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  1. I had the same issue with my site. It turned out the problem was disabling the footer which caused the the white bar. You can either enable the footer and colour the background black, or use this code to hide the footer completely (I use a Brine template, this YouTube video was helpful: '.Footer {display: none!important;}' .Footer {display: none!important;}
  2. Site URL: https://shop.chenebleu.com/ Hi, I wonder if anyone has a solution to this problem. The site is a subdomain of www.chenebleu.com, if in error someone puts www.shop.chenebleu.com into their address bar (one customer said to the client that his browser had hidden www and automatically added it!) you get a dead page. Is it possible to add a redirect on www.shop.chenebleu.com to the DNS so if anyone types that in address in error they will be directed to shop.chenebleu.com? My limited experience says it is not possible as www CNAME is used for the www.chenebleu.com ma
  3. I have sorted this issue. If anyone else needs help I was missing this: In the code header: <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.4.1/jquery.min.js"></script> In the Order Confirmation box: <div class="email-text"> <p> your text </p> </div> <script> $('.email-text').insertAfter('#confirmed-page'); </script>
  4. @tuanphan I have placed a 'fake' order and this is the link to the page - if you scroll down you will now see the text is in the footer whereas it used to be directly under the order confirmation: https://www.shop.chenebleu.com/checkout/order-confirmed?oid=5f3bceaf5138b447c91ae57b&authCode=NWYzYmNlYWY1MTM4YjQ0N2M5MWFlNTdiOjIwMjAtMDgtMThUMTI6NTA6NTMuNzcxWkdCOuLbh0t4yNROnQPzTvo5P_tWEY3ntMhBm1wksSEz Attached is a screengrab of the code.
  5. @tuanphan thank you for your reply. There is no direct link that I am aware of to an order confirmation page, it only appears after you have ordered something and is specific to that customer ordering?
  6. Hi @paul2009 Thanks for your reply. I will forward your comments about the policy and age verification (which is seen at checkout) on to the ecommerce manager to consider. In regards to the shipping problem we're having, I'm afraid your explanation does not solve the problem. To answer your questions, the winery can ship within France only (so only 1 shipping rate for wines), they use a special wine-specific courrier who has provided shipping rates by quantity of bottles (which can be easily converted to use the weight system that SquareSpace uses), however the problem is that they also
  7. @paul2009 hi Paul, I am desperately trying to get an answer to this. We have quite a, few products of all different weights. Literally is the only way to solve this issue by allocating a weight to every single combination a customer might buy of our products?? Because working all that out is an almost impossible job, as there could be so many different combinations. This surely cannot be the answer? Very grateful if you can clarify as we are struggling and thought we were ready to launch! Thank you.
  8. And us too! It is making the whole ecommerce facility unworkable!
  9. Site URL: http://shop.chenebleu.com/ Password: SandraCB URGENTLY need help or an answer to this please. @paul2009 you seem to have extensive knowledge on ecommerce. As you will see we are selling wine and gift products. The major issue we are having is with how shipping costs are calculated. If the customer buys a bottle of wine and one or two gift items SQS adds the weight of all the items together and uses that as the cost. The only way we can see to combat this is to work out every single combination a customer could potentially buy and allocate a specific rate to that weight, b
  10. Site URL: https://www.shop.chenebleu.com/ Hi Folks, The site above p/word: SandraCB had this code in the 'order confirmation' code injection box: <div class="email-text"> <p>An Si ce mail n'arrive pas dans votre boîte mail, veuillez vérifier votre dossier spam ou indésirable ou ajouter 'no-reply@squarespace.com' à la liste des adresses autorisées. En savoir plus sur nos méthodes de production et nos efforts de développement durable en ligne à <a href="https://www.chenebleu.com/"><b>www.chenebleu.com.</b></a> <br> <br>
  11. @RichT did you try swapping them around saving and putting them back and re-saving? It sorted my issue.
  12. Site URL: https://www.shop.chenebleu.com/ Hi all, We are having this problem with the above site: P/word: SandraCB The shipping for the wines is based on the number of bottles per order - we have used the weight to system to achieve this. So one unit of weight is equivalent to one bottle of wine. The problem arises with the other gift items that we sell, and that we use a different courier for. We are using the same weight system to price the shipping for these items, however, if we add 1 x bottle of wine and 1 x gift item to an order, the shipping price is only based on the comb
  13. @paul2009 OK so I just moved the wine to another spot and it showed up and so did the others, so I then swapped the order of all the wines - same everything worked. So I put them back in the order they should be and bingo they now all work!! What the heck that was is bizarre, but at least it now seems to work.
  14. @paul2009 it doesn't happen on other pages on this site! Only that one section 😕
  15. @paul2009 they are looking into it, but I wondered if anyone else on here had had a similar issue 😊
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