inkmouse

@Ziggy Thank you for your response!

On 1/26/2024 at 3:26 PM, inkmouse said:

Thank you @creedon for this workaround! Just hope my client can figure it out.

@creedon my client was unable to get it to work. Any possible updates or can you advise? Thank you.

I have had this problem in the past and thought it was resolved, but came across it again on a client's website. When I edit the mobile design/layout, it looks great. I hit save and then it alters the layout (see video). When I go back into edit mode, it adjusts to the design I want. Any suggestions to help or is this a tech issue? Thanks!

website: http://www.soakbox.com

Thank you @creedon for this workaround! Just hope my client can figure it out.

11 hours ago, bangank36 said:

To remove the black border, your can try adding to Home > Design > Custom Css

section[data-section-id="6169da317f23ad1a6ad06947"] .gallery-section-wrapper .gallery-reel {
  padding:0; 
}

Let me know if it works properly on your site

Support me by pressing 👍 if this useful for you

Thank you so much for your response @bangank36. That isn't quite what I'm looking to do. I can adjust the black border, what I'm looking for is to get the images to be fully in the frame with a full bleed. You will see in the in the screenshot, the wording on the side images is cutoff. I would like the full image to show, but also stay at full bleed.

Site URL: https://www.soakbox.com/home

Can someone guide me to fixing the margins of the individual photos in the gallery? I want the photos to have full bleed, but the photos on the sides get cutoff and I would like them to be evenly spaced. I tried adjusting the margins, but it puts a border around the gallery and I prefer it to be full bleed without a border. Thanks in advance for your help!

On 10/11/2021 at 11:28 PM, paul2009 said:

Hi @CarriePost

As you are a Circle member, it should be a straightforward process to get a pro-rata refund on the 7.1 site so that your client can purchase the 7.0 site that you’ve built.

First, ask your client to add you to the 7.1 site (the one to be cancelled) as an administrator.

Next, contact Customer Care and ask them to refund this subscription. They don’t do this for normal customers, but because you are a Circle member, you should get a hassle-free refund immediately. 

Finally, add your client to the new site so they can log on and pay for it. 
 

OH MY GOODNESS. Your response just made my day! THANK YOU, I had no idea. I am meeting with my client next week to review website progress and will show her both versions I've created and see which one she chooses. This is so good to know!

15 minutes ago, derricksrandomviews said:

I take it is has been over 14 days since the site was paid for? Not from the beginning of the trial. Temont is a really good and unique template. I can understand your frustration, and I don't quite understand why your client acted on their own like that, but I have had it happen to me as well. As far as the Temont hover effect, it will take some pretty extensive custom code, if it can be done at all. 

Yea, she got excited and purchased her subscription before we had a chance to discuss her design. I appreciate her enthusiasm, but now I'm stuck having to start over on her website in 7.1. I am not incredibly savvy with code, but I do have a tabs plug in that I am installing to get a similar effect. It won't be the same, so I'm crossing my fingers my creativity will lead me to a solution that she loves better than tremont!!! Appreciate your input and help @derricksrandomviews!

@derricksrandomviews so, if my client paid for the Annual 7.1 plan, there is no way to cancel and get a refund in order to switch to 7.0 (yes, she is past the 14 day window)? I'm trying to figure out my next steps with her site, especially since she LOVED the design I created in 7.0 (Tremont). The feature I am most anxious to duplicate in 7.1 is the indexing (how the hover reveals a different image).

2 minutes ago, derricksrandomviews said:

Your only option is to do as Customer Service said. 7.1 and 7.0 are very different platforms, there is no way to simply move content from one to the other.  If your client is inside of 14 days from the first payment then a refund can be had, if it is an annual plan, if monthly then turn off auto re-new and let it expire.  Another thing you can do is transfer ownership of the 7.0 site to your client, but if you are trying to end the 7.1 site its all about how long it has been active. 

https://support.squarespace.com/hc/en-us/articles/360000623648

Thank you for the response. I'm getting more frustrated with the limitations of 7.1 by the day.

Curious if anyone has successfully integrated live streaming with squarespace? 

So, I have been designing a website for a client in a 7.0 template. Showed it to her and she LOVES it. My problem is, she subscribed to squarespace and set it up with 7.1. I contacted customer service and they told me the only option was to cancel the client subscription and then re-subscribe on my template. I really want to avoid that hassel for my client (and its beyond the 14 day grace period for refunds). Is there any possible way I can transfer my template design to her account without losing all my work? I don't mind putting in the hours to copy/paste and re-create it in 7.1, except 7.0 isn't allowing me the flexibility to re-create the template how it is in 7.1.

Thanks in advance for your help and creativity!

Well this is frustrating. I have been working on implementing Printful on my customers SQSP website and just ran into this shipping issue (the last thing before going live!). It is going to take me HOURS to input the weight of each item for their Printful catalog and create the shipping scale. Wish I would have known about this issue before building their catalog! Hoping there is a "fix" or update soon.

Just recently lost a client to Shopify because of their Lightspeed POS integration. I hope Squarespace is working on this!

Thank you @paul2009!

11 hours ago, paul2009 said:

If you're using the updated Composer for Commerce Email Notifications, the business logo can be added to the Global Email Style template. Once added, it will appear on all your customers' commerce emails.

To access this, go to Commerce > Customer Notifications > Global Email Styles. Here you will see a preview of your email. Click EDIT (top right) to open the email composer. You'll now be able to click the header and add/edit your logo.

Will this apply to the invoice we print from orders as well? When I go to print my invoice to inclue with an order, it now has no logo at all. Thank you.

Thank you @tuanphan I will look into that!

I am using the Brine template and can not find where to edit the logo on my commerce customer order invoice (the one I can print to include with my orders). I have tried the chat feature and it keeps giving me info on my personal squarespace invoices (NOT what I'm looking for). I've searched through the forum and help, this is the only thread I could find. I have to be missing something!

I see you figured out a solution, is it possible for you to share the coding?