digitalfreelancer

Thank you so much for posting this. I came across the same issue (it's been 65 hours since I initiated the transfer). Once I switched the old site to private, this was fixed.

Squarespace don't tell you this, but it might save you hours/days of frustration.
My experience applies to 3rd party domains - Squarespace domains probably don't need this step.
If your domain is already connected to a Squarespace site and you want to transfer the domain to another website, Squarespace takes you through the steps here. I recommend you make a note of the verification CNAME record for the new website.
What you need to do:
The last step that they don't tell you is to make the old site private by going to Settings > Site Availability > Private.
If you don't do this, you might forever see the old site, even though Squarespace says the new domain is connected to the new site.
And within 72 hours, Squarespace support will not help you, saying you need to wait for the DNS updates to propagate.
This isn't true 😡 Typically transferring a domain within Squarespace takes maybe a few hours at most because you only need to update the verification CNAME record.
This happened to me. It was almost 48hrs since the domain DNS was updated, and Squarespace wouldn't help. I used a DNS checker which said the updates had propagated globally. To do this I went to https://dnschecker.org/, selected CNAME from the dropdown and entered the CNAME verification record like this XXXXXXXX.newdomain.com
The results showed this was globally pointing to verify.squarespace.com, which is correct. So I knew it was a Squarespace issue.
Just by chance, I made the old site private, and voila, the new site appeared when visiting the domain instantly.
I hope this helps someone because my client and I have had a stressful couple of days with no support from Squarespace.
 

You cannot extract orders or contacts from the Squarespace platform. The only way to carry this data over from 7.0 to 7.1 is to use the Squarespace Update Tool to do an in-place upgrade to 7.1.
If you created a new site on 7.1 then you may want to consider doing the in-place update to give you a 7.1 site with the data. You can then delete the old content and move your new design (including pages, content and styles) over to the old site. It's not ideal, but it's an option 🙂.

SS has indeed updated the form block and so custom code has broken.
SS is using React for their forms now.
I'm am not familiar with React but I found this possible rough gem.
function changeValue(input,value){ var nativeInputValueSetter = Object.getOwnPropertyDescriptor( window.HTMLInputElement.prototype, "value" ).set; nativeInputValueSetter.call(input, value); var inputEvent = new Event("input", { bubbles: true }); input.dispatchEvent(inputEvent); } Source
Basically React is swallowing up programmatic changes to inputs and this code may help with that.
I did a quick test and it seems to work but I make no promises if it will work for you or continue to work.
Let us know how it goes.
@sorca_marian

I also found a little simpler way

 
var input = document.querySelector("form input"); Object.defineProperty(input, "value", { value: "programmatically added value", writable: true }); var inputEvent = new Event('input', { bubbles: true}); input.dispatchEvent(inputEvent);  

I concur with Creedon.  Providing your images are well-optimised and your 3rd party scripts are deferred, you've done everything you can.

Hey guys, I've developed a fix for this issue.
There is indeed a Squarespace issue that stops background videos from playing on mobile.
My fix for this issue doesn't require you to do anything differently, you still paste your video URL into the background video field as normal.  Here's a demo - 
 
I think this fix will provide real value to Squarespace website owners, so I'm going to start offering it as a plugin for £40, but before I start writing instructions and setting up the product I just wanted to gauge interest.  I will also be offering it to my existing Squarespace clients.
The plugin has some stipulations:
You must be using Squarespace 7.1 (but if there's enough interest I'll adapt it to work on 7.0 as well) You must have the business plan or higher to be able to paste the custom code for this fix You must be using a paid Vimeo account, not Youtube. Most people should be doing this anyway because Youtube videos have youtube stuff all over them resulting in a poor user experience, and a paid Vimeo account is required for background videos On iOS there's a feature that stops autoplay videos if the device is in low-power mode. Please let me know if you're interested, thanks!
Andrew Moore
Digital Freelancer & Squarespace Expert of 6+ years

Also just chiming in to reinforce that Andrew's plugin worked like a charm!  Also, despite Squarespace making some poorly timed (at least for me, as I was launching my new small business' website) tweaks to their site architecture, Andrew was incredible responsive and helpful in working with and troubleshooting with me to help navigate those.  So, I'd say the plugin itself is worth the $10, but then to have Andrew's attentiveness and support along with it, it's pretty invaluable.  Thanks, Andrew!

