Marcus

2 hours ago, lukedesigner said:

Hi @TimSchoffelman, did you get any joy with this? Currently have the same issue and live support told me there was no other alternative as SSpace are running a test with this new flow! Cheers.

This issue is definitely not solved! After an hour and a half I finally got an email response to my issue initiated via chat saying that it has been escalated to "senior support" along with the following disturbing message:

Quote

Please note that escalated tickets can take a bit more time to resolve. It may be up to several days before you receive a response.

Additionally, any replies you send to this ticket will not be received immediately.

Is this what we can expect from support on such issues moving forward?! Also, "all you need is love and a cat?" Not a helpful signature for support.

I noticed that for Hover domains, instead of forcing me to push forward with the nameserver change, it just offers a "Continue" button which opens the domain settings page with the DNS recording information and zero instructions on creating them. How did this UI change get pushed out live to us?! The old one where we could select our domain provider or choose "manually" was so much better! I am supremely disappointed and expect better from Squarespace.

So I'm being forced to use Squarespace's nameservers, which I am not happy with. I'm having to wait until after hours. This whole thing has cost me tons of valuable time and is making my long day even longer. I would love to speak to someone at Squarespace who actually gives a damn about us website designers pushing their service and making them money. Did any of you even speak to real world users of the domain connection pane in developing this new UI?

On 7/11/2022 at 5:20 AM, paul2009 said:

To connect the domain manually instead, see Manually connecting a GoDaddy domain to your Squarespace site.

If you experience further difficulties after following the guide, please contact Squarespace Customer Care or provide us with details of the domain you are trying to connect.

Apparently Squarespace no longer gives this option for GoDaddy domains! And they haven't updated the support documentation to reflect the new ridiculous change forcing us to use Squarespace's nameservers. I'm trying to finish a migration of a client's website from 7.0 to 7.1 and disconnected the old site expecting to just be able to manually change the verify.squarespace.com CNAME record like I can for EVERY OTHER domain registrar I use.

Squarespace staff, this change is absolutely terrible and you must provide an option when we enter a domain registered with GoDaddy to continue to manage DNS records from GoDaddy's interface and not force us to change the nameservers. Changing nameservers to a domain that is already in use by an organization for email and other services is much more disruptive to their business than changing a CNAME record! Please consult with those of us in the trenches before doing bone-headed service UI changes like this! You're not just wasting my valuable time and pissing me off unnecessarily. You're making you AND me look bad to my clients and their customers/audience! I expect much better from Squarespace after using you to build close to 100 websites. This is absolutely unacceptible.

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