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SpencerC

Squarespace Employee
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Everything posted by SpencerC

  1. @SwehAs long as you didn't submit any credit card information, or log in anywhere after clicking links in the submission, you should be alright. In any case, if you're worried about your site or email address being compromised, I would recommend changing your Squarespace account password: https://support.squarespace.com/hc/en-us/articles/206537317-Resetting-your-Squarespace-password You can also add two-factor authentication for heightened security of your account: https://support.squarespace.com/hc/en-us/articles/360000044827 Reach out to your email provider to learn how to change your password there on their end.
  2. This is indeed likely a spam submission. To discourage this type of submission, which is usually made by the scammer using bots, we highly recommend implementing Google reCAPTCHA on all your Form and Newsletter Blocks: https://support.squarespace.com/hc/en-us/articles/115013193528
  3. Hi @Levixmo, If you have a Commerce Advanced plan, and you're based in the US or Canada, if you set up local shipping zones restricted to your area, customers who try to enter an address outside of that area won't be able to, so they won't be able to place their order in the first place. To ensure this works, make sure you don't have any other shipping options enabled for the rest of your country or 'Rest of the World'. If a customer decides to force an order by using a ZIP code that you have permitted, but then enters in address details which are actually not within that ZIP code at all, you can cancel and refund the order with these steps. I hope that helps!
  4. Hi everyone, Thanks for the valuable input! For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per section 6 of the forum guidelines we don't track feature requests in this forum. Thanks!
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