Hi everyone, I've noticed this too and the reason is because if you've uploaded a HD 1920x1080 video then Squarespace will use a low-res 640x340 version of that video if you view the website on small screens like mobiles. As Paul says, the reason is to keep the video file size small so it can successfully load on lower quality internet connections.
However, I think visitors expect HD quality video even on mobile, and most people have the connection speed to pretty quickly access high resolution video. So I've written a plugin that overrides what Squarespace is doing and forces the higher resolution version of the video to play. I've done a demo on Youtube, and more information is on my website.
Any questions let me know.
Andrew
Digital Freelancer

Hi everyone, I've noticed this too and the reason is because if you've uploaded a HD 1920x1080 video then Squarespace will use a low-res 640x340 version of that video if you view the website on small screens like mobiles. As Paul says, the reason is to keep the video file size small so it can successfully load on lower quality internet connections.
However, I think visitors expect HD quality video even on mobile, and most people have the connection speed to pretty quickly access high resolution video. So I've written a plugin that overrides what Squarespace is doing and forces the higher resolution version of the video to play. I've done a demo on Youtube, and more information is on my website.
Any questions let me know.
Andrew
Digital Freelancer

For anyone having this problem, Andrew's plugin above  ^^^  worked right away for me. It's $10, but will save you the hassle of trying to figure it out on your own or switching to another platform. Thanks Andrew. 

Hi @Margiada56 you're talking about the category and tag filters you can apply to summary blocks. Previously it was an open text field so you could comma separate multiple tags/categories, but now it's a dropdown so you can only select one.
I agree that this is a severe limitation in the latest update and hope that Squarespace see sense that it is really useful to be able to filter by multiple categories/tags.
Andrew

Hi @Margiada56 you're talking about the category and tag filters you can apply to summary blocks. Previously it was an open text field so you could comma separate multiple tags/categories, but now it's a dropdown so you can only select one.
I agree that this is a severe limitation in the latest update and hope that Squarespace see sense that it is really useful to be able to filter by multiple categories/tags.
Andrew

Hi, I've developed a fix for this issue.
There is indeed a Squarespace issue that stops background videos from playing on mobile. It's nothing to do with connection speed etc - I'm at home with good wifi and only Squarespace websites are not showing autoplaying background videos.
My fix for this issue doesn't require you to do anything differently, you still paste your video URL into the background video field as normal.  Here's a demo - 
 
I think this fix will provide real value to Squarespace website owners, so I'm going to start offering it as a plugin for £40, but before I start writing instructions and setting up the product I just wanted to gauge interest.  I will also be offering it to my existing Squarespace clients.
The plugin has some stipulations:
You must be using Squarespace 7.1 (but if there's enough interest I'll adapt it to work on 7.0 as well) You must have the business plan or higher to be able to paste the custom code for this fix You must be using a paid Vimeo account, not Youtube. Most people should be doing this anyway because Youtube videos have youtube stuff all over them resulting in a poor user experience, and a paid Vimeo account is required for background videos On iOS there's a feature that stops autoplay videos if the device is in low-power mode. Please let me know if you're interested, thanks!
Andrew Moore
Digital Freelancer & Squarespace Expert of 6+ years

Hey, I thought I'd follow up with some more findings.
I think Squarespace might have fixed this issue I described because I don't notice the blank space when scrolling back up a website after a page refresh.
On a side not, it turns out you can use the Squarespace imageLoader function in 7.1, so you can control when Squarespace fetches an image file.
This has been very useful for a client's website that has a huge gallery with lots of images.  As you scroll down, Squarespace loads the image file as you get to it. So it momentarily displays a blank space followed by a glitchy (not-smooth) image reveal.  I've overwritten this to lazy-load the images 500px before they appear on screen, meaning the image has already loaded by the time you scroll to it, and the fade-in animation is nice and smooth.
I am going to develop this as a plugin because I think it's a really useful feature. Let me know if you'd be interested, thanks.
Andrew

Hey guys, I've developed a fix for this issue.
There is indeed a Squarespace issue that stops background videos from playing on mobile.
My fix for this issue doesn't require you to do anything differently, you still paste your video URL into the background video field as normal.  Here's a demo - 
 
