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Naomi

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Everything posted by Naomi

  1. Hi, I'm looking for a way to disable automatic order emails my customer receives when an order is shipped out on my website via developer backend custom coding. I've asked this question previously to see if it was possible with the existing Squarespace setup or adding a snippet of code but realize it is not possible. Now I'm looking for a developer who can make this happen on the back end... if it is even possible (I'm not a developer myself, just savvy enough to add in occasional copy-paste code to my website). The problem: Currently when orders are shipped they receive tracking information directly through ShipStation. The emails from Squarespace are sadly lacking, primarily due to the fact that they don't have the split-ship/multiple tracking number functionality. Often I need to ship multiple packages to a customer (a rolled print from one warehouse, a small box from another)... however Squarespace doesn't take into account multiple order information and just says the entire order is shipped. This is very frustrating for me and my customers. (I've discussed this issue at length with half a dozen people from support and also asked here about a setting solution there is no solution on the Squarespace side.) Anyways that brings me back to turning off these emails all-together, specifically the Order fulfilled email. I'm willing to pay someone to code something for me that will do this if it is even possible. Thanks!
  2. Is there an easy way to disable or modify the automatic customer order emails that are sent once a shipped product is fulfilled? I use ShipStation for my tracking information emails to my customers (I ship from multiple warehouses so this allows multiple split shipments/tacking numbers that Squarespace does not support) and I don't want to send my customers double emails. An alternative could be also, if it's impossible to disable these, to at least modify them so that tracking information is not included.
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