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GreenCoconut

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  1. Thank you, Paul2009. This actually seems to have fixed the problem already, the A records are already proliferating and a test email has actually arrived. I can't thank you enough for the help. I've marked your post as the best answer. Please do let me know if there's anything else I can do to upvote you for this.
  2. This is really helpful. Thank you! I did wonder whether the host was properly recorded - there's really little else in the A record setting that could go wrong. I'll change the host and let it proliferate. If it doesn't fix the problem, I can look into the email host again. They have been very helpful, though, and multiple people in their offices have confirmed the settings to be correct. I really appreciate the help. Sam.
  3. Hey everyone - I've been having this problem for a while now. I've entered custom settings to point my domain (greencoconutdigital.com) to a mail server hosted by a different company. However, I'm still not receiving any mail to the addresses that I have registered. After digging around a bit, it seems that the A record that I have registered is not actually appearing after proliferation. See here: https://www.whatsmydns.net/#A/greencoconutdigital.com The only IPs showing as A records are Squarespace's default IPs which are listed in the domain advanced settings and which I have not edited at all. The other custom records (MX and TXT for the spf record) are all showing with no problems. Based on this, I'm assuming that the problem is with the A record. There are no problems with the email hosting provider. They have double-checked my custom DNS entries and I also know some other customers of that provider who told me that their mail IP and mail subdomain were exactly the same as the ones the hosting provider specified to me. Their email accounts are working fine. I've double and triple checked all of the settings. My last resort to attempt to fix this was to remove all of the custom DNS settings and wait 72 hours for the change to proliferate (it did and all custom records for that domain were removed) then to reinput all of the custom settings and wait another 72 hours for those to proliferate. Unfortunately, this hasn't fixed the problem. Squarespace support don't seem to be able to help and I'm at a loss for what to try next. I'm including a copy of the DNS settings below and really hoping that someone is able to help me out with this. Unfortunately, my knowledge of this topic is fairly thin so I would be very grateful for any help, tips or fixes. Thank you in advance! Sam
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