I think this fix will provide real value to Squarespace website owners, so I'm going to start offering it as a plugin for £40, but before I start writing instructions and setting up the product I just wanted to gauge interest.  I will also be offering it to my existing Squarespace clients.
The plugin has some stipulations:
You must be using Squarespace 7.1 (but if there's enough interest I'll adapt it to work on 7.0 as well) You must have the business plan or higher to be able to paste the custom code for this fix You must be using a paid Vimeo account, not Youtube. Most people should be doing this anyway because Youtube videos have youtube stuff all over them resulting in a poor user experience, and a paid Vimeo account is required for background videos On iOS there's a feature that stops autoplay videos if the device is in low-power mode. Please let me know if you're interested, thanks!
Andrew Moore
Digital Freelancer & Squarespace Expert of 6+ years

Hey guys, I've developed a fix for this issue.
There is indeed a Squarespace issue that stops background videos from playing on mobile.
My fix for this issue doesn't require you to do anything differently, you still paste your video URL into the background video field as normal.  Here's a demo - 
 
I think this fix will provide real value to Squarespace website owners, so I'm going to start offering it as a plugin for £40, but before I start writing instructions and setting up the product I just wanted to gauge interest.  I will also be offering it to my existing Squarespace clients.
The plugin has some stipulations:
You must be using Squarespace 7.1 (but if there's enough interest I'll adapt it to work on 7.0 as well) You must have the business plan or higher to be able to paste the custom code for this fix You must be using a paid Vimeo account, not Youtube. Most people should be doing this anyway because Youtube videos have youtube stuff all over them resulting in a poor user experience, and a paid Vimeo account is required for background videos On iOS there's a feature that stops autoplay videos if the device is in low-power mode. Please let me know if you're interested, thanks!
Andrew Moore
Digital Freelancer & Squarespace Expert of 6+ years

I am also using Andrew's plugin and can confirm that it does indeed work! Much to the relief of ourselves and our client. I would highly recommend contacting Andrew if you are having this issue.
Still very disappointed with Squarespace's apparent disregard for wanting to fix something that's clearly not only possible but a pretty basic bit of functionality. We will not be using Squarespace for any further sites after this experience.

Hey @cbolger the plugin is available and works with your existing background videos unlike other plugins being offered. I'll send you a private message now, thanks.
Andrew

HI Andrew, I would also like this fix, please could you send it to me? Thanks

Hi @Margiada56 you're talking about the category and tag filters you can apply to summary blocks. Previously it was an open text field so you could comma separate multiple tags/categories, but now it's a dropdown so you can only select one.
I agree that this is a severe limitation in the latest update and hope that Squarespace see sense that it is really useful to be able to filter by multiple categories/tags.
Andrew

@digitalfreelancer Can you DM me the details?

Hi @DOMINIK TARABANSKI I'll send you a message now. My plugin works exactly the same as how you'd normally use Squarespace to add a background video - you just paste your Vimeo video link in the section background edit menu.  The actual plugin is just a one-time copy and paste.  You don't need to fiddle around with anything or edit code yourself. And once added, it works with every Vimeo background video you add on your site automatically.

Hi, I've developed a fix for this issue.
There is indeed a Squarespace issue that stops background videos from playing on mobile. It's nothing to do with connection speed etc - I'm at home with good wifi and only Squarespace websites are not showing autoplaying background videos.
My fix for this issue doesn't require you to do anything differently, you still paste your video URL into the background video field as normal.  Here's a demo - 
 
I think this fix will provide real value to Squarespace website owners, so I'm going to start offering it as a plugin for £40, but before I start writing instructions and setting up the product I just wanted to gauge interest.  I will also be offering it to my existing Squarespace clients.
The plugin has some stipulations:
You must be using Squarespace 7.1 (but if there's enough interest I'll adapt it to work on 7.0 as well) You must have the business plan or higher to be able to paste the custom code for this fix You must be using a paid Vimeo account, not Youtube. Most people should be doing this anyway because Youtube videos have youtube stuff all over them resulting in a poor user experience, and a paid Vimeo account is required for background videos On iOS there's a feature that stops autoplay videos if the device is in low-power mode. Please let me know if you're interested, thanks!
Andrew Moore
Digital Freelancer & Squarespace Expert of 6+ years

Hi Andrew,
I am interested in your plugin for my SS site liamhjames.com
Please let me know if you're still offering it.
Thanks!
Liam