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Everything posted by bluedev

  1. I'm still stuck. I spoke to SquareSpace and they said it might be he settings in the iPhone X. I have not yet found any settings that correct this problem.
  2. Hi Squarespace, if you have any definition of this problem, please let us know. Maybe we can help with creating the solution. Problem symptoms: Squarespace 7.1 iPhone X (Google Pixel 4 may be a problem too, needs confirmation) All other phones work Background video hosted at Vimeo Background video does not auto play, only fallback image loads More background Low power mode off, phones fully charged No console errors detected Vimeo adaptive bitrates working on other devices The endpoints confirmed to work as expected iPad Pro, iPad, Chrome Mac, Chrome PC, Edge, Safari Chrome dev simulator of Google and Apple mobile devices. Safari dev simulator of Apple devices.
  3. I'm having the same problem with background video hosted by Vimeo. The iPhone X with SS v7.1 are not autoplaying the background video on an index page. All other iPhones are playing the background video fine.
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