I am a Customer Success professional seeking a role at a technology company. I believe that Customer Success is the bridge between customers and their successful adoption of new technologies.
With twenty years of customer-facing experience in the computer software industry where I have consistently demonstrated my passion and dedication to ensuring the success of customers. I’ve delivered highly effective solutions to customers' concerns by collaborating across development, test, and management teams. I’ve delivered customer support and training, both on-site and remotely. I’ve helped my customer-facing peers in support and sales be more effective in their roles by increasing their product knowledge and skills
Expertise: Customer Success Management, Customer Support, Developer Relations, Product Management, Sales Enablement, Software Development, Social Media
Certifications: Certified Customer Success Manager, NonprofitReady Nonprofit Essentials Certificate, Pragmatic Marketing Certification (Foundations, Focus, and Build), HootSuite Certified Professional, CTI Co-Active Coaching Training