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  1. Like
    deanhomicki reacted to AlexEdwards in Automate Email Campaigns for Membership Subscribers   
    Genuinely cannot believe this has been overlooked. Email automations are crucial to creating a good membership experience.

    Should not have to get new customers to jump through additional hoops to receive standard communication about their newly purchased memberships.

    A bit ridiculous.
  2. Like
    deanhomicki reacted to sarakeithphoto in Automate Email Campaigns for Membership Subscribers   
    Posting here to also say there there's isn't a way to easily email all members is an oversight, there are updates we need to let our members know about, such as meeting times and dates, this is making running our business much more difficult than it has to be. Please add the feature to at least copy and paste email addresses easy.
    To note about email campaigns - some messages we want to send to our members don't constitute setting up an entire new email campaign to just remind them of a meeting. This should be more simple.
  3. Like
    deanhomicki reacted to lbird in Automate Email Campaigns for Membership Subscribers   
    what about an integration with something like Mailchimp? Then the purchasers go into a mailing list and you can send to them as often and over years and years if you want.
  4. Like
    deanhomicki reacted to rachelpowell in Automate Email Campaigns for Membership Subscribers   
    Still no response from Squarespace on this topic and it was flagged as a problem 18 months ago?  Really disappointed and not what I’d expect from them.
    It’s the most bizarre and nonsensical thing I’ve probably ever seen (and that’s saying a lot)!!!  It’s a lose all situation… extra work for us, extra for our customers and also SS have created a situation that opens the risk of a lot of companies not being compliant with data protection laws, because we’re having to engineer clumsy, manual workarounds.
    I was weighing up whether to set up memberspace on an alternative platform and this seals it really.  How can you not have an automated mailing list option like with product purchases?  It doesn’t make any sense.
  5. Like
    deanhomicki reacted to therisejourney in Automate Email Campaigns for Membership Subscribers   
    Kate, can you provide a more detailed explanation of your workaround - screenshots too? This is a ridiculous issue from Squarespace
  6. Like
    deanhomicki reacted to Kate in Automate Email Campaigns for Membership Subscribers   
    Only work around we have found is manually uploading the subscribers to a new opt-in form connected to a new Mailing List for the next 60 day funnel. Agreed -- we need the ability to send longer funnels beyond 60 days!
  7. Like
    deanhomicki reacted to sydneylynncreative in Automate Email Campaigns for Membership Subscribers   
    I also agree this is frustrating and a huge oversight! I wouldn't have recommended the member areas yet to a client had I known this wasn't possible.
  8. Like
    deanhomicki reacted to mishasky in Automate Email Campaigns for Membership Subscribers   
    Chiming in that it's frustrating that you can't bulk email members, especially with the pricing of Member Areas. Or at least automate mailing lists between Member Areas and Email Campaigns. I hope this is on Squarespace's radar. 
  9. Like
    deanhomicki reacted to Stove in Automate Email Campaigns for Membership Subscribers   
    It took me a while to find this, but I am also having this issue.  I agree this is insane that you can't send automations to members of a site. Or at the very least allow you to added a checkbox in the checkout for membership areas like you can for products. This is what squarespace says:
    Member Areas and automations
    It's not possible to send automations to members after they sign up for one of your member areas. Members aren't automatically added to a mailing list, so they won't receive subscriber activity automations, and they don't receive customer activity automations, even if they join a member area with a membership fee.
    If you want your members to receive automations, they'll need to subscribe to a mailing list after becoming a member. To do this, build a mailing list and set up a subscriber activity automation using that list. Then, add a newsletter block in your member area and ask members to subscribe.
    Keep in mind, if you add members to the list manually, they won't receive the automations. They'll have to sign up on their own.
  10. Like
    deanhomicki reacted to BethHou in Automate Email Campaigns for Membership Subscribers   
    This is a huge issue.  I would not have signed up for Squarespace member areas or for Squarespace email campaigns if I had realized that you can't send an automated email to your new members.  It's so fundamental to this process.  How can they have overlooked it?  
  11. Like
    deanhomicki reacted to KAMHolisticWellness in Automate Email Campaigns for Membership Subscribers   
    I too am having this issue. Not with moving existing members over, but the fact that even after people sign up for my members area, I need to also have a "subscribe" box for them to get the automated emails of the program I'm offering. I've created half of the emails and now I see I can only automate them up to 60 days after, but my program is a 10 week one, so now I may have to split it up and have 2 "subscribe" boxes for each half of the program ughhh.
  12. Like
    deanhomicki reacted to IcIt in Automate Email Campaigns for Membership Subscribers   
    Hey SquareSpace any answer? I have this issue as well.
  13. Like
    deanhomicki reacted to AliM in Automate Email Campaigns for Membership Subscribers   
    Any update on this from Squarespace?
    @keraor did you find a solution? I've just come across the same issue and agree it seems like a big oversight!
  14. Like
    deanhomicki reacted to keraor in Automate Email Campaigns for Membership Subscribers   
    Site URL: http://activateagency.co.nz
    Hi there,
    I'm wondering if there is currently any way to automate email campaigns to free members area subscribers?
    Eg. members receive an automatic email thanking them for registering and giving next steps; queue emails to arrive a certain period after they've registered for memberships etc?
    I know that I can automate to regular mailing list subscribers, but I can't see any way to set up the same automation for those who register as members, which seems like a pretty essential tool that I had honestly assumed would be available based on the combination of regular email automations & members areas.
    I've just migrated my email marketing from Mailchimp to Squarespace and created a Members Area for an online workshop programme we are delivering. We already have the list of approved members, so I have been able to import them successfully into a mailing list and send them an initial welcome email using a regular email campaign.
    However, I note that I can not manually add these participants into a membership and give them access to the members area - I have to email them again using the regular email campaign function, and ask them to register for the members area, at which point I'm unable to automate emails to them as free members rather than "customers".
    Even if they register as members to gain access to the members area and then I manually add them into an additional mailing list, then it's still not possible to automate an email sequence for them because they have to "subscribe" to the mailing list themselves... 
    So it seems like the only way to be able to have the combination of 1. participants in a free membership + 2. automated emails enabled is to make people register for a membership AND then subscribe for an additional mailing list... which somewhat defeats the purpose of automating emails to get people engaged anyway.
    It would be wonderful to know if anyone has a good way around this, or if not whether this functionality is likely to be forthcoming in future?
    Thanks in advance!
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