount Code so customers can checkout without a card. Issue - you are literally offering the customer a 100% discount since you can't even change the words (automatic description "Save 100% on any order" appears at checkout and in order conf email)
- Wishlist extension . Issue - the faq says this substitutes the checkout process, i.e., you cannot have some customers adding to Wishlist and others checking out with carded payments. This solution would be great for those whose entire business is offline but for others who have a mixed customer base (some with credit cards, some debit cards, some paying through bank transfers, others at store) this does not seem to be the solution
- Square for Offline - this is not available outside the USA! It is 2020, and the rest of the world is not so shabby as to be ignored

Squarespace should rightly be proud about its design, and its Values , one of which is Simplify.  Surely offering a simple solution to add Offline checkout is possible and long overdue? Anthony Casalena, are you listening, because no one else at Squarespace apparently is.


 
 

 
 

Hi, could someone help on some issues with the new Squarespace product categories as also point me in the right direction on Design of Category pages.
Background:
 I have just updated 7.1 commerce with the latest categories update (based on a notification I saw in the dashboard). This update provides more powerful category features, in particular, nesting of categories (ie Category, Sub-category). This is a useful feature. For example, one can create a category structure like Mens>Jeans, add those categories to a new product and Squarespace automatically generates the category and subcategory URLs and content..
So for example in the above example, the following URLs are automatically created and appropriate collections/products shown under;
mysite.com/shop
mysite.com/shop/mens
mysite.com/shop/mens/jeans
mysite.com/shop/p/levis-501-blue-stone-washed 

Q1:  Squarespace is automatically adding a "/p" in the product URL structure. Is there a way to avoid the "/p"?
Q2: Squarespace is automatically adding the category structure in the Browser Tab Title (eg., "/mens/jeans - mysite.com | Your home for Jeans". This forced addition of the category structure  "/mens/jeans" in the title is ugly. How do I stop this!!!!
Q3: Category Page Design. Squarespace automatically creates a collection page for each category/sub-category name. Example, it would show an appropriate set of products under Mens, or under Jeans.  However, while I can edit the design of the "Shop" page, I can't figure out how to add a section to the category pages underneath (eg., Mens, Jeans) . For example, say I wanted to include a specific category image under the Header for the Jeans page, and a different category image under the Header for the Mens page, is this possible?
Appreciate any help from the community.

I am so annoyed about this update and regret that moment I clicked upgrade. I've asked (via Twitter) if this can be reverted, and they said no. I complained more and put in Anthony Casalena (CEO). And nothing. I'm still waiting for a response from Customer Service. I put a long critique of their practices on Instagram and included everyone I could find of their directors. I'm going to cancel my subscription unless this reverts back. 
All the reviews about squarespace and their great looking templates are meaningless unless their service is backed up by thoughtful, robust functionality. Perhaps the new Adobe guy they have appointed will fix this. Because frankly, having a business that is based solely on user experience is just not good enough. 

Hi, could someone help on some issues with the new Squarespace product categories as also point me in the right direction on Design of Category pages.
Background:
 I have just updated 7.1 commerce with the latest categories update (based on a notification I saw in the dashboard). This update provides more powerful category features, in particular, nesting of categories (ie Category, Sub-category). This is a useful feature. For example, one can create a category structure like Mens>Jeans, add those categories to a new product and Squarespace automatically generates the category and subcategory URLs and content..
So for example in the above example, the following URLs are automatically created and appropriate collections/products shown under;
mysite.com/shop
mysite.com/shop/mens
mysite.com/shop/mens/jeans
mysite.com/shop/p/levis-501-blue-stone-washed 

Q1:  Squarespace is automatically adding a "/p" in the product URL structure. Is there a way to avoid the "/p"?
Q2: Squarespace is automatically adding the category structure in the Browser Tab Title (eg., "/mens/jeans - mysite.com | Your home for Jeans". This forced addition of the category structure  "/mens/jeans" in the title is ugly. How do I stop this!!!!
Q3: Category Page Design. Squarespace automatically creates a collection page for each category/sub-category name. Example, it would show an appropriate set of products under Mens, or under Jeans.  However, while I can edit the design of the "Shop" page, I can't figure out how to add a section to the category pages underneath (eg., Mens, Jeans) . For example, say I wanted to include a specific category image under the Header for the Jeans page, and a different category image under the Header for the Mens page, is this possible?
Appreciate any help from the community.

Yes, this is indeed a major inconvenience. As far as the bugs go, these were reported to customer service, whose first response was to suggest that I keep my expectations low, and the second comment was to go to the Forum.
It is inexcusable that Squarespace rolls out updates with scant respect to documentation, or user testing, nor when the expected bugs arise do they show any urgency to fix this. It is absolutely bewildering that someone thought it a good idea to put the URL tree as a prefix to the SEO Title for a category page. As it is, the SEO title character length is pretty short at the best of times, now, it gets taken up by a URL slug of category and subcategory names separated by backslashes before the SEO Title even begins for the category page. The Marketing>SEO settings are now no longer valid, because Squarespace is partially overriding what you enter there by forcibly inserting the slug.

