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Everything posted by ThompsonWebDesign

  1. So the following ISPs had issues: Andrews & Arnolds Virgin Media Vodafone The following worked: Sky o2 If you try using your build-in Squarespace domain to access the website they should work fine. To me this would point towards something not being right with Custom Domains. Of course support then directed me to contact my domain provider but it seems unlikely that numerous domain providers would be having issues and only on certain ISPs. It may be pure coincidence but the issue seemed to present itself after Squarespace implemented 'fixes' last Thursday and Friday. Of course, I may not have noticed before then as Sky is my primary ISP. https://status.squarespace.com
  2. I tried telling support about this on Friday but they said they don’t see an issue on their end. For me it’s only certain websites not all but is also effecting some 7.1 websites as well and not just on mobiles. The most notable slow downs seem to be with commerce. I’ve tried multiple devices, browsers and even ISPs and the same websites are consistently having the same issues. The best thing to do is tell support and hopefully they will start to look into it. Update Just tried support again and they won't look into it because on their end everything is working fine and to be fair their screen recording do show this but their experience is certainly not the same experience I am having. I've tried 5 different devices, 4 different browsers and 3 different ISPs and the same websites are consistently having problems. It is interesting to note that there are no issues when viewing the websites in the backend of Squarespace or when viewing the websites with the built-in Squarespace domain only when viewing them via a custom domain. I wouldn't exactly be wasting time trying to get this sorted out if there wasn't a real issue. Update 2 I've just tested a fourth ISP and the problematic websites suddenly load normally again. But when I went back and tested with one of the other three ISPs I experienced the slow loading again. So it could be an ISP issue however it is strange it is only affecting a select number of websites.
  3. Hi Daniel, you have not completed the installation steps. Please refer to the email that I have sent you.
  4. @dnmddy I'm just making a few adjustments to my website, it will be back online in a day or two.
  5. You need to update the title under the SEO tab as well.
  6. Yes, you are in the right place. The plugin has now been completely re-written using a different method to observe when an item is added to a users cart. The result is a much more versatile plugin. Whereas before it would only appear once per page load, it now appears every time an item is added to a users cart. In addition, the old version was limited to one add to cart button per page whereas the new one will work for every add to cart button on the page which is useful if you use product blocks.
  7. Seems to be showing up on all pages for me, from your screenshots it just looks like you need to scroll down more.
  8. Nope, you can't add CSS to the checkout page.
  9. I don't believe so unfortunately, just from Squarespace's support document it says. https://support.squarespace.com/hc/en-us/articles/360002012247-Subscription-products#toc-edit-a-subscription-product To me the original product part would imply that the description doesn't change either. It would be nice if subscription descriptions did update as the product/service develops but I think it's like the price where it stays static. I updated the description of a subscription product the other week so I can let you know in a couple of weeks if it did change for past subscribers.
  10. If you set the shopping cart icon to hidden, then a cart icon will appear in the bottom right hand corner, automatically when a customer add an item to their cart. Once it's visible there's no reason why you can't add some CSS to make it look like the Classic Button and change its position.
  11. I would try contacting support to see if your email address has been blacklisted, this happens sometimes but they should be able to correct it for. What is puzzling is that Google sheets isn't updating as this is usually pretty reliable. Have you tried disconnecting and reconnecting Google sheets?
  12. I have created a plugin that will allow customers to add a tip on the cart page. The plugin is compatible with version 7.1 of Squarespace and the Brine family of templates on version 7.0 of Squarespace. https://thompsonweb.design/squarespace-plugins-extensions/optional-tip-plugin Users cannot enter their own amount to tip however you do get to choose which amounts appear in the dropdown. Please note that you will have to disable AJAX if you are on version 7.0 of Squarespace. Let me know if you have any questions. Brad
  13. No, you can't place folders within folders. But you can place any block you like within the mega menu, so you could add text blocks to break down you sub-categories. Also with our plugin you don't have to use folders, you can use any link within the navigation.
  14. Your are using version 7.1 of Squarespace and the Wells template is on version 7.0 of Squarespace. Unfortunately you cannot switch templates on version 7.1 of Squarespace. Your only option is to start a new website.
  15. I have created a Mega Menu plugin, currently it's only available for version 7.1 of Squarespace but I'm looking into the possibility of adding 7.0 support. https://thompsonweb.design/squarespace-plugins-extensions/mega-menu-plugin-squarespace
  16. I've created a plugin that will allow you do to this. It will present the user with the option for a one time purchase or to subscribe & save. https://thompsonweb.design/squarespace-plugins-extensions/subscribe-and-save-plugin-squarespace
  17. You're using version 7.1 so you'll need to add a section first and then you can add a code block. I would recommend just adding a blank section rather then a pre-populated one. https://support.squarespace.com/hc/en-us/articles/360027987711-Page-sections-in-version-7-1
  18. If you use Service Products instead of Physical Products then customers won't be promoted for a delivery address at checkout.
  19. I would call them tabs. You can use the built in menu block and can customise the look with CSS. Alternatively you could use a plugins such as the one provided by SquareStudio. Menu Block https://support.squarespace.com/hc/en-us/articles/206544087-Menu-Blocks Tabs https://squarestud.io/products/tabs
  20. I would take a look at @paul2009s wish list extension as it seems to offer the functionality you’re looking for. https://sf.digital/squarespace-product-wishlist
  21. This option is still available but only to Squarespace Circle members.
  22. As per Squarespace’s support document: If you're importing products to a different site, remove the values under Product IDand Variant ID, leaving the headers intact. https://support.squarespace.com/hc/en-us/articles/360000694948-Exporting-products-to-a-csv#toc-re-importing-your-products
  23. Yes the & symbol showed red but was not removed from the redirect. You can try it for yourself by creating a test redirected t such as: /test -> /test& 301 Then just go to your website and enter the URL /test and you will be redirected to your 404 page but you will see the URL is /test&.
  24. Still works no problem with the & symbol with my testing.
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