Hi there,
I managed to get the automatic feedback service working with trustpilot (free plan) but it looks like they aren't promoting this method any more.
I added the following code to the 'order confirmation page' code injection field:
<script>
document.addEventListener('DOMContentLoaded', function() {
const trustpilot_invitation = {
recipientEmail: '{customerEmailAddress}',
recipientName: 'Customer',
referenceId: '{orderId}',
source: 'InvitationScript',
};
tp('createInvitation', trustpilot_invitation);
});
</script>
I have no idea if this will work for you but it's still currently working for me.