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Everything posted by jezhawk

  1. Hi peeps, I'd love some help with shipping. I am a freelance illustrator and I sell primarily online through my own website. I sell prints and greetings cards, and also heavier items like card decks (which seem to randomly hit an expensive level of shipping due to dimensions and weight) and some other accessories. I take on average about 50 orders a month, but this can hit spikes of much more than that when I have a product launch. I'm based in the UK and my customer base is largely USA based with the second largest base being UK customers. I currently use weights to calculate shipping on Squarespace and most of the time this calculates out correctly, with only some product variations catching me out. Customers can choose to ship Standard Airmail or Tracked (if international) and all UK orders go 1st class Royal Mail. I send all my orders via Royal Mail / Post office, using the Drop and Go service. However, I'm starting to run into issues with clients choosing Standard Airmail, then contacting me when the parcel doesn't arrive on time (or at all) - this being International orders - I then have no recourse as there is no tracking. More often than not it is stuck in customs which I have found increasingly difficult to deal with since Brexit. As far as I know I fill the customs forms out to the letter but on busy launch months it can be a major pain to hand-fill out these forms and maybe errors do occur. I'm starting to look at options like SendCloud or Ship Station to see if they might suit but I feel I may be too small for them. I'd love to speak to someone about this, a consultation perhaps with an expert, I'm happy to pay for your time! I feel I'm at a point where I don't know what I don't know and I'm wary of trying a solution and doing a load of upfront leg-work to find it doesn't work for me or isn't cost effective. My 3 main issues are: Unreliable Standard Airmail International shipments and no tracking available. Cost of shipping being a barrier for international customers Figuring out parcel variations and not losing money on shipping If anyone can help, please respond. I really would like to get a handle on this for 2024! Thanks so much Jen
  2. There's information on this here: https://support.squarespace.com/hc/en-us/articles/360001280588-Getting-started-with-Squarespace-Email-Campaigns
  3. I agree with the comments above we really need this notification for member renewals to be sent to customers. I just had one of my annual members email me and query the charge. It’s not professional and I’m surprised it’s not already a feature!
  4. Site URL: https://www.jezhawk.com Hi guys, I'm setting up member areas with a view to adding that as a feature onto my website and I want to login as a member to try it out and make sure it's all working properly and I'm "seeing" what members will actually see. Is there a way to do this? I havent yet purchased this on my account yet, I'm just getting all the pages set up. Thanks!
  5. Site URL: https://www.jezhawk.com Heya - I'm currently making some tweaks to the CSS on my website. I changed the size of the font in my mobile nav using custom css found here in the forum, and would like to do the same for the "login / account" link if possible as right now it's huge. Similarly it would be awesome if I could either get rid of the underline link style in mobile view or make the underline not touch the text lol! Any help would be greatly appreciated!
  6. Thank you this worked for my site too. Had tried a few different options to try and find the right one!
  7. Are you able to provide examples of what the code looks like for this? I'd love to do this as well!
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