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This should resolve it! For anyone experiencing this problem, try adding a manual TXT record to double verify ownership. There are certain registrars (godaddy, Wix, etc.) who, even though the DNS records look connected, need additional verification in the DNS records. No one says this. Everything looks connected on Squarespace side, but when you go to your domain, you get the dreaded 'Pending Owner Verification' note. Here is what you do: 1. Go into the domain's DNS settings within Squarespace. 2. Copy the string of letters/numbers next to the verify.squarespace DNS entry (see pic below) 3. Login to your domain registrar (godaddy, wix, etc.) and navigate to your DNS settings. Go through any security measures needed to be able to edit the DNS records manually. Sometimes this means text or email verification. You are going to be adding a new record, so you need full access. 4. Create a new TXT record (not DNS, scroll down until you see a TXT section and click Add New) 5. Enter the following values: Alias/Host/Host Name - leave blank. If this doesn't work, try typing '@' here Points to - Paste the code you copied earlier If there is a section asking you to confirm the Type or Record Type - select TXT or TXT Record 6. Save the record This will manually verify ownership and should get your site back online pretty quickly ★★★ Don't delete the orginal DNS record that you copied! Leave it as you found it. ★★★ If Squarespace is not letting you access the DNS records of the domain at all (the option to click on DNS settings disappears, it is because it thinks your site is already perfectly connected. You need to disconnect the domain, then re-add the domain. Select 'other' for provider, and select 'No, Connect via DNS' when asked which method you want to use to connect. This will give you access to the DNS records again (don't close the window after it connects or it will be hard to get back to!). If you do this, Squarespace will generate a new verify.squarespace DNS record, so you will need to copy this, as outlined above, and in addition to following the steps above, replace the DNS verify.squarespace record within registrar's domain settings with the new code, so both are up to date. Hope this helps someone!

Hi! A former web design client of mine has asked me to resolve an issue with members not being able to reset their member areas passwords. Multiple members have complained that they are not receiving the password reset link emails. Aside from asking them to check spam folders for missed emails, is there any backend way I can help ensure that they receive the reset links, or any ideas as to what might be the issue? If anyone has navigated this issue before, I’d love to hear your advice. Thanks!

Hi there. You can delete images from your image library! Navigate to your image library (click 'search images' when adding a new photo to a gallery or image block), and when you hover over an image, a white box appears in the upper corner. If you check this box, 'delete' will pop up at the bottom of the panel. If the image is not being used anywhere on your site a message will pop up telling you so, and you can delete it. You need to delete images individually. Batch process deletion would be excellent, but for now, this is the you can clean up your gallery one by one. My clients often find it easier to view their library images in list order instead of icons (you can toggle view options in the upper right), then go down the list one by one and delete.

Hi there. You can delete images from your image library! Navigate to your image library (click 'search images' when adding a new photo to a gallery or image block), and when you hover over an image, a white box appears in the upper corner. If you check this box, 'delete' will pop up at the bottom of the panel. If the image is not being used anywhere on your site a message will pop up telling you so, and you can delete it. You need to delete images individually. Batch process deletion would be excellent, but for now, this is the you can clean up your gallery one by one. My clients often find it easier to view their library images in list order instead of icons (you can toggle view options in the upper right), then go down the list one by one and delete.

Hi there. You can delete images from your image library! Navigate to your image library (click 'search images' when adding a new photo to a gallery or image block), and when you hover over an image, a white box appears in the upper corner. If you check this box, 'delete' will pop up at the bottom of the panel. If the image is not being used anywhere on your site a message will pop up telling you so, and you can delete it. You need to delete images individually. Batch process deletion would be excellent, but for now, this is the you can clean up your gallery one by one. My clients often find it easier to view their library images in list order instead of icons (you can toggle view options in the upper right), then go down the list one by one and delete.