taylorheery

This is the reply I got, and YE, their "fix" option works. Thanks for reaching out, I can lend a hand here. I understand you have noted the Masonry style Blog Page display for your "Portfolio" Blog Page is currently displaying your recently uploaded thumbnail imagery in incorrect aspect ratios, though they appear correctly configured in your Homepage's Summary Block. I would be happy to assist you with that! Thank you for reporting this behavior. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases. I see that we've received a couple of other reports of the same behavior from other users, so our team is looking into the matter now! For the time being, this issue can be resolved by opening uploaded images in the built-in image editing function within the site, then saving immediately. We have details here on our support site regarding the process of opening an image in our built-in image editing function: Editing images on your site You don't need to make any changes, just open the image in the editor, then select Save! This restores the image's use of its original Aspect Ratio. I want to set the expectation that this is an alternative solution you can use temporarily, rather than a permanent fix for the exact issue. We've found that this issue is less likely to appear with images optimized for display on our platform, with file sizes of less than 500MB. Additionally, the issue is more likely to occur if your images' settings don't fully match our guidelines, including the sRGB color profile, which is often the cause of this issue. You can read about image optimization suggestions like this here on our support site: Formatting your images for display on the web Please keep in mind that there are many moving parts we need to address before any changes are made, and we can't guarantee changes to this behavior in the immediate future. With this in mind, opening your Blog Posts' settings individually, selecting the "Edit" function associated with the thumbnail image, and saving without making changes in place is the best way to resolve this error for the time being. That said, all feedback is reviewed and your continued input is always encouraged. Thank you again for reporting this. If you come across any other unusual behavior in the future, please let us know. Kind regards, River Z.

Well, I just emailed customer support. The blogs I made weren't duplicated from older ones, I always make a "new post." Hopefully they can help! I don't have any CSS or JS running that would interfere with anything either. Thanks for your reply!

That’s not it. The older posts in the blog are working correctly. It’s the wall feature in the blog I guess. Several are vertical images that are now getting cropped to landscape. I tried making a separate page and using a summary blog for the blog and it does the same thing. I can’t work it out.

Site URL: http://taylorheery.com I have vertical images set as the featured images for my blog posts so that they will populate in my home page summary block correctly. They show up fine on the summary block on the home page, but on my PORTFOLIO page, where the actual blog lives, the images are cropping to horizontal and not staying vertical. Only the new posts are doing this, older posts are populating properly. I'd love to do a masonry summary on my homepage as well, but it has never correctly sized the images, just like the issue i'm having now on the portfolio page. I've tried remedies on both safari and chrome. I've deleted the summary and replaced it with no luck. I've deleted the featured images and reuploaded them. I've even deleted and replaced the blog posts themselves and that hasn't worked. What am I missing? The images in the attached screenshot should be vertical images and not cropped horizontal ones.

I'm still having this issue also, I even have issues where MOST of my uploaded images (in a gallery on a blog post) appear to be stretched out in addition to not being able to upload a banner photo. I also can't upload a custom thumbnail to a video. Have you heard of any fix for this as of yet? Thanks!

Site URL: http://www.louisegenettiart.com I'm trying to keep the "categories" on the top of the product pages after a visitor clicks on a product to see more details. My clients wants people to be able to click through the categories from the top of each individual item page, instead of backtracking through the breadcrumbs. Currently, it's just the product description page, and no categories above it. Just click back links. Thank you in advance!