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VI_VANTE

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  1. Thank you so much for your replies and sharing your experiences and thoughts. Can anyone else please post their issues wish squarespace's limited shipping options for carrier discount and international rates? Whatever I pay a month for square space is nothing compared to what I loose in customers and miscalculations on international shipping. I have opened so many cases and only get generic responses. This is the time and this is the place to get them to open their eyes to the problems. I am VI-Vante.com and I have shipped to over 40 countries around the world and in 2020 will ship to many more with our without square space. As my brand grows we may have to switch platforms sooner then later if this is not addressed. That's not a threat it's a business plan and adapting for growth.
  2. Can anyone else doing squarespace E-commerce add their concerns on shipping so that these issues can be looked at an hopefully addressed?
  3. I have reached out to Squarespace Support Multiple Times on my concerns for the lack of shipping options within the platform. For Starters, we are unable to input our FEDEX discount into the shipping. For example a FEDEX 2 day one rate cost us $6.99 on the website it wants to charge the customer $22! Also, there's also no calculated international shipping, from any carrier! Furthermore, while you can mark up shipping, you can't subsidize it, a simple change in code. I have patiently waited for months but nothing has changed. I have done my best to figure out flat rates for international and it's either costing me money and sales. As my business continues to grow I am optimistic Squarespace will grow with me and recognize the significance of this issue. I get weekly emails from square space, showing changes and I'm constantly disappointed this is looked over.
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