katya

Update: Squarespace help has told me they can replicate the problem (which means they'll stop telling me it's because of customization on my site or choice of  browser) BUT it could be several months before it's fixed . This, combined with the fact that onsite "search" function was so bad we hid the search function rather than have people get bad results, is forcing my hand to look at Wordpress...

Hi-
I'm on 7.0 Squarespace and recently when I go to add a hyperlink to some text, 80% of the time when I click on the hyperlink icon NOTHING happens and I am seriously going crazy. Wondering if this is happening to anyone else or if there is an idea on how to fix this. I contacted support and they just showed me a video where they could add a link to my site. (not helpful - sometimes I can too!) I have tried Firefox, Chrome, Safari, Chrome in incognito and making sure I had my editor fully expanded. NOTHING has helped.
Also when I click on the text size option (normal h1, h2 etc) the dropdown is transparent making it hard to see - not a major thing but I think these are connected. Neither were a problem until recently when they tweaked the editing interface...
thanks for any thoughts. I really don't want to have to try and migrate to wordpress or elsewhere...

Hi-
I'm on 7.0 Squarespace and recently when I go to add a hyperlink to some text, 80% of the time when I click on the hyperlink icon NOTHING happens and I am seriously going crazy. Wondering if this is happening to anyone else or if there is an idea on how to fix this. I contacted support and they just showed me a video where they could add a link to my site. (not helpful - sometimes I can too!) I have tried Firefox, Chrome, Safari, Chrome in incognito and making sure I had my editor fully expanded. NOTHING has helped.
Also when I click on the text size option (normal h1, h2 etc) the dropdown is transparent making it hard to see - not a major thing but I think these are connected. Neither were a problem until recently when they tweaked the editing interface...
thanks for any thoughts. I really don't want to have to try and migrate to wordpress or elsewhere...

Oh yeah, forgot to mention that -- my formatting menus are disappearing, too. Not all the time, just seemingly randomly. Like, if I wait a few minutes, they work again. Could this be some kind of extreme latency problem?

And are we the only ones seeing this? Maybe there is just one corrupted server on the SS farm? (Or AWS, or whatever they use.) And yes, I've emailed a followup to the support case I opened, but still haven't heard back.

 I should've spent my pandemic year learning Wordpress instead of molecular gastronomy.

Another problem I'm seeing is that when you're editing a page, clicking on a hyperlink to modify it can actually take you to the linked page and you lose your edits! This seems to happen when there are multiple hyperlinks and you've just inspected one hyperlink (i.e. the link editor box pops up and you close it) and then you click on another to inspect it too. Clicking the second one navigates you away from the page you're editing.
So far I'm just fiddling around on a test page, because at this point I'm afraid to edit any our production pages. I emailed Cust Svc yesterday but have not yet heard back.
(The funny thing is that I stumbled onto this while trying to figure out how to delete an apparently orphaned product page so I could reuse its URL. More on that later...)

I am having the link editor problem today in both Chrome and Firefox on Mac OS. I thought I fixed it on Chrome by clearing the cache but it has returned after a couple of successful uses. This is with 7.0.
The behavior I see is that clicking on text gives you the text formatting menu, but clicking on the link widget causes the entire menu to disappear and no link editor dialog appears. I can continue to modify the text but without any formatting. 
 

I had an odd editing experience with text links in a text block yesterday. I can't describe exactly what happened other that adding links to text went horribly wrong and I had to end up deleting the text and start over again. It was only three words as I was testing something.
Once I redid the text things worked as expected.
So I can't confirm the issue you are seeing but perhaps we can get other reports of good/bad behaviour?