Also, how does this even get close to optimising Category pages for SEO, one of the stated benefits of this category update. You can't even insert a unique piece of text or image for each category page. All you get is Squarespace automatically inserting the Category Name in H1 on top of the collection. That's it. 

Still no response from Squarespace, hope someone is working on it. Ironically their own website is clean of such bugs, looks like these are reserved for us paying customers!!!
ADD-ON ISSUE - The Category Name is inserted by Squarespace in h3. SEO Optimisation immediately picks this up as an issue and says, your page has no h1 tags. Given the importance of h1 in SEO , should the Category Name display not be in h1 ???

 

THIS IS EXTREMELY FRUSTRATING.

Squarespace makes it pretty impossible to set up a checkout process  for offline payments, unless you like imperfect workarounds. Either Squarespace is simply unaware of such a need (seems unlikely) or their business model is beholden to the payment processors (they probably get a cut off the transaction back from the processor) - the suppression of such a basic feature is otherwise inexplicable.
I am venting my frustration here, because I like Squarespace, and would like them to fix this. In comparison -
Ecwid - extremely easy to use, great features set, design ethos - Soviet housing block utilitarian;
Shopify - works well except for the usurious toll they take on every transaction, including offline
WordPress/WooCommerce - the Rube Goldberg site builder with a Dewey Decimal System inspired admin dashboard
Why do I like Squarespace - in one word - design. Simple to use admin dashboard that does not hurt my eye or sensitivities, as well as outstanding website design. Where does Squarespace fall short - basic features critical to commerce such as offline checkout (and other finer customisation details, but lets stick to offline checkout today).
CURRENT WORKAROUNDS FOR OFFLINE CHECKOUT
- Create a 100% Discount Code so customers can checkout without a card. Issue - you are literally offering the customer a 100% discount since you can't even change the words (automatic description "Save 100% on any order" appears at checkout and in order conf email)
- Wishlist extension . Issue - the faq says this substitutes the checkout process, i.e., you cannot have some customers adding to Wishlist and others checking out with carded payments. This solution would be great for those whose entire business is offline but for others who have a mixed customer base (some with credit cards, some debit cards, some paying through bank transfers, others at store) this does not seem to be the solution
- Square for Offline - this is not available outside the USA! It is 2020, and the rest of the world is not so shabby as to be ignored

Squarespace should rightly be proud about its design, and its Values , one of which is Simplify.  Surely offering a simple solution to add Offline checkout is possible and long overdue? Anthony Casalena, are you listening, because no one else at Squarespace apparently is.


 
 

 
 

THIS IS EXTREMELY FRUSTRATING.

Squarespace makes it pretty impossible to set up a checkout process  for offline payments, unless you like imperfect workarounds. Either Squarespace is simply unaware of such a need (seems unlikely) or their business model is beholden to the payment processors (they probably get a cut off the transaction back from the processor) - the suppression of such a basic feature is otherwise inexplicable.
I am venting my frustration here, because I like Squarespace, and would like them to fix this. In comparison -
Ecwid - extremely easy to use, great features set, design ethos - Soviet housing block utilitarian;
Shopify - works well except for the usurious toll they take on every transaction, including offline
WordPress/WooCommerce - the Rube Goldberg site builder with a Dewey Decimal System inspired admin dashboard
Why do I like Squarespace - in one word - design. Simple to use admin dashboard that does not hurt my eye or sensitivities, as well as outstanding website design. Where does Squarespace fall short - basic features critical to commerce such as offline checkout (and other finer customisation details, but lets stick to offline checkout today).
CURRENT WORKAROUNDS FOR OFFLINE CHECKOUT
- Create a 100% Discount Code so customers can checkout without a card. Issue - you are literally offering the customer a 100% discount since you can't even change the words (automatic description "Save 100% on any order" appears at checkout and in order conf email)
- Wishlist extension . Issue - the faq says this substitutes the checkout process, i.e., you cannot have some customers adding to Wishlist and others checking out with carded payments. This solution would be great for those whose entire business is offline but for others who have a mixed customer base (some with credit cards, some debit cards, some paying through bank transfers, others at store) this does not seem to be the solution
- Square for Offline - this is not available outside the USA! It is 2020, and the rest of the world is not so shabby as to be ignored

Squarespace should rightly be proud about its design, and its Values , one of which is Simplify.  Surely offering a simple solution to add Offline checkout is possible and long overdue? Anthony Casalena, are you listening, because no one else at Squarespace apparently is.


 
 

 
 

Hi, currently on Checkout (Order Summary) and in the Invoice, there is a line item for Tax, even when tax is zero. We would like to hide the display of this default Tax line both on checkout, as well as on the actual invoice. i.e., rather than show a line for Tax with value zero, we would just like to hide the display of this line entirely. Could anyone advise how best to do this on the Order Summary as well as on the Invoice? Thanks!

This isn't something you can remove, either through settings, styles or with code. Even though products don't include tax, the zero tax line will appear.