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Everything posted by ThompsonWebDesign

  1. Just based off my experience with Stripe I believe that the email address is passed on and is screened for fraud but not for receipt purposes. I say this because I have had a few payments be declined because of the email address associated with it.
  2. To create a sub navigation you will need to create a folder and put the pages (or links to them) in that folder. https://support.squarespace.com/hc/en-us/articles/205813748
  3. Would you be able to provide some more context about what you are trying to achieve and what isn't working for you?
  4. I've not done it myself but it looks pretty simple. The below link is a support document for connecting the API and the one below is a blog post describing how Art of Where works with Squarespace. https://artofwhere.com/help/integrations/connecting-aow-to-squarespace https://blog.artofwhere.com/squarespace/
  5. Have you loaded the jQuery library in your code? If not try adding the below to the global code injector header of your website and seeing if it works. <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.4.1/jquery.min.js"></script>
  6. Yes, you can hide it in the Style editor. https://support.squarespace.com/hc/en-us/articles/212838128#toc-header
  7. Yes, if you are using a template with index pages then this can easily be achieved with just css. Just create two pages within the index, one for mobile and one for desktops. Then adjust the below code with your page URLs and add it to you websites global CSS. @media (max-width:640px){#your-desktop-page-URL {display:none!important}} @media (min-width:640px){#your-mobile-page-URL{display:none!important}}
  8. You’ll need to submit a feature request with customer care. But given how long it took just to get PayPal I wouldn’t hold your breath. https://www.squarespace.com/contact
  9. Unfortunately the URL mapping won't work if the page is still live on your website. You can disable the links on the thumbnails but the solution will largely depend on which template you are using. The below solution will work with the Brine family of templates if you place this in your sites global CSS. You will still be able to add CSS on the personal plan. .BlogList-item-image-link { pointer-events:none; } If this doesn't work then let me know which template you are using.
  10. If I'm understanding correctly you would like to hide the footer? If so add the below piece of code to the Global CSS of your website. .Footer {display:none!important}
  11. It sounds like you need to use an anchor link. So in the main product description I would add a piece of text that says Chinese Version or something along those lines. Then you will need to make this into a link with the destination URL being #chinese Now in the additional information section add the below to a code block, you can change the text Chinese Version to whatever you would like. <a id="chinese"></a>Chinese Version That's it you should now have a link that automatically scrolls the user down to that section. The below link may also give you some ideas on how to create a WhatsApp share button. https://stackoverflow.com/questions/21935149/sharing-link-on-whatsapp-from-mobile-website-not-application-for-android
  12. If you want to put products on pages other than the main shop page like your homepage then I would recommend either using the Product Block or Summary Block. You can learn more about how these work using the links below. The product block is good if you want to be more selective about which products you want to appear on the page and the summary block is best if you have a large number of products that you would like to feed into your page. Product Blocks https://support.squarespace.com/hc/en-us/articles/205814508-Using-Product-Blocks Summary Blocks https://support.squarespace.com/hc/en-us/articles/206543337-Summary-Blocks
  13. Are you referring to having quick view enabled on related products? If so you can't do this with the built in related products feature however you can enable this if you use a product block or summery block.
  14. I would advise the Brine template instead. I wrote a blog post below on how to achieve a sticky header in Brine. https://thompsonweb.design/squarespace-website-tips/fixed-header-in-brine
  15. Yes and no. You could upload a PDF that they download called instructions and on that PDF you have the Dropbox link that they can click on. Its a bit of a hassle but unless you want to start messing around with automated email campaigns in Squarespace it’s the only solution that I can think of.
  16. Real time carrier calculated shipping is only available for the US, you can’t do it internationally.
  17. Do you have a link that you can share as its hard to give an answer without really seeing the code that you’ve added. The only thing that I can think off the top of my head is to check that you have the closing </script> at the end of your code.
  18. Have you submitted your site to Google Search Console? https://search.google.com/search-console/welcome
  19. Unfortunately there is no way to natively do this in Squarespace. If you use Stripe billing then you would completely bypass the Squarespace backend. In addition it would also be harder for subscribers to manage their subscription themselves because they would not be able to login and cancel it themselves.
  20. No, it’s not possible to edit orders. For fraud reasons I would recommend that you cancel their order and make them place it again with the correct delivery address. In addition if they pay with PayPal and you don’t send to the address on the order and they claim it never arrived then PayPal will automatically refund them. If the just want to remove one of the products then you can partially refund the order for the value of the item. The item will still be listed on the order but they won’t have to redo the whole order.
  21. Sorry, there’s no way to import them. In addition, gift cards cannot be manually added or created in Squarespace, they can only be purchased by customers.
  22. It will depend on the setting that you have in your email client whether images automatically download and display or not.
  23. Just from looking at the Squarespace Support Documents it could be because you don't have a payment processor connected to your website yet.
  24. I’m guessing you’re integrating the booking software with Javascript? If so then you’ll just need to be on the business plan.
  25. Hi there, I've just tried it on a few different websites and I can't seem to recreate the issues that you're having. If you can the code back to your website and send me link via the contact form on my website I can take a look at it for you to see if we can solve the problem. https://thompsonweb.design/get-in-touch
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