RodThePlod

I would also like to know how to change this. I'm getting beyond frustrated with the lack of response to many of these questions regarding Acuity. This software is not cheap by any means, but I see so many questions go unanswered in this forum. It really appears as if Acuity provides no real technical support or customer service to their paying customers. This type of question should have a canned response in place that Support can post up here. Or at least a "you can't do that now, but we'll be adding that ability in a future release" would be helpful. Total silence just plain sucks.

OK - not to answer my own question, but after a lot of messing about, I realised that the only way to do this was to have a separate calendar, which I could assign the new fifth appointment type to, and then I could block off the days I didn't want on there. So I stumped up the additional money to move from the basic "Emerging" Acuity plan to the next level "Growning" plan which allows up to six calendars. Not ideal - but hey, I can now do what I want to do. Thanks!

Hey all! I have Acuity scheduling set up on my Squarespace account. Currently, I have four different appointment types that customers can book on any day of the week. That's fine, and works well. I now want to add a fifth appointment type that I only want customers to be able to book on Tuesdays, and Thursdays, and no other day of the week. How can I do that? Note: I wondered if I'd have to set up an additional calendar to do this, but I only have the basic Acuity plan, so I only have one calendar...

Hey all - when a client makes a booking and pays through the Acuity Scheduling component on my Squarespace site, the confirmation email sent to them ends up in their spam/junk folder. Any ideas why this is happening and how to mitigate it? When I look at the email, the “sender” email address is scheduling@acuityscheduling.com, but the “reply to” email address is hello@(my domain).com. I’m wondering if this might be causing an issue? I added a note on the booking confirmation screen to say “check your spam folder if you don’t see the confirmation email”. But i’d really like to stop this behaviour. Has anyone here experienced this? And, if so, how did you get around it? Thanks for any insights!

That’s interesting - I was considering the option of separating the bookings by “working hours” and “outside hours” but I didn’t know if that would look odd… But thanks for confirming. I think this might be the route I’ll have to take. It’s certainly not as elegant a solution that I wanted, but if the core functionality to do some like this isn’t in Acuity (which is surprising) then I guess I have no other option! Thanks again!

New here - first post. My site is pretty much complete, but I do have one question that's been bugging me: I've set up booking options for these three: One hour slot: £80 Two hour slot: £150 Four hour slot: £260 BUT.. I only want those prices to be valid for bookings that occur before 7.00pm. If bookings are made for out-of-hours/late hours - i.e between 7.00pm - 11.00pm, then I want to charge an additional £30 per hour on top of the usual price. Is it possible to do this in Acuity scheduling?