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derricksrandomviews last won the day on May 10

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  1. Hi Derrick. I've seen few posts about this specific question and within them, no answers. I want to know if there is a way to cancel a domain transfer in progress. I started the process of transferring my client's site and in retrospect, I wish I had simply pointed to where it was parked. Within Squarespace, there is no access to a control panel to change DNS entries—for domains and for email. It feels very restrictive. In addition, the site transfer can take 'up to 15 days' and is 'out of Squarespace control', so even they don't have control. At this point, I would like to cancel the transfer in progress and have SS release the domain. How do I do this? How do I get the authorization code I need? Will this add to the timing of things or can I be hopeful that if I do do this, I can send the domain back to where it was and be up and running with my client's website sooner rather than later, which is looking like up to 15 days. It has been 'in progress' for 4 days now and counting.

    Thank you, and I hope I put this message in the right place for you.

    ~ Stacie 

    Screen Shot 2020-07-02 at 9.08.30 AM.png

    1. Show previous comments  1 more
    2. derricksrandomviews


      It may be simpler than I first thought to cancel a transfer

      1. n the Home Menu, click Settings, then click Domains.
      2. Click the domain that's pending transfer.
      3. Click Cancel transfer.
      4. Confirm the cancellation.
    3. Stacie1570047729


      Thanks Derrick for responding.

      I've tried both suggestions. In speaking with the current domain provider, I am told that he no longer sees the site showing up on his end, it has already left the building. However, in the WHOIS records, it shows that it has not. As far as simply going to 'Cancel transfer' from my (SquareSpace) end, I cannot do that either.

      I've attached a screenshot of what I see when I go to that page as well as what I see when I click "Transfers in Progress". 

      What does it mean that the site does not show up for the current provider, shows up in WHOIS as being hosted by the current provider, and SquareSpace is giving me a message that the current provider must authorize the transfer?

      Is it possible that this Transfer in Progress alert is a catch all and is not specific. In other words, will it eventually happen if I do nothing? I know that the current provider authorized the release of the site because I received an authorization code, which I had to enter to even get to this point. 

      The language is confusing.

      Thanks for any help you can offer. I don't know what to do for my client at this juncture. 

      ~ Stacie

      Screen Shot 2020-07-04 at 12.50.24 AM.png

      Screen Shot 2020-07-04 at 1.06.07 AM.png

    4. derricksrandomviews


      whoishostingthis.com  says the domain is still with qweb internet services the named servers are






      Looks like the domain is somewhere between qweb and squarespace, hopefully the transfer will complete very soon. 

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