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Switch_SQSP

Squarespace Employee
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Everything posted by Switch_SQSP

  1. Hi @BryantsRoost, thanks for posting here! You can create an invoice without shipping by selecting Service as the product type when adding an item. Shipping is only added to the invoice when a physical item is included. This guide has more detailed information: Invoice clients and manage projects If you have any questions, you can contact our Customer Support team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic I hope this helps!
  2. Hi @Conrad0000, thanks for posting here. As an initial troubleshooting step, confirm that the domain contact email address is correct and that it can receive emails successfully. Then, try sending the transfer code once more. Please note, the domain contact email address may not be the same one you use to log into Squarespace. For details, see the Tip box in this section of our guide: Transferring a domain away from Squarespace - Step 4: Request transfer code If you still haven't received the transfer authorization code, and for any others experiencing this issue, please reach out to our Customer Support team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic I hope this helps!
  3. Hi @raquezha, thank you for posting here! The expired site can be deleted once it is no longer linked to your domain. You can either move the domain to a different Squarespace site or you can park the domain. For more information, see our guides: Deleting your site and its content - Before you delete your entire site Moving a Squarespace domain between sites Managing a parked domain - Park a domain I hope this helps! Feel free to contact our Customer Support team with any additional questions or concerns you may have: https://support.squarespace.com/hc/requests/new#choose-topic
  4. Hi @CLHOA, thank you for posting. This issue will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. For any others experiencing an issue with their migrated domain, please reach out to our Customer Support team directly. Please note that we are experiencing an unusually high volume of requests and working as quickly as possible to answer them in the order they’re received. We ask that all messages related to the same issue are sent as part of a single ticket thread. This allows us to see a complete history of the conversation and best assist you. If you need to send multiple replies, please try to send them as close together as possible and know that we will still respond. We appreciate your patience and apologize for any inconvenience.
  5. Hi @NatalieSha, this is a great question! When redesigning your site, matching URLs is a good way to minimize changes in your site's SEO ranking. You can use 301 redirects if any pages have been removed or if the URL slug has changed. The tips in this guide may be helpful to review: Maintaining your SEO ranking after moving or redesigning your site We also offer recurring, expert-led sessions streamed to your computer where we walk you through the basics and refine your Squarespace skills. To learn more about our SEO-related sessions and secure your seat, visit: https://learning.squarespace.com/grow-your-audience I hope this helps!
  6. Hi @trudibarrow. I recommend confirming that you've added a forwarding rule to redirect your root domain to the "www" version of your domain. See our guide for details: Connecting your Squarespace-managed domain to a Google Sites site: Adding the domain forwarding rule If you have any trouble, please contact our Customer Support team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic
  7. Hey @theonionism, Thanks for posting here! This question will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. For any others experiencing issues with transferring a domain away from Squarespace, please reach out to our Customer Support team directly.
  8. Hi @FranciscoLovera, you can find information on disabling DNSSEC in our guide: Nameservers and DNSSEC for Squarespace-managed domains If you have additional questions or encounter any trouble, contact our Customer Support team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic For this, you can select Purchase, connect or transfer a domain as the topic, then Purchasing and managing Squarespace domains > Managing Advanced DNS Settings as the subtopic. I hope this helps!
  9. Hi @Camerie, If you're seeing a message that your domain is already connected to a Google Workspace account, complete the form linked below to inform Google you’re trying to sign up on a domain that already has a Google Workspace account associated with it: https://support.google.com/a/contact/domain_in_use After you submit the form, Google will provide you with instructions to verify you’re the current owner of the domain before deleting the existing account on their end. I hope this helps!
  10. Hi @SJDeeds, thanks for posting here! To help rule out issues that may be related to your browser or network, I recommend completing the steps in our browser troubleshooting guide: Browser Troubleshooting If the issue persists after completing these steps, please contact our Customer Support team directly: https://support.squarespace.com/hc/requests/new
  11. Hey @beashappyasyourdog, Thanks for posting here! This issue will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. For any others experiencing issues with domain forwarding, please reach out to our Customer Support team directly: https://support.squarespace.com/hc/requests/new#choose-topic
  12. Hey @ChristianStayton, Thanks for posting here! This issue will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. For any others experiencing issues with editing the DNS settings of a Squarespace-managed domain, or to report any other strange behavior, please reach out to our Customer Support team directly: https://support.squarespace.com/hc/requests/new#choose-topic Please note that our customer support email address can’t receive new, inbound emails. Instead, you can reply directly to an open email ticket submitted through our Help Center. We made this change so that we can better organize and respond to the questions we receive.
  13. Hey @JamesLondon, Thanks for posting here! This question will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. For any others experiencing issues with connecting a GoDaddy domain to Squarespace, please reach out to our Customer Support team directly.
  14. Hi @Sophaleh, thanks for posting here! If you signed up for Google Workspace through Google directly, it's not possible to "link" your email account within the Google Workspace panel on Squarespace. This panel exists so that customers who currently don't have an email address with their custom domain can easily set one up using Google Workspace. In this case, the way you manage your Google Workspace account and domain varies depending on what you're hoping to achieve. For more information, see our guide: Managing domains registered through Google Workspace If you have any questions, I'd recommend contacting our Customer Support team. They can be reached via email or live chat here: https://support.squarespace.com/hc/requests/new Hope this helps!
  15. Hey @Lauraleelanau, Thanks for posting here! This question will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. For any others experiencing issues with connecting Google Workspace, or any other email hosting service, to your custom domain, please reach out to our Customer Support team directly.
  16. Hey @Ros25, Thanks for posting here! This issue will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. For any others experiencing issues with email forwarding, please reach out to our Customer Support team directly.
  17. Hey @KCN. Thanks for posting here! This question will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. For any others experiencing issues with accessing or managing your domain, please reach out to our Customer Support team directly.
  18. Hey @Tatjana and @RhebaCFlores Thanks for posting here! Since these questions will require some troubleshooting, we’ll be creating an email ticket for each of you so our Customer Support team can assist. For any others experiencing an issue with domain forwarding, please reach out to our Customer Support team directly.
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