I have the same problem
I've been trying for 5 days, I've tried everything. With each contact with support they tell me different things (some absurd ones by the way) worse nothing than I manage to upload a file.
They have changed the process of loading products using a csv file, which:
- I had to upgrade to my plan, OK. I did it
- Now you cannot load the images of each product from the file, the only answer is that once you have processed the csv file, then load them one by one
- 5 days ago that I am trying to process a file that initially had 182 products and for testing I left it with only 4, but to date I have not succeeded
This is desperate and totally frustrating, I need to load the products urgently but the answers they give me is that they could process it, they suggest some steps for nothing works, I don't know what else to do