Nerds4Normals

I am so frustrated by SquareSpace's built-in search functionality on our website (https://www.stresslesscamping.com). When we click on the search icon and put in terms that I know are on the site sometimes it returns no results, sometimes it returns only partial results. 
The majority of the time I have to click the icon, search for content, there will literally be NO results, then I try again and that's when it shows the results even with the same words. 
Our site gets a lot of traffic in our space and people search out various relevant terms and leave frustrated. This is enough to make me consider changing site providers. Is there an update/change I can implement?
I do also have a custom Google search on the site but it's much lower on the page, however it works every time. But the search button is very convenient at the top of the page. I wouldn't mind if I could change the little icon at the top to go to the Google search if that were possible instead.
But, seriously, we live in the world of search. I hope SquareSpace does something to enable their search function to actually work. Many of our site's visitors have told me that they have this issue and it really is affecting our income for people not being able to find things that are there. 
Thanks for any input and tips. 

I am so frustrated by SquareSpace's built-in search functionality on our website (https://www.stresslesscamping.com). When we click on the search icon and put in terms that I know are on the site sometimes it returns no results, sometimes it returns only partial results. 
The majority of the time I have to click the icon, search for content, there will literally be NO results, then I try again and that's when it shows the results even with the same words. 
Our site gets a lot of traffic in our space and people search out various relevant terms and leave frustrated. This is enough to make me consider changing site providers. Is there an update/change I can implement?
I do also have a custom Google search on the site but it's much lower on the page, however it works every time. But the search button is very convenient at the top of the page. I wouldn't mind if I could change the little icon at the top to go to the Google search if that were possible instead.
But, seriously, we live in the world of search. I hope SquareSpace does something to enable their search function to actually work. Many of our site's visitors have told me that they have this issue and it really is affecting our income for people not being able to find things that are there. 
Thanks for any input and tips. 

After a few more tries sometimes it work, but we may be losing customers, if the can't find results 

You may as well give up. I have been trying for the past YEAR to get support to fix the very basic search function on my blog page. Each time I get the same stack message - "we are actively working on it" and each time absolutely nothing is done. I find this really insulting to the intelligence.
NOT acceptable Squarespace.....
I guess the fix is Wix......

I've been on the platform for about 3 years and in my experience search has never worked well or as expected. I hope that it's on the roadmap to fix.