I’m glad I’m not the only person experiencing this problem. I’ve lost days trying to solve it and @SQUARESPACE are useless just send standard responses - contact FB and IG not sure if you’ve noticed SquareSpace but this is impossible to do. As many others have done here I upgraded to get this feature and you are failing to provide that service so we should be eligible for refunds.
more importantly when will the situation be fixed @SQUARESPACE as small businesses we’re trying to maximise our tools during a global pandemic and this is just frustrating.
