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tlscom

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  1. @milan, sorry for the long delay in my reply. I followed the guide that you sent through to the letter and the approval process was denied again. Completely at a loss to how to solve this issue, despite having all requirements in place. Are there any other avenues I can explre to try to get this resolved?
  2. After a lot of searching and reading I have come to no resolution on the matter of connecting my Squarespace products for Instagram shopping, a process which has been quite unsuccessful since I first tried almost 6 moths ago. Of course I followed all the standard guides (Facebook business manager account was created and connected to all appropriate IG/FB accounts. Catalogue was set up from Squarespace data feeds and permissions granted for the catalogue correctly. Our IG page was set to business etc) The request to connect IG shopping and Squarespace was made and subsequently denied as I'm sure for many others. My confusion started here, as we fully abide by the set up requirements for shopping on instagram, Facebooks merchant agreement and commerce policies, as well as following all technical guides available. I tried multiple times to go back to normal user on IG and remove catalogue again and try all steps in another order etc. to see if it was a particular combination that worked, but unfortunately, not. In terms of support to try to fix this, I'm left now with the same Squarespace support, IG and Facebook articles all pointing out how to do the steps I already did, with no direct contact for IG etc. to try to get a solution. I tried submitting bug reports, copyright, complaints, ad support etc. on both IG and FB to try to get anyone, anywhere on correspondence from support, but nothing. It seems to be the normal story for those denied shopping on IG. However after a bit more searching and reading, I went more in depth with IG/FB terms for using instagram shopping and was interested to note that Squarespace is actually not listed in IGs own examples of ecommerce platform that you can connect (only Shopify and Bigcommerce). The even bigger point of interest for me is that Squarespace isn't listed anywhere in IGs wider documentation for connecting ecommerce platforms. Is it possible to connect Squarespace to IG shopping? Is IG shopping really a one shot deal for approval? Do I have no chance to connect shopping to my IG from Squarespace at all? Help